Stine Goya Reviews 

Fabulous clothing

Dreadful delivery and returns process
They claim easy returns. Not the case.
Don't respond to concerns sent s return 17 th October
Still no refund 1st November

Very bad return policy!!! They do not pick up the returns so they do not need to pay the Money back! Impossible to call the client service, only mail. I lost more than 300 euro’s with an insured return! Unbelievable!

back!

I received an order from Stine but had to return it. I followed all the instructions and have had confirmation from DPD it has been returned. I have had no communication from Stine about the refund. I have tried contacting them through all the e mail addresses and the e mails all bounce back saying they are invalid e mail addresses! I have tried ringing and the message is to contact via e mail which is impossible. I am now still waiting for my refund. I am so disappointing and frustrated as now I do not know what to do.

If I could give a negative star I would. Absolutely atrocious customer service. Ordered everything a couple weeks ago have yet to receive. Notice that it is stuck in a facility and Kentucky as I live in Charlotte. I have been going back-and-forth with their customer service through email and they basically told me it’s on me and my issue that I need to contact a UPS facility to see what’s going on with my order. Absolutely atrocious and extremely unprofessional as they are the ones that sent it and made massive mistakes. I went ahead and went to a UPS facility and they said that the Stein Goya company did not do the proper paperwork to send and they are going to hold it until they receive a declaration. I will never order again, do not order directly from this company as they are not professional, and they don’t care about the customer and extremely poor customer service.

Amazing clothes, needless to say, but also amazing customer support too: they always reply very quickly and they are very professional and helpful.

I'm currently experiencing significant delays with my order from Stine Goya, despite their assurance of timely delivery. After numerous notifications from their appointed courier, DPD, regarding delivery delays, I contacted Stine Goya for assistance. Despite their confirmation of a normal delivery status, my order remains missing.

I followed standard procedures and requested immediate action from Stine Goya to reissue my order, regardless of their own separate issues with DPD. However, the provided resolution timeline remains unsatisfactory, considering the urgency of the order for a special occasion.

As a consumer, facing such challenges and lack of accountability is disheartening. Stine Goya has a duty of care to consumers, especially since payment has already been processed. Prioritising customer care and swiftly identifying alternative solutions is crucial to ensuring a positive consumer experience.

The web size chart is completely off with UK sizing. It absolutely makes no sense. Received a tent size pair of trousers and now have to pay another £6 to return without the offer of a replacement! £12 to try on a tent! Decent label but do not buy direct, the
e-commerce part of this business is woefully inadequate!

Hi everyone!
I want to share my experience with Stine Goya and the way they treat customers.
So I was trying to place an order with 5 items in my bin. Before buying I was trying to understand the difference between the prices in international an EU version of their website and accidentally pressed place order and bought just 1 item out of 5.
Right after that I sent 2 e-mails to different e-mail addresses on their website. I tried to reach their customer service via phone, but they work only until 3 pm.
The next morning I receive an e-mail from them:
“ Hi,

Thank you for your mail and order on our webshop.

Unfortunately, your order has already been picked and packed by our warehouse.
If you still don’t want your order, we always offer 14 days of return:

Sorry for the inconvenience.

Have a lovely day!”

This sounds like “this is your problem, we don’t care”. Are you serious? You just lost a customer who wanted to spend 250 euro for 1 order.

This company should really consider changing their attitude to their customers. I am define not buying anything from them again!

Returns shipping is not included, it is at buyers expense -which is EXPENSIVE!

I love the materials and style of this brand but sadly a bag I bought has a problem with the zipper getting stuck in the textile on the inside. Still use it because I love it and its sold out so I dont want to return…

I love Stine Goya, I have shopped on their site and on the sites of other retailers. Their clothes are beautifully designed, well sewn and look beautiful. I feel great in their clothes.
Shipping is fast when buying from their site. I had no experience with returning goods (as far as I've seen, the return is not free - that's my only complaint). I will happily order again.

I love Stine Goya. All their clothes are made from such lovely fabric. The fit is oversized with I love. Delivery is always great too!!

Fantastiske kollektioner - de smukkeste kreationer. Nem hjemmeside. Ekstrem hurtig levering. Upåklagelig kundeservice. What’s not to like?

Love the clothes but the customer service leaves something to be desired. (Typical lazy Danish customer service, though, so not sure why I'm surprised.) 10 minutes after I placed an order I emailed asking to delay shipping because I was traveling for the holidays. The representative who replied to my email minutes later said, "Unfortunately, the order has already been sent to our warehouse for pick and pack so we can’t do anything about it. I hope you’ll be able to sort It to have someone to pick it up once it’s delivered. If not, the order will be returned to us."

I found this answer lazy and, quite frankly, hard to believe. Companies where I've worked previously have always had the ability to contact the warehouse and stop orders from being sent out. Instead, this representative would rather sit back and not do anything, and waste the company's money on shipping, letting the order be sent back and forth. I started feeling like a special VIP to the brand with early access to the sale, and I was left feeling unimportant as a customer. My order will probably just get returned as I won't be able to collect it. Quite a bummer.

Love Stine Goya's design, fit, and overall style. Would highly recommend to anyone interested in fashion.

Amazing clothes, like pieces of art. The fit, the colors, the feel, and how I feel when I wear Stine Goya is unparalleled.
I ALWAYS receive compliments upon wearing one of her items. Every time!

Stine Goya had been on my radar, but it when I tried on the yellow Aliyah jacket and Frankie pants at a boutique in Detroit, I fell head over heels in love. I am a grad student and although Stine Goya is very reasonably priced for a designer of this caliber, the price of these items is beyond my budget and I had to walk away from purchasing that day in Detroit. However, I couldn't get this suit out of my mind, and visited the Stine Goya website, where the email list signup discount helped me justify the splurge and I put it on my credit card.

Stine Goya's inventive, fun, elegant designs celebrate individuality and zest for life, and the clothes are of high-quality construction. Moreover, Stine Goya's eco-conscious design and manufacturing practices make them a designer that I feel good about supporting, and their ethic carried through via a follow-up email on how to care for my purchase in an eco-conscious manner.

Dealing with Stone Goya directly feels more personal than purchasing from a department store website; their communication of each step of the purchase and shipping process is second to none. Stine Goya is my new favorite designer. I'll be looking out to snag more of their gorgeous pieces whenever they have sales!

I ordered the lovely brown and blue polka dot dress this Spring: lovely flattering shape, unusual colours and quick and easy delivery... I am now looking forward to receiving my second purchase!

Excellent service and very efficient thank you
I find your clothes very exciting