Stoll Espresso Reviews 

Almost bought a new grinder and some accessories at this store. Pricing was competitive. During the checkout process however, after creating an account the prices in the shopping basket increased without any notice given. The total price difference was around 4-5%. Checking in a private browser window while not logged in I still saw the original prices.

I stopped my order and will order somewhere else.

This is a warning to play close attention to the prices and possible changes in them during checkout.

Bought a bezzera Duo, the machines was shipped to Denmark but when the it arrived, the water sensor didnt work and the panels were dented. I told the owner about via email and he promised me to give me a partly refund. Now 3 weeks later nothing has been refunded.
Go buy your espresso gear and machines somewhere else... These people are not to be trusted

Ordered a malhkonig grinder. Took ages to deliver! Shipped with DHL, inside an intact box, the original manufacturing box was placed not in accordance with the instruction shown on the box with visible arrow signs. Of course damaged item. It is taking currently more than 4 weeks to get a exchange of goods. Zero customer experience, slow resolution, low communication. Issue still pending…

Fast delivery with air by FedEx, quick response on mail and phone. Great prices compared to Denmark. Just super service the Danish companys could learn a lot from!!

4 stars are for the service, fastness at working product.

There has been no problems so far so I have had no chance to try there customer return or how the deals with problems so I can't give 6 stars since I have had no complete experience with them but as far they has been perfect so this 4 star must bee seen as a 5 so far.

Payment options are really a hassle with this shop.
We wanted to order a Jura coffee machine to a Danish address, paid by a German address but failed each time in the payment transaction:
1. Credit card: Mastercard Secure - did not accept despite right code
2. Paypal: Logged succesfully on but did return with error "transaction not possible"
Worst thing was that the shopping cart was emptied each time we were sent back to the shop. We had to enter everthing again.
Now we tried the same with a Danish address being the same as the invoicing address and also registered a user with the shop.
Registering a user was not a good idea because now the "zur Kasse gehen" button vanished in the shopping cart overview despite having done all updates (country / dispatch method). Clicking on "zur Kasse gehen" on the top right corner just got us back to the shopping cart overview. No button visible on how to proceed.
Closed the browser, openened in again (used latest Firefox, Safari and Opera 12.15 on a new Macbook) and entered the same items AGAIN (we got tired at this point).
Tried Paypal (now Danish account with Danish card registered). Logon succesful. But then "payment not possible". Back to start. For the xxx time entered the whole order from scratch.
We started looking for alternative shops now, being fed up with spending an afternnon to order a coffee machine. Last try. Now pay by credit card. Danish visa card. The "Verified by Visa" dialogue appeared. Pain in the **** as you have to enter an extra security code which is hard to remember. Now at least they switched to SMS code after an activation with Nem ID. Took 10 minutes to get it activated. Finally the order succeeded.

Summary: Nice webshop but payment is a hassle - especially if delivery and invoice address are different from each other. It is annoying that the shopping cart is emptied out each time and that the order button disapppears.

Cannot say anything about the delivery. Hope it arrives as planned now after this hassle.....

I fully reccomend Stoll Espresso as they delivered what they promised. It was stated that the products should be shipped within 2-3 business days. I ordered the products late at night and it was shipped next day at 15:00.

Only thing that could be improved is the update on your order on their homepage. But when contacting customer service by email, I received an answer within 30 min.

The espressomachine arrived in perfect condition, also due to the way Stoll had packed the parcel. Again, two thumbs up!