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STONELINE ist eine international bekannte Marke für hochwertiges Kochgeschirr und Küchenzubehör. Seit vielen Jahren entwickeln wir Produkte, die das tägliche Kochen einfacher, gesünder und komfortabler machen. Unser Sortiment reicht von Pfannen, Töpfen und Brätern über Backformen bis hin zu innovativen Küchenhelfern. Dabei legen wir besonderen Wert auf hochwertige Materialien, durchdachte Funktionen und eine lange Lebensdauer. Als Marke der Warimex GmbH mit Sitz in Deutschland entwickeln wir unsere Produkte mit dem Anspruch, hohe Qualität zu fairen Preisen zu bieten. Millionen zufriedener Kundinnen und Kunden weltweit kochen täglich mit STONELINE. Unsere Artikel werden sowohl im stationären Handel als auch über unseren eigenen Onlineshop und zahlreiche bekannte Vertriebspartner angeboten. Neben der Produktqualität steht bei uns der Kundenservice im Mittelpunkt. Wir möchten, dass unsere Kundinnen und Kunden nicht nur gute Produkte erhalten, sondern auch eine zuverlässige und hilfsbereite Betreuung erleben. Sollten einmal Fragen, Probleme oder Reklamationen auftreten, kümmert sich unser Serviceteam persönlich und lösungsorientiert darum. Wir arbeiten kontinuierlich daran, unser Sortiment weiterzuentwickeln, neue Produkte zu testen und Rückmeldungen unserer Kunden direkt in die Produktverbesserung einfließen zu lassen. Unser Ziel ist es, Kochen für jeden zugänglich und angenehm zu machen – ganz gleich, ob Anfänger, Hobbykoch oder Profi. STONELINE steht für Qualität, Innovation und echten Mehrwert im Alltag. Wir freuen uns über jedes Feedback, das uns hilft, noch besser zu werden.
Chiara Ambra Platz 1, 77743, Neuried, Germany
3.5
68 reviews
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Replied to 100% of negative reviews
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I cannot believe all the negative reviews of Stoneline products, because I think they're the best!
I got rid of almost every other non stick pan I had, because the three pans I have now take care of my every need. I have never ever had food sticking to the pans, even if by accident I forgot to turn off the stove.
I'm a fan!
By the way, I have the orange ones, is that makes a difference.
I use stoneline product and I am very disappointed from its use past 2 years as it always stick mu dishes on my pan. Its funny I paid 3 time more than Russel hobbs and poor quality
Reply from Stoneline
Dear Customer,
thank you for your honest feedback. We’re really sorry to hear that you’re disappointed with your STONELINE product.
Our pans are designed to provide a strong non-stick performance, so sticking is usually not expected. In many cases, this can be related to usage or care, for example overheating, using the wrong type of oil, or residue build-up over time.
We would really like to understand what happened in your case and help you find a solution. Could you please share more details about how the pan has been used and cleaned? If possible, feel free to send us photos as well.
Please contact our customer service directly at service@stoneline.de so we can assist you individually and find the best solution for you.
We take feedback like yours very seriously and will do our best to support you.
Kind regards,
Your STONELINE Team
I’m writing to express my deep disappointment with the Stoneline Ceramic Frying Pan Set (3 pieces – 20, 24, 28 cm) that I purchased for around €80. These are, without a doubt, the worst frying pans I have ever owned.
They were supposed to be suitable for induction, but they don’t heat properly at all. From the very beginning, the handle on one of them didn’t fit well, and the first time I used them, the food was already sticking. Despite following all the care instructions and treating them with great care, they are already damaged and practically useless.
Considering their high price, the quality is extremely disappointing. I would never buy this brand again.
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After I wrote here they contacted me and blame it on the olive oil when I followed manual EXACTLY: only "few drops cooking oil" rubbed for initial prep. Stuck RIGHT AWAY on medium/large pans.
Small 20cm works OK; 24cm sticks all food, 28cm has LOOSE handle that detaches.
Tried ZERO oil—still sticks
Customer service blames olive oil (I'm Spanish!), but manual says NOTHING about it—just "cooking oil drops".
Their "non-stick from first use without fat" claim is FALSE. EU 2-year warranty violation. Demanding refund/replacement—avoid this scam!
Reply from Stoneline
Dear Customer,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that you are unhappy with your frying pan set – this is not the standard of quality we want our customers to receive.
We would like to take a closer look at your case, as issues such as poor induction performance, loose handles or coating problems can have different causes and should always be checked individually. It is definitely not our intention that you are left with products that do not work as expected.
Please contact us directly at service@stoneline.de with your order number and, if possible, a few photos, so that our team can review the issue and offer you a suitable solution.
We always aim to resolve such matters quickly and fairly.
Thank you again for your feedback – it helps us to continuously improve our products and service.
We look forward to assisting you.
Kind regards
Your STONELINE Customer Service
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