Storebox Self Storage Reviews 

Every person I've spoken to has been extremely helpful and friendly. One of the people was Joseph - he helped me hand in my notice on the unit as I'm now ready to move to my permanent accommodation. I will definitely come to them again in future.

Customers services were always polite & friendly & listened to my needs.
Location for us was excellent & ideal with 24/7 access.
Would definitely use again if needed & highly recommend.

Hemanth,and her team are very friendly also very helpful. store box are clean and tidy as is the whole estate. Also very helpful with removals at the end of contract.

Great storage facility and very helpful staff.

I had to contact customer service at Storebox reference a payment issue and spoke to Hemanth, who was extremely helpful and resolved the problem within a short space of time, excellent service.

Very positive experience, the staff have been very helpful and unit has been kept in good condition. Very accommodating when I have to extend too.

Thank you so much to all the brilliant staff at Storebox and especially Hemanth …You’re all amazing and the containers are first class, highly recommended …Thanks again for you help.

Very easy set up and check out , feeling safe due to camera system , plenty space to park a van and store items

I would recommend it to everyone in Barking area

We had a great experience with Storebox at London Bridge. The small locker was ideal for our needs, and the facility was well maintained, clean and secure. It did exactly what we needed it to do, and the whole experience was positive. Would happily recommend.

I used Storebox in Middlesbrough and they were great! Amanda helped me with setup and also included a military discount, and Otto who assisted me with closure of my container was smooth and easy, overall I would certainly recommend anyone moving property using Storebox Middlesbrough, Steve R

The storage containers are nice and clean, good quality and the site has cctv.
The staff I've dealt with, both over the phone and on site, are very helpful and informative.

All worked well no problems at all would definitely use again.

I’ve been using Storebox Storage since 2018, and my experience has been excellent. The staff are always friendly, attentive and ready to help with any questions or on-site assistance.

We’ve rented up to 12 units at one time, and I’m still a customer today. On the rare occasions we’ve had trouble with the gate, the team has been there to help at anytime day or night. Their customer service is outstanding, and I’d happily recommend Storebox Storage.

Thank you Storebox Storage, Keep it Up!

I had to have emergency storage during a house move.
Storebox were brilliant. Very helpful customer service and very pleasant.
Good solid units with good locks.
Would fully recommend to anyone needing some storage.

1 star — Eventually resolved, but it should never have taken this much effort

My experience with Storebox became incredibly frustrating when I tried to vacate my unit.

I had previously been late with a payment, but I brought my account fully up to date on 25 August. Storebox’s own payment reminder stated that access was restricted until the outstanding balance was paid in full.

On 30 August, five days after making that payment, I attended the unit with a van specifically arranged so that I could completely empty it. Despite my account being fully paid, Storebox’s overlock was still on the unit and I could not access my belongings.

I contacted Storebox immediately and explained that I had attended specifically to move out and had a van available that day. I also made clear that if their access restriction prevented me from completing the move before the next billing period, I would dispute another month’s storage charge.

The overlock code was not provided until 17:57 the following day, by which point the van was no longer available.

Storebox then attempted to charge me £163.19 for another month.

What followed was a lengthy complaint involving numerous emails. Initially I was told that I could have contacted Storebox after paying to obtain the overlock code. Later, their Customer Experience Manager confirmed in writing that:

“It is standard practice for us to remove the padlock from a customer’s unit once payment has been received”

and that they were investigating why my padlock “was not removed as expected.”

That was the point I had been making from the beginning.

During the complaint I was also told about a supposed seven-day grace period, despite the email providing the overlock code containing no mention of a seven-day period, deadline or warning that charges would resume afterwards. Storebox later relied on a clause in its Terms and Conditions relating to inability to access the unit.

Meanwhile, the disputed £163.19 continued to be subject to repeated payment attempts while the complaint was ongoing.

The remaining large item required a van and could not simply be put into my car. I had already arranged suitable transport for the original collection, and subsequent attempts to rearrange it were unsuccessful.

Eventually, after a long email trail, Storebox agreed that if I emptied the unit that weekend they would waive the £163.19 invoice in full.

Even on the final collection day there was another access problem. My original site access code did not work, I had not been provided with an alternative, and despite several calls and a voicemail to support I did not receive a call back until more than an hour later. Fortunately, another customer was there and we were ultimately able to gain access.

The unit was emptied, photographs were provided, and Storebox then confirmed in writing that:

* the outstanding invoice had been waived in full;
* my final account balance was £0.00; and
* my account had been closed.

I appreciate that the matter was eventually resolved, but I should not have had to go through this level of persistence to get there.

The part I found most frustrating was being repeatedly asked to bear the financial consequences of an overlock which Storebox ultimately acknowledged should have been removed following payment.

Lina was great and continued the fantastic work that Amanda the previous manager did on looking after her customers ✅✅✅✅✅

Very helpful and happy to look after my request five stars ⭐️⭐️⭐️⭐️⭐️

Keep up the good work Lina 👍😊

Clean, secure and dry storage, access anytime. Safe surroundings. Toilets could do with updating.

Rix Road Branch Kingston upon Hull. We have been customers for a number of years and always find the service and staff to be friendly and very helpful if we need help. The units are all on one level and you can drive to your unit which is so convenient. We have the largest units and they are clean and dry and very secure. We recently have had to take on a short term second container and the staff have been more than helpful. Super convenient location and easy to access. Thank you Paul and Michaela W

Always friendly helpful and responsive and when upgrading clear on all the options

Very helpful in admin, helped me sort ongoing circumstance changes very professionally. Highly recommended.