Stoves Reviews 

Very friendly and efficient call handler (Susan) who processed my request quickly and booked in a repair slot within 7 days, which I am very happy with.

Andrew was very professional, friendly and efficient in helping arrange a repair appointment.

My new cooker has a problem and I phoned the customer helpline. Spoke to Carol A and she listened patiently to my tale of woe (what a star). She’s sorted out for an agent close to me here in Scotland to come and repair the problem. Hopefully this will be the solution. Thanks Carol.

Jason was super helpful in following through on a booking. All resolved. Many thanks.

Dont buy one of their ranges, they are terrible, so much so ive barely used it because frankly... I dont trust it.

Main issues:

Clock is always wrong despite being digital, you sync with phone and it changes for about an hour then it loses time... how!

Screen that shows clock lost 30% of its pixels within a couple of months, spoke to Stoves who dont give a shit.

The app, pointless, my gran could build a better one and shes dead. If you change phone, you have to resync the clock on the broken screen by entering a pairing password thats displayed.... guess where... on the ovens screen (thats broken)

They have gone to market with a sub par product and hoped for the best. Save your hard earned money and go elsewhere.

The oven in general is cheaply made, chassis is flimsy, panels are equally bad, induction doesnt work if you have anything but ashen bone dry fingers. Temps are all over the place and the right hand oven in my range cant fit any commercially available tray so has never been switched on.

All the knobs on oven have wiped off the modes with a cloth and water. Literally just wiped off with no abrasion, I suspect they were cheaply printed rather than etched.

N.b the range i have is the most expensive one they do so God help anyone who has a cheaper one as I can only imagine the corners they have cut.

Do yourself a favor and avoid like the plague.

Absolutely amazing product's and fantastic customer service.

This is our 2nd Stoves cooker. Really happy.

Won't be buying another Stoves. We purchased a Richmond oven in 2018 which has worked OK over the years. The knobs are pretty cheap and fall off. This summer we accidentally dropped a Le Creuset pan on the ceramic glass top. Called Stoves who quoted £500 to come out and fix it but if they don't have the part or cant do it we have to pay the £500 anyway. I asked if they could find if the part is available up front to which they said they can't but to call UK Parts to ask. Called UK parts who called Stoves who told them the ceramic top is discontinued. As a result the oven needs throwing away and we've got to find a replacement. I'm not spending £5k with Stoves to find in a few years time I've got to throw it away because they've stop producing the parts I need.

Have issue with my stoves cooker, spoke to an advisor Andrew, very polite and helpful. First class service.

Very professional conversation with Emma D who has arranged a warranty repair. Waiting time for engineers visit acceptable, 7 days from my phone call. Will update once repair has been completed.
Update to the above, engineer has visited to rectify the problem.
Unfortunately his repair has not sorted out the problem and I have had to arrange another visit to try and resolve this issue.
Let's see weather his next visit will be successful.
Further updates will follow.

Quick answer, actually speaking to person. Problem sorted quickly. Dealt with
Andrew L.

Cooker has a 5 year parts guarantee, ours is only 4 years old,one of the burner knobs fell off due to it being plastic and it had cracked.
Contacted Stoves, they would not send out a replacement knob free of charge as it is still under guarantee as an engineer will have to fit it at a labour cost of £170.00. They will sell me the part for £13.49 plus delivery cost. Got 2 identical knobs off the internet delivered for £20.50. So buy a £800.00 stoves cooker at you peril.

I have just been speaking with your customer care helpline regarding a repair visit for my Stoves built in double oven. I was very lucky as i spoke with Andrew who was extremly helpful to me , and he spent some time explaining all my options. We are most gratful for that and hopfully we will be able to get the oven repaired by your agents Stellisons Ltd sometime soon. Many thanks again to Andrew. 👍🤞

Thank you, Helen Johnson at customer care. Issue with my range cooker dealt professionally and promptly. An engineer booked within 3 working days. Amazing!!

Just booked a repair call and spoke to Carol A. Marvellous help and very knowledgeable. All options were discussed. I look forward to the engineer being as professional

Andrew L was very professional explained everything very clearly and was very friendly. Thank you.

Jason was amazing and helpful as after paying out to a private company £250 and them condemning the cooker, Jason advised the cooker had 3 yes parts and labour cover
He then booked repair for Tuesday... Delighted so far with Stoves

I placed a phone call to customer services and my call was answered promptly. Andrew L was very patient with me while found the relevant information. He insured that I had given him all the information he required.

Had a problem with new range cooker. Rang and Carol A sorted it out .Great customer service and care

ANDREW L helped me today arrange some replacement bezels for my oven which had warm out and we're unreadable. He was incredibly kind very easy to understand help me find the right part took all of my details I have full confidence in here he's a wonderful employee and I can highly recommend him what a star

Bought a pre-loved stove privately which needed a couple of repairs and was concerned Stoves wouldn’t help as didn’t buy it from them however Jason was amazing on the phone. Explained what I needed, repair booked for 3 days time at a reasonable price! Very happy!