Falkenberg Strandbad Reviews 82

TLDR: Mixed up booking dates, spilt wine on us, dirty rooms, Ivory spa experience not tailored to single people, and the staff are friendly but not well trained nor accountable.

We booked a group holiday for 7 people (3 couples, 1 single). Our package included 1 night stay, a three course dinner, the breakfast buffe, and their Ivory Spa experience. Check-in was at 14:00 and check-out was at 10:00.

The Ivory spa was booked for 10:45 on the day of arrival (hours before we had access to our rooms). Unfortunately even though we had a booking confirmation, they mixed up the dates and the spa had us booked for the same time the following morning (check-out day) meaning we had 45 minutes after checking out to sit around and wait, thankfully we didn't have other time-sensitive plans for that day. They did compensate us for the mix up by allowing us access to the spa pools and sauna from the time we arrived.

The second issue was finding a half drunk bottle of champagne and dirty glasses in our room after check-in. When we took them to the receptionist and explained, her answer was "ok", no apology, no compensation, no accountability. Honestly, we were a little shocked as we had expected an apology and hoped that maybe they would offer to send the cleaners up again.

The poolside bar charged us for drinks we didn't order, messed up the food orders and generally didn't seem to know what was going on. Thankfully we managed to get a refund from the spa reception for the unordered drinks.

At dinner, their waitress spilt wine on me twice and on the table several times which she laughed off without apology. We assumed she was new to hospitality from the evenings interactions with her.

The Ivory spa experience knew we had a single person with us and yet they did not account for this by offering assistance nor information ahead of time. This meant that the single person either had to miss out on parts of the Ivory spa or that other couples in our group had to rush through the experience to help them in order to include them.

Overall, we thought the place was stunning and had a lot of potential. Whilst the staff is friendly, they severely lacked hospitality skills and did not take accountability for mistakes they made. The room having dirty glasses made us question if it had been cleaned properly, needless to say we did not feel comfortable using the bedsheets.

I would not recommend this spa, especially for the price you pay. If their staff was better trained, I believe it would be a much better experience.

The good stuff: lovely spa ivory experience, staff friendly, pools nice, dinner was reasonable

The not so cool stuff: overpriced compared to other spa hotels in Sweden, I had to pay a large amount for upgrade to get a weekend (from 3700 to 6800 sek). Room was terribly small and got view to a roof w bird shut on it. For that amount I’d expect a sea view. We couldn’t use spa (as advertised) in the morning before breakfast as it only open at 9 am and checkout is at 10 am. Breakfast was poor, dry bread and had to pay extra to have a cappuccino (which tasted like hot water).so despite mostly friendly staff - it’s just a money making assembly line and unfortunately we won’t be back. Also the beach has an aura of industrial vibes.

We stayed at Falkenberg Strandbad for two nights. When we arrived at the hotel around 5.30 p.m. the staff told us we were late for our dinner. We were not told at any time before arrival that our included dinner was at 5 p.m. for both days. However we had our dinner, but rushed through our three courses.

I had Moules frites for the main course and it was great. I THOUGHT. Couple of hours later I suddenly felt really bad. I threw up constantly and this ruined most of our evening and night that we had planned to spend at the Spa (which we paid a lot for). There was no doubt that this was simple food poisoning. I talked to a receptionist around 9 p.m. who told me I was gonna speak to someone in charge in the morning, so that this matter would be handled. When I wanted to check out an unprepared receptionist didn't know what to do. She later sat me down to fill out a formula that was “standard procedure”. The formula was based on questions regarding whether I had any special allergies - if I had something from outside the hotel etc - which I hadn't. To me this was an indication of them trying to deny any responsibility. I was then told I was going to be contacted by their “guest excellence manager” who would resolve this matter in a proper way. The receptionist then happily charged me for extras and sent me on my way.

Several days passed and we decided to send the hotel an Email waiting to be contacted.
However it has now been 5 days since I wrote the Email and 10 days since I got sick and we still haven't heard anything back from them.

I do not hope this is the way they handle their “standard procedure” of these situations by just hoping the guest will forget this. As I am working in a hotel personally I know from experience this is NOT how guests should be treated. The staff was not capable of handling situations like these. The room was not satisfying.

When we got to the room we were very surprised at how small they were, since we paid for an upgrade. Did not include a double bed, but two single beds. Bedding was poor and uncomfortable. Not what you expect from a hotel of this price range.

In general very bad experience and disgraceful customer service!

I’ve stayed here a few times and I’ve often been quite pleased. This time we were a company of 6, and I emailed them weeks before asking for rooms with balcony. They assured me that they would do everything in their power since they offer balcony’s at our room class but that they couldn’t make any promises - which is fair. When we arrive they haven’t managed to book any of the rooms with a balcony. Not one. Since they informed us before we arrived that they do in fact have rooms with balcony but just hadn’t divided them yet, we of course assumed they would solve at least one of them. They want to sell easy deals on sites like let’s deal and secret escapes - that should tell you something about the place.

1) I don't understand that you can bring children between the ages of 2 and 12. Why? They made noise in the pool and ran in the corridors in the morning. It is very unsatisfactory when you come to relax.

2) I also don't understand how much money I have saved in the deal, it sounds easy, cheap and delicious. But it was not. How much money have I saved on the stay by buying a deal? It is not clearly stated!!!! However, the stay was very expensive. And when I asked about it, my question was ignored - as was my email. This I feel is cheating.

3) When I checked in they said we could only check in at 4pm, which was wrong. I find this out by myself via the restaurant manager, who brings this to my attention. What does the restaurant have to do with this?

Greetings from a super dissatisfied customer

We had to cancel our stay today because of the Coronavirus outbreak in Copenhagen. The Danish government advised people to not travel so the disease wouldn't spread. Rung hotel. Explained situation. Doing the right thing etc. They replied with a pathetic little mail saying no refund or opportunity to move booking. But let us know if there is anything else they could do!! I would've gone if I knew that they are so unfriendly and tight. Anyways! Happy Virus when it comes your way. At least I won't be wasting my time with them again. Not even a kind word of empathy! Or a little voucher for next time. Oh no! What a (sad) time to be living.