Structube Reviews 

My Polo chair is less than six months old and already showing arm wear, springs and frames showing through fabric and wear patterns that shouldnt be happening already with daily use by one adult. It is not good value for the money spent.

We purchased a Marjorie left facing sectional couch less than a month ago. Within two weeks, there was significant bunching and wrinkling of the fabric and two of the cushions, particularly the corner one where the pieces meet, is clearly under filled as it is sagging visibly already. We are a family of 3 and the couch has had light ordinary use. It is unbelievable-we have never experienced such poor quality with similar purchases from other retailers at a similar price point in the past. Customer service has been lacking. After responding to the initial email outlining the legitimate concerns, further emails have been ignored and gone unanswered. I do not recommend purchasing from this company with respect to their sofas. In addition, we noticed our review on the Structube website where we made our purchase has not been posted which explains the skewed reviews on their website.

zero stars...I had a couch delivered and the plastic was covered with dirt. The delivery people left black hand marks all over my white walls and black dirt around the door frame as they forced the couch through the frame. I contacted Structube twice and was told it wasn't their problem and because I waited 2.5 weeks to inform them, too bad (easy out). I was in the middle of a move... a new build and my husband was recently diagnosed with a life changing disease. Obviously, complaining was not on the top of my list. I will never ever order or buy from Structube again, never ever recommend them and will speak about their horrible customer service to whom ever will listen. You had better love what they send you because otherwise too bad you are s.o.l. Don't ignore the reddit discussions on their horrible customer service like I did. Oh yes and in their words "Have a nice day!"

I purchased my living room from structube ottawa, Merci Dieu was the person who was helping us, he was super helpful and made everything to give us the best experience

I had to drive over an hour twice just to activate refund process and receive my refund. First I was forced to go to the store simply to start the return process, then I was charged $77 for the return and finally I was told to drive back again just so they could insert my card into their system to process the refund.
This outdated and customer unfriendly wastes people’s time and money. In 2026, no customer should have to make two unnecessary trips just to start a process and get their own money.
I will never shop at structube again.

I went into structube and put a order in for over one thousand dollars and they told me they can only deliver on weekdays during the day, I said I work during the days but I’m available on saturdays and sundays, they then tokd me they don’t deliver on weekends and let me walk out the door!!! I couldn’t believe I went to a store to spend money and couldn’t. I really wonder what the present or owner would think of the service that’s been given.

Horrible experience.
They sale online products that are not available. They take the full amount on your credit card and call you a few days later to tell you the product is not available

If I could put a review below than one I would. I bought a table from Structube in three days that formed two bubbles.. sent two videos and dozens of pictures and they kept sending Email see the bubble, which is the size of two toonies.. the worst I’ve gone through two rude Customer Service people in a brand new apartment that I moved into and it was the first piece of furniture I bought. So utterly disappointed in this company.. I asked to talk to somebody else I spent $1000 on a whole dining room set, including chairs and a Media piece and a dining room table. No help whatsoever terrible Customer Service a rude Customer Service person.. The WORST. Order from IKEA so much better service

Actually I am very surprised of how many negative reviews this brand has gotten!
I got my sofas and dining chairs from Structube, both online and in-store (Vaughan, Toronto), and it is just amazing! the quality of the products are very good and they even look better than their picture! one of my orders (wall art) arrived broken and they refunded it very soon! I have no idea of what these people are talking about when they say bad about the quality!

We purchased a bed that was delivered with a few missing items. As requested, we took photos of the items received and submitted them to the distribution center. After receiving no response, we contacted the center by phone; however, the representative we spoke with was unable to provide a clear resolution or timeline. We are still awaiting delivery of the missing items. At the end we have been informed that the missing items in fact were in the back of the headboard.

If you're looking for furniture for staging purposes or even for the cottage, Structube might be your place. Looking for furniture for your home, don't bother wasting your money. From their 7 day return policy, to their 1 year manufacturing warranty, adding most products are from China something is bound to go bad. From sofas peeling to the bed frame breaking, you will be replacing these items within 3 years. Coming from someone who worked there for 6 years trust me. Like I said, for staging purposes or for the cottage by all means. Anything else, save your money. Sometimes buying it more expensive is worth it in the long run.

If I could go below one star, I would!

What a terrible after sale experience and what a terrible client service!

I bought and received an office chair that I paid $150 + taxes, which dame in totally damaged. Took photos, wrote to them, less than one hour after delivery ...

?? their answer ? We will give you a ''non negociable compensation'' of $39 !

And .... All this ... after I spent about $2000 at their store in the last 3 weeks !

Wrote to their top management ... no answer back !

After debating the issue, they agreed to replaced the heavy damaged product and ... I received today .... another damaged chair!

We might like the look of their product ... but obviously, look is not enough.

Watch out !

Worst experience. Scheduled delivery 5 days ago for today. No delivery, no one reached out to me. I called them two times they telling me to wait 3 more days. Where should I sleep? Setting up for the failure on the each step. Their manager is literally in the office telling the customer service workers to tell me that manager will call back in THREE business days. They just don’t wanna deal with that. So they basically took my $500 and never reached out to set the delivery date. I got the message that said to send A to schedule the delivery date. I sent A right away and received the message that there is a problem on their side and I have to call back. I didn’t call right away cause I clearly and certainly choose the delivery date when I was paying. So, I thought they have it anyway. Turned out they didn’t and they never called back to set it back… so they literally took my money and didn’t do anything for 5 days. Why not call to check out on me? 0/5. the worst experience I’ve ever had.

Estimate time is May 15th and product was available May 13thand no one called me that is available. I have to call them to tell them that the product is available. To add more insult to injury I now have to wait for another week to get 1 of 2 furniture because they is the earliest they can ship in my area. Unbelievable! I have no seating in my new home thanks to Structube poor customer service. They do not care about their customer needs, instead of making arrangement to deliver it earlier since it is their negligence of not telling me the furniture is available. Very angry as I will not have any where to seat in my new place for an entire week and half.

I purchased a Structube reno table. Within two weeks of owning it, I realized that while the table was very nice to look at, the finish on it was far too thin and marked up from every single dish that went on it. I submitted my fair review on structube. The company responded to my review via email but did not post it online. To this day, the Reno table has a perfect 5* review record, despite the finish on the table being absolute garbage. Structube censors reviews on their site, and it is dishonest to customers, who are making large purchases based on customer feedback.

Really bad quality assurance that's only gotten worse.

Wife loves the style so we end up shopping here fairly often. Whoever is in charge of QA needs to be fired because I don't think we've ever bought anything that wasn't damaged in some way.

Also, they claim free shipping to Ottawa, but it depends entirely on where you live. 1 street free, the one over, $80 and no room to negotiate.

We found a couch we liked and, before confirming our order, we talked with the sales person about delivery. We were told that, as long as our place had fewer than 20 steps, there would be no additional cost for the delivery.
However, when the delivery people arrived they very rudely refused to take the couch up the stairs (we have 17 stairs).
We were NOT happy and called the store.
My husband spoke with the manager who did absolutely nothing to rectify the situation.
We decided we did not want to give our business to Structube so we returned the item (and had to pay $70 for the return...but we decide it was better than giving them the full cost of the couch).

Purchased the ANDREW right-facing sectional sofa in December 2024 for $2,528 including taxes. Within about a year of normal everyday use, the arm/bench component cracked through the center — the internal pressed wood frame completely gave out.

I filed a warranty claim, provided photos, followed up repeatedly, and was denied twice. Both times Structube classified the failure as "normal wear and tear" — on a sofa that's barely a year old. When I sent a formal notice citing Quebec's Consumer Protection Act, I received a final written refusal stating they don't offer repairs and will take no further action.
My ask throughout this entire process was simple: repair that one component. Not a refund, not a full replacement — just fix what broke. That was apparently too much to ask.

After reading other reviews here, it's clear this is not an isolated experience. The "wear and tear" denial seems to be the standard playbook regardless of the situation. Filing with small claims court now. Hopefully this review saves someone else the months of frustration.

Very frustrating experience.

My order was canceled three times, each time with a different credit card, all with correct information. I have never had this issue with any other online store.

What’s most concerning is that I was repeatedly asked to provide my credit card details, yet the orders kept getting canceled without a clear explanation. I even offered to pay in-store, but that option was not accepted.

This raises serious concerns about how customer information is handled. I would not recommend purchasing from this company based on my experience.

Their products are Made in China, with poor quality control. The DOMINGO coffee table came with dowels made from rotten wood, and the coffee table's curved, wood veneer split from the particle board. The LEON sofa frame contained blackened, rotten wood that looks like driftwood or reclaimed wood from a landfill. Their customer service said these did not qualify as manufacturing defects and refused to admit fault, even though I reported the issues within 24 hours of delivery. I submitted negative reviews for these products, but Reddit comments indicate that they censor negative product reviews on their website.