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We are a specialist fencing and gate company with over 25 years of hands on experience in supplying, manufacturing and installing high quality composite fencing, gates and wrought iron gates & railings. Based in Stoke-on-Trent and serving Staffordshire and Cheshire, we’re dedicated to providing reliable, long lasting products for both homes and businesses. What makes us stand out is our commitment to quality. We use only quality composite boards and materials, ensuring our products are durable and maintain their appearance over time. Unlike wooden fences, our composite boards are designed to be strong and resilient, so they won’t blow through in strong winds or deteriorate with age. All frames and steel are galvanised and powder coated as standard, meaning they’re hardwearing, rust resistant and don’t require any painting or extra upkeep. Plus, all of our composite boards are completely maintenance free. We focus on making sure every project is completed to the highest standard, offering a service that is both professional and friendly. With our 10 year warranty on frames and composite boards, you can trust that your new fence, gate or railing will stand the test of time. Whatever your needs, we’re here to help enhance the security, privacy and look of your property.
STS Gates Ltd, Unit B Cobridge road, Hanley, ST1 5JQ, Stoke on Trent, United Kingdom
4.0
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy with gates and professionalism. Hope to get fences done next year. Thanks, Mrs N.
Reply from STS Gates Ltd
Thank you for the review. We appreciate it and are glad you are happy with your gates it was our pleasure 🙂
STS gates fitted my composite gates. Brilliant quality gates, very professional and friendly. I wouldn't go anywhere else, price very fair too. Thank you Shane.
Reply from STS Gates Ltd
Thanks Dav for the great review. It was our pleasure and we are glad you’re happy with your composite gates and the service provided.
I made contact with STS Gates for a quote for double gates. I couldn’t have asked for a better response and service. From my initial call, Shane was brilliant, talked me through the options, and i am now the proud owner of gates which even my neighbours admire.
Nothing was too much trouble for Shane.
Thanks again Shane!
Reply from STS Gates Ltd
Thank you for taking the time to leave such a great review.
We’re delighted you’re happy with your new gates and the service you received from Shane. We always aim to make the process as easy as possible, so it’s great to hear everything went smoothly.
Thank you for choosing STS Gates, and we hope you enjoy your gates for many years to come.
I contacted STS Gates twice, once by WhatsApp (ignored) and once by their contact form. After using the contact form I received a WhatsApp reply:
"Hi yes we do yes mate is £300 a meter bud"
Hardly a professional response. I Guess I will have to look elsewhere.
I have just read your response. You state that "we always follow up with a proper on site survey and formal quote, however this wasn't something you wished to proceed with"
What makes you think that I that I didn't want to proceed with a site survey and quotation? You never asked. All I received was an 11 word sentence.
You also state that my review was not based on actual experience of work or service. Surely your reply is part of your service!
Reply from STS Gates Ltd
Hi Bob, thank you for your feedback. We're sorry you felt our initial response wasn't up to the standard you expected. As a busy installation business, we're often out on site quoting, fitting, and manufacturing, but we always aim to respond as quickly as possible, in this case we responded within 2 days.
The figure mentioned was a rough ballpark based on the curved specification you described, a more complex job requiring additional time, templating and precision with design. We would never expect a customer to commit based on that alone, which is why we always follow up with a proper on site survey and formal quote, however this wasn't something you wished to proceed with just a thumb up no further questions however it is hard to discuss this via text/ email best to call us if you want further clarification, we are always happy for a call 😀 We appreciate your point that you may well have been happy to proceed with a site visit and we apologise if that wasn’t made clearer in our follow up. We would always welcome a proper on site survey and formal quote, and that offer very much remains open.
As a new and growing business, we work incredibly hard and take great pride in what we do. We genuinely enjoy helping our customers and always aim to please, which is why feedback like this drives us to keep improving our communication at every stage.
We do feel it is a little unfair to leave a 1 star review based solely on an initial message, before any site visit or formal quote has taken place. We’d also gently point out that communication via text can sometimes lack the context a quick phone call provides. We are always happy to chat and would never leave a customer feeling unheard.
As you can see from our many reviews, Shane is known for being professional, friendly, and thorough. The offer to come out and quote properly still stands. We wish you all the best whatever you decide.
I wanted a large sliding gate fitting for my elderly parents,contacted STS Gates six wks ago,received a visit from Shane ,very helpful and understanding, gave us the quote there and than and Shane talked dad through every step which was incredibly helpful.We are now owners of a beautiful easy to slide composite gate ,communication was brilliant from start to finish.Thank you Shane thank you Trev,we will be in touch soon as dad wants to another gate 🤪
Reply from STS Gates Ltd
Thank you so much for your kind review, we really appreciate it.
It was a pleasure helping your family with the new sliding composite gate, and I’m really pleased to hear your dad found the process easy to understand and helpful.
We’re glad you’re happy with the service and we look forward to seeing you again soon for the next one
We wanted bespoke galvanised fencing in our rear garden. Shane and his team certainly delivered on all aspects of this requirement.
We met Shane when he was driving past our house, I asked him for a quote. On the same day he helped and gave advice on our design and emailed a quote. 8 weeks later the fencing has been fitted to an extremely high specific standard. Great communication, work ethic and quality.
Reply from STS Gates Ltd
Thank you for the great review, it was our pleasure. We’re really pleased you’re happy with the fencing and the whole process from start to finish. Thank you again for choosing STS Gates.
Thank you Shane for our beautiful Composiite gate and fences. We are so happy with them.
Very professional, and polite, and turned up exactly when he said that he would to do our quote and fit them.
Great price too, thanks again. 😁
Reply from STS Gates Ltd
Thanks for the review and for choosing STS Gates. Glad you’re happy with the gates and the service.
Excellent service. Professional and responsive.
Communication was good throughout from initial request for quote to completion of job.
Quality of gates and fitting is exceptional. So pleased we went with Shane. Definitely recommend
Reply from STS Gates Ltd
Thanks for the review and for choosing STS Gates. Glad you’re happy with the gates and the service.
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