Stuart Westmoreland Reviews 457

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, helpfulness, and professional demeanor, both in-store and during deliveries. The service, including prompt delivery and efficient installation, is frequently highlighted as excellent, with many appreciating the ease and speed of their overall experience. Reviewers are particularly impressed with the quality of the products and the seamless user experience, often noting that items were delivered and set up perfectly. However, some people mentioned issues with product returns, indicating a desire for immediate refunds upon the company receiving the returned item.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Consumers consistently report positive experiences with the service, highlighting knowledgeable, efficient,... See more

Product

Customers had positive experiences with product, often praising the quality, durability, and reasonable... See more

Delivery service

People report positive experiences with delivery service, highlighting quick and efficient service. Customers... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to... See more

Company replied

Rated 5 out of 5 stars

Looking for a new built-in dishwasher and have always gone with their recommendations on what is best for us. Being able to check the drawers (including the top cutlery tray!) for how everything fits... See more

Company replied

Rated 5 out of 5 stars

Our television eventually died on us after many years of service so we popped down to Stuart Westmorelands. Had fantastic service from Andrew who took his time to go through all the differences betwe... See more

Company replied

Rated 5 out of 5 stars

Vacuum cleaner and washing machine broke down 2 days before Christmas. New cleaner delivered day after purchase, washing machine on New Years Eve. Matt and Ian who delivered and fitted new washing mac... See more

Company replied


Company details

  1. Appliance Store

Written by the company

Stuart Westmoreland has been established for over 50 years supplying TV's and Audio systems along side Domestic Appliances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent all round service

From initial enquiry to the range being installed we had excellent service from Stuart Westmoreland. Graham in the showroom was very knowledgeable and keen to ensure we had all the facts about the different ranges we were considering.
The delivery team were outstanding. They dealt with a difficult delivery involving a stairway with ease - many thanks to Brian, Sam & Richard.

May 29, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Charlie,

Thank you for sharing your experience with us. We’re so pleased Graham could guide you through your options and that the delivery went smoothly. We truly appreciate your kind words and look forward to helping you again.

Kind regards,

The Stuart Westmoreland Team

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Rated 5 out of 5 stars

It’s the second time I’ve purchased a…

It’s the second time I’ve purchased a large appliance from Stuart Westmoreland- Loughborough.
The washing machine was competitively priced and there was a good selection to choose from. The staff are always a pleasure to deal with from start to finish. Knowledgeable, efficient service and delivery by experienced, skilled individuals who care. I wouldn’t hesitate to recommend them to friends.

May 27, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi,

We’re so pleased to hear your experience with us was just as positive the second time around. Thank you for taking the time to leave us a review and for choosing us again - we really appreciate it.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Excellent service, from telephone enquiry to in-store sales and delivery. Our old gas cooker was condemned and needed to be replaced quickly. After phone call to establish stock availability I went to their nearest store. Choose one that was on display. Next day delivery not quick enough for our immediate need so they carefully loaded it into my car and our gas fitter had it installed later that afternoon. (All less than four hours start to finish!)

May 15, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Martin,

Thank you for leaving us a 5 star review. We’re so glad we could help you get a new cooker sorted so quickly. It’s great to hear everything came together smoothly. We really appreciate you sharing your experience and are always here to help.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service.

Helpful advice in the shop about new washing machine. Brilliant delivery and installation!

April 21, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Sarah,

Thank you so much for your review. It's great to hear that from in-store advice to delivery and installation all went well. Enjoy your new washing machine!

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Amazing buying experience !

Came in to look at buying a new dishwasher and Andrew couldn't of been more helpful. He went through all the options and we settled on one that combined quality, durability and a product that was reasonably priced. All this and delivery within a week ! Thanks again.

April 16, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi James,

Thank you for taking the time to share your experience with us. We’re so pleased Andrew was able to help you find the right dishwasher, and we’re delighted to hear the process was smooth from start to finish.

Kind regards,

The Stuart Westmoreland Team

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Rated 5 out of 5 stars

Very competitive price and quick…

Very competitive price and quick delivery

April 13, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi,

Thank you for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Absolutely A first class service.

May I take this opportunity to thank you for a total Hassel free installation of our hob, The whole process from purchasing to installation was excellent, The guys have a wonderful demeanor and a very professional approach, I would highly recommend with out a doubt The very best in Leicestershire,
Thank you Graham for facilitating everything you are a True Star.

April 2, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Raymond,

Thank you so much for your wonderful review. We’re delighted to hear that your hob installation was smooth from start to finish and that our team made such a positive impression.

We really appreciate your recommendation; enjoy your new hob!

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Brian and Sam were helpful and professional. We had a phone call to inform us of time of delivery. They swapped our old washing machine quickly and efficiently. Brian talked us through the controls well and ran a test cycle to check everything was working. Fabulous service all round. Would highly recommend using Stuart Westmoreland for anything electrical. Thank you.

March 27, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Jenny,

Thank you for your 5 star review, it is very much appreciated. We are thrilled to hear that all went smoothly with your new washing machine.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Expertly installed

Bought a new dishwasher from the Melton store. Great service. Fast delivery and expertly installed by Brian and Sam. Highly recommended.

March 24, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Mathew,

Thank you for taking the time to leave us a review and visiting us at our Melton Mowbray store. It is always great to hear that all went smoothly. Enjoy your new dishwasher.

Kind regards,

The Stuart Westmoreland Team

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Rated 5 out of 5 stars

Great Price and Fanfastic Service

Great price for the dishwasher we bought
The fitting team were very professional and courteous
A great all round experience would highly recommend

March 18, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi,

Thank you for the great review. We’re pleased that our fitting team looked after you so well. We really appreciate the recommendation and hope you enjoy your new dishwasher.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

I would be very hard pressed not to buy…

I would be very hard pressed not to buy from them again! Excellent service from everyone! I dealt with 3 people in the front of house and two delivery installers, so refreshing . Was only buying a tv , ended up with 2 tvs , a vacuum cleaner and an oven !! Absolute superb service !!! Kath

March 21, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Kath,

Thank you so much, we’re thrilled to hear you received excellent service from everyone you met, both in‑store and during delivery.

It’s great to hear you found everything you needed (and a little more!) — enjoy your new TVs, vacuum and oven, and we look forward to welcoming you back again.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Both Brian and Sam were very professional and attentive. Went above and beyond for us, would highly recommend.

March 17, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi,

Thank you so much for your review. We’re delighted to hear that Brian and Sam provided such professional and attentive service.

We truly appreciate the recommendation and look forward to helping you again in the future.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Superb service

Excellent service in the Loughborough shop. Graham, the manager, was so knowledgeable and professional. He was a pleasure to do business with.

The two men who installed my new electric oven and hob were excellent as well.

March 18, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Dave,

Thank you for your feedback. We’re delighted to hear you had such a positive experience in our Loughborough store. Graham will be thrilled to know his knowledge and service made such a difference.

We’re equally pleased that our installation team impressed you as well. Thank you for choosing us, and we hope you enjoy your new oven and hob.

Kind regards,

The Stuart Westmoreland Team

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Rated 5 out of 5 stars

Excellent company

Excellent company. First-class service. The first time we purchased from them, we highly recommend them.

March 17, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Malcolm,

Thank you for taking the time to share your feedback. We’re delighted to hear your first experience with us was such a positive one and your recommendation means a lot. We look forward to helping you again in the future.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Absolutely first class service the two…

Absolutely first class service the two deliveriy guys who installed my samsung oled tv were so professional polite and carried out an amazing installation highly recommended every purchase I've made is second to none

February 20, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Graham,

Thank you for taking the time to leave feedback. We’re delighted to hear that our delivery team made such a great impression and that your Samsung OLED TV installation went smoothly. We truly appreciate your recommendation and look forward to helping you again soon.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Looking for a new built-in dishwasher…

Looking for a new built-in dishwasher and have always gone with their recommendations on what is best for us. Being able to check the drawers (including the top cutlery tray!) for how everything fits meant we could be confident in what we purchased.
Fitted the same week to suit us and actually sits better than the old one did. Very happy with all involved.

March 6, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi,

Thank you for sharing this — we’re delighted you found the perfect built‑in dishwasher and it's great to hear the installation went smoothly and that it fits even better than your old one. Enjoy your new dishwasher.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Great service from enquiry to purchase…

Great service from enquiry to purchase and fitting of the product

February 27, 2026
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi Steve,

Thank you for taking the time to leave us a review, we are pleased to hear that all went well.

Kind regards,

The Stuart Westmoreland Team

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Rated 5 out of 5 stars

Tumble Dryer

I initially contacted the shop and spoke to Dan regarding buying a Tumble Dryer and then went to the shop to discuss further and purchase. He was very knowledgeable about the products I looked at and very efficient and friendly. Two days later two great guys, Brian and Sam delivered my Bloomberg dryer, positioned it in place for me and explained how it worked. They took the packaging, and my old dryer away, at an extra cost but worth it. Thank you guys.

February 25, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Carol,

Thank you for taking the time to share this review. We’re delighted to hear that Dan was able to guide you through choosing the right tumble dryer and that Brian and Sam made the delivery smooth and stress‑free; enjoy your new Blomberg dryer.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Brian and Sam washing machine installation

Brian and Sam were punctual, pleasant, polite and professional They installed our washing machine quickly and ensured it was fully operational before explaining in detail to my wife how all the different functions and settings worked they also made sure their work area was clean before they left . All in all professional and stress free experience many thanks 👍

February 24, 2026
Unprompted review
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Reply from Stuart Westmoreland

Hi Alistair,

This is great to hear, we are pleased to hear that all went smoothly with your new washing machine. Thank you for the 5 star review.

Kind regards,

The Stuart Westmoreland Team

Rated 5 out of 5 stars

Dishwasher installation.

Installation of new dishwasher installed by Brian and Sam was efficient and friendly. On completion demonstration of working the dishwasher was helpful.

February 23, 2026
Unprompted review
Stuart Westmoreland logo

Reply from Stuart Westmoreland

Hi,

Thank you for taking the time to leave us a review, it is very much appreciated.

Kind regards,

The Stuart Westmoreland Team

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