Sumnermirrorsandglass Reviews 

30
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We are so pleased with our custom splashback. Good technical support, well priced and a timely turnaround. The outcome is perfect! We would definitely recommend!

Rated 5 out of 5 stars

We are very pleased with our splashback. On the occasions we have had to contact the service has been professional & courteous. I would have no hesitation in recommending Sumner Mirrors & Glass Ltd.

Rated 5 out of 5 stars

The glass splashback looked good on their website and looked even better when it arrived. It was very well packed in a plywood frame and carefully delivered by TNT. The customer service people were p... See more

Rated 5 out of 5 stars

Fantastic service. My mirror arrived 2 days after ordering which in itself was very impressive. Unfortunately, I'd typed the measurements incorrectly on the website so the mirror didn't fit the space... See more

4.7

Excellent

TrustScore 4.5 out of 5

30 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(30)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent custom splashback

We are so pleased with our custom splashback. Good technical support, well priced and a timely turnaround. The outcome is perfect! We would definitely recommend!

March 23, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Kitchen Splasback

We are very pleased with our splashback. On the occasions we have had to contact the service has been professional & courteous. I would have no hesitation in recommending Sumner Mirrors & Glass Ltd.

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

The glass splashback looked good on their website and looked even better when it arrived. It was very well packed in a plywood frame and carefully delivered by TNT. The customer service people were pleasant to deal with by phone and email. Overall VERY pleased.

February 17, 2021
Unprompted review
Advertisement
Rated 4 out of 5 stars

Super splashback

All of my contact with this company has been very good, clear instructions and answered all of my questions. The quality of the splashback is great and well packaged.

It would have been a 5 star if it wasn't for the courier company they used and some overlapping of telephone calls and emails.

Other than that, more than happy to recommend.

February 15, 2019
Unprompted review
Rated 5 out of 5 stars

Daniel was superb. Excellent service.

Excellent, fast service. Daniel, the driver who delivered my new mirror, was extremely professional and helpful. Gave me all the info and help I needed to hang the glass. Excellent mirrors, excellent staff.

April 6, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

Fantastic service.
My mirror arrived 2 days after ordering which in itself was very impressive. Unfortunately, I'd typed the measurements incorrectly on the website so the mirror didn't fit the space. When I spoke to Richard to re-order the mirror with the correct measurements, he said he would send out another mirror at no extra cost. I was blown away. Thank you very much. Service like this is hard to come by.

October 15, 2017
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service from SumnerMirrors.

Excellent service from SumnerMirrors.
Delivered on time as scheduled,emailed 1 day prior delivery,dellivery driver helped us to unload mirrors to the property,really thankful to the guy called Mark for amending the mirrors after the order been placed and mirrors been produced and delivery arranged day after with no extra cost.Thank you Sumner Mirrors I will definitely use their service again as I am privately owned bespoke furniture company.
Tomas Teleisa

June 1, 2017
Unprompted review
Rated 1 out of 5 stars

Took my money but didn't deliver on any level

Poor service from this company. Ordered my mirror 10 days ago. Emailed to find out an eta for the mirror and was fobbed off with a Monday/Tuesday reply. No one has been in touch, I rang 4 different numbers which didn't get answered. Finally got someone on the 5th number who said the office wasn't open and didn't know what the situation is with my order. Very helpful...not

I won't be using this company again and will be requesting a refund.

April 11, 2017
Unprompted review
Rated 1 out of 5 stars

Abysmal service - avoid this company

It has been over a month since I placed my order and I still don't have the mirror. When I chased the order I was told that it hadn't been made yet due to an admin error. Then I wasted a day sitting in when, despite confirming delivery the following day by email and telephone, the mirror failed to arrive. When I called to find out where it was I was told it had been left off the van - another admin error - and that someone would call me back in 10 mins. They did not. Since then I have emailed twice asking for a refund and been completely ignored.

March 9, 2017
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor service

This company completely wasted our time with poor excuses about why our order hadn't been delivered. I waited last Friday all day at home as they said that this is when it would be delivered. And I only knew it was not going to be delivered because I called at 4:30 Friday afternoon. Nobody in the company had the courtesy to call me to let me know that it was not going to happen. I think that that's really poor! They gave me some really poor excuses about why it didn't happen Friday and then told me on the phone that it would be delivered today (Monday) instead so we went out of our way, asked a friend to stay at home all day for this delivery. And it still didn't happen. What a waste of our time! I think we were more than patient. I have asked for a refund! As no body is going to be able to be there for the delivery!

February 20, 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding service

My experience with this company was an absolute delight.
I ordered my mirrors on a Monday and received them within the 5 days as promised.
The mirrors are of excellent quality will definitely be ordering from Sumner mirrors in the future.

Mrs latif

December 6, 2016
Unprompted review
Rated 5 out of 5 stars

the best

come back for a second mirror, the first delivered very quickly and to the exact size i needed and the holes in exactly the place i asked for, cannot fault the product and the delivery , as i say second time and hopefully will get the same service as last time

September 29, 2016
Unprompted review
Rated 5 out of 5 stars

5 star service!

Ordered my mirror on the Monday morning and had my mirror delivered and professionally fitted by Friday afternoon as was promised by the very helpful lady I spoke to in the office.

The 2 guys that came to fit my mirror were absolutely amazing, considering they had to get a 2.5m X 1.5m mirror down into my basement flat (which is hard enough to walk down, let alone carry a big mirror down).

I can honestly say that I will be using mirrorfit in the near future again and will be highly recommending them to all my friends and family.

Keep up the good work guys.

February 24, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding customer service

Special order of a mirror was delivered chipped to our site. We called to complain and they arranged immediately for a replacement with no questions asked.
We will definitely be using them again

December 7, 2015
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look