Super.com Reviews 55,935

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 15,631 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices offered, often finding deals significantly better than other platforms or direct hotel bookings. Many also highlight the user-friendly website and the straightforward booking process, making it easy to secure reservations. The convenience and efficiency of the booking experience are consistently mentioned, with several people appreciating the smooth check-in process at their accommodations. However, some customers also noted issues with the booking process, including incorrect hotel names, missing room photos, or discrepancies between booked and allocated rooms. A few other people also felt that the service had problems, such as reservations not being found at check-in or names being misspelled, leading to complications.

What people talk about most

Price

Customers had positive experiences with price, finding it easy to use and offering reasonable rates that were... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it easy, seamless, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting its ease of use and... See more

Website

Users describe ambiguous interactions with the website, with many reviewers finding it easy to navigate and... See more

Service

People report ambiguous experiences with service, with some customers praising the great quality, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The choice of hotel, staff experience and location was superb! The only glitch was the hotel is named on your website under the old name 'Hotel Mercure Milano Centro ' which has changed to Hotel Milu... See more

Rated 4 out of 5 stars

Overall, everything at the hotel was great and the staff was very accommodating. I only have a suggestion rather than a complaint. The breakfast area feels somewhat small, and I think removing the ta... See more

Rated 4 out of 5 stars

I like booking hotels on your website because the prices are good, but I don’t like that there are no photos shown next to each room description. It means I have to check photos on other websites and... See more

Rated 4 out of 5 stars

The discounts were great, and the booking process fairly straight-forward, which made the check-in issue we experienced this time worth it still. When we went to check in, our hotel could not find... See more


Company details

  1. #6 of 9 best companies in Hotel
  2. #128 of 175 best companies in Alternative Financial Service
  3. #39 of 59 best companies in e-Commerce Service

Written by the company

Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

56K reviews

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Rated 1 out of 5 stars

I booked accommodation in Marrakech…

I booked accommodation in Marrakech through Super.com, received a booking confirmation and paid in full.

After contacting the property directly 10 days later, I was told that they had not yet received my reservation.

I then contacted Super.com by phone, waited 25min with a little music, then it hung up.

So I contacted them by chat and talked with Phiwo, and was informed that the reservation may only be transmitted to the property 36 hours before arrival. I was told that my case would be escalated, but I have not received any update several days later, and my trip is in a little over a week.

My concern is not the process itself on the website, but the lack of clear communication and written confirmation that my booking is guaranteed.

At this point, I am simply requesting clear confirmation that my reservation is secured and that the accommodation provider will receive the booking in time.

I will gladly update this review if the issue is resolved.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

Some person started banging on my door…

Some person started banging on my door in the middle of the night. He also kicked down the door. I was scared for me life. Management did nothing to correct the situation. They would not compensate me for my lost sleep. I spoke to Ben who stated " it's a hotel it's a little noise" Trying to kick someone's door door is not minor to me. Thanks.

May 31, 2026

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