The choice of hotel, staff experience and location was superb! The only glitch was the hotel is named on your website under the old name 'Hotel Mercure Milano Centro ' which has changed to Hotel Milu... See more
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Company details
- #6 of 9 best companies in Hotel
- #128 of 175 best companies in Alternative Financial Service
- #39 of 59 best companies in e-Commerce Service
Written by the company
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Contact info
United States
- super.com
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We felt welcome from the first meeting…
We felt welcome from the first meeting with front desk, they offered us cookies and a hot drink. Also the welcome on the TV screen. Room was clean and inviting.
Could we ask that you send us a receipt with my full payment on it. Please send to me email.
Have issue with paying
I booked accommodation in Marrakech…
I booked accommodation in Marrakech through Super.com, received a booking confirmation and paid in full.
After contacting the property directly 10 days later, I was told that they had not yet received my reservation.
I then contacted Super.com by phone, waited 25min with a little music, then it hung up.
So I contacted them by chat and talked with Phiwo, and was informed that the reservation may only be transmitted to the property 36 hours before arrival. I was told that my case would be escalated, but I have not received any update several days later, and my trip is in a little over a week.
My concern is not the process itself on the website, but the lack of clear communication and written confirmation that my booking is guaranteed.
At this point, I am simply requesting clear confirmation that my reservation is secured and that the accommodation provider will receive the booking in time.
I will gladly update this review if the issue is resolved.
Customer serviice
Some person started banging on my door…
Some person started banging on my door in the middle of the night. He also kicked down the door. I was scared for me life. Management did nothing to correct the situation. They would not compensate me for my lost sleep. I spoke to Ben who stated " it's a hotel it's a little noise" Trying to kick someone's door door is not minor to me. Thanks.
Very easy to book with Super.com
Very easy to book with Super.com. Everything worked out just fine!
Everything was good price was great
Everything was good price was great. Highly recommended
Best prices and ease of using your…
Best prices and ease of using your website.
Very easy to book and confirm
Very easy to book and confirm. The hotel was nice. Good rooms and facilities.
It was very easy to book through this…
It was very easy to book through this website and the price for the room was much lower than other sites.
wonderful hotel and stay
Great price easy to use
Great price very quick and efficient to use text for booking sent right to Phone easy check-in and out
The price was the cheapest from any…
The price was the cheapest from any other website.
The website is friendly
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