Superdry NL Reviews 

40,104
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Fit is way too small, for the European market the measurement charts doesn't match the male body measurements. Availability of the biggest sizes is minimal and not all styles are made in... See more

Company replied

Rated 5 out of 5 stars

fast delivery-but yes the size runs small i m normally 36 but got a 38 it fits me-but may not fit someone with bigger upper part. it seems to be warm jacket although i havent tried it below 7 degree... See more

Company replied

Rated 5 out of 5 stars

The item has not even been delivered yet. Update: the review option came too early, as the product wasn’t even delivered due to logistic constraints. However, after contacting the support team, t... See more

Company replied

Rated 4 out of 5 stars

Because I recieved an information on your website product fulfilled but had no information where the product is. Additional I do not like that you dont offer English on all websites. I think it should... See more

Company details

  1. Beauty & Well-being

Written by the company

Met een avontuurlijke geest en het duurzaam vervaardigen van producten van hoogwaardige kwaliteit als inspiratie, is Superdry een spannend eigentijds merk dat vintage Americana en Japans-geïnspireerde graphics combineert met Britse stijl. De produkten worden gekenmerkt door stoffen van hoge kwaliteit, authentieke vintage wassingen, unieke details, toonaangevende handgetekende graphics en op maat gemaakte pasvormen. De basis waarop Superdry is gebouwd is stijl en dit wordt uitgedragen met vijf unieke stijlkeuzes/merken: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X en Performance Sport. Het is de ambitie van Superdry om in 2030 het meest duurzame beursgenoteerde modemerk ter wereld te zijn. In 2021 heeft Superdry talloze industriële onderscheidingen gewonnen, waaronder de 'Positive Change Award' bij de Draper's Sustainable Fashion Awards.


Contact info

4.1

Great

TrustScore 4 out of 5

40K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(40,104)

861 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Fit is way too small

Fit is way too small, for the European market the measurement charts doesn't match the male body measurements.

Availability of the biggest sizes is minimal and not all styles are made in the biggest sizes.

Quality is great
Look is great
Workmanship is great

Only the fit is bad... not to forget the length is short as well:

The average height for an adult man in the Netherlands is approximately 184 cm. Although the Dutch have become slightly shorter in recent years, Dutch men are still among the tallest in the world. Here is a brief overview of the figures: Young men (19 years): Average 182.9 cm. Worldwide average: For comparison: worldwide, the average man is only 171.4 cm.

Conclusion: the fit should be wider and longer...

June 4, 2026
Superdry NL logo

Reply from Superdry NL

Beste Hans,

Bedankt voor uw feedback.

Bij Superdry willen we al onze klanten een positieve ervaring bieden, en daarom vinden we het erg te horen dat we in dit geval niet aan uw verwachtingen hebben voldaan.

Het spijt ons te horen dat de lengte van de polo niet naar wens is. Omdat wij in vele landen verkopen hebben wij een gemiddelde lengte voor al onze artikelen. Dit verschilt dus niet per land.

In dit geval zal ik deze informatie aan ons team doorgeven zodat het voor de toekomst nagekeken kan worden.

Ik zal via email ook contact met u opnemen zodat u de polo als nog retour kan sturen.

Mijn excuses voor het ongemak.

Superdry Customer Care

Rated 4 out of 5 stars
Superdry NL logo

Reply from Superdry NL

Hi Balkrishna,

Thank you for your feedback.

At Superdry, we like to give all our customers a very positive experience, which is why we are very happy that you are so satisfied with your order.

We hope you enjoy wearing the jackets.

Thank you for taking the time to write a review. We appreciate all feedback.

Should you need any assistance in the future, please feel free to contact us via live chat or our online form on weekdays between 9am and 5pm.

Superdry Customer Care

Rated 5 out of 5 stars

A nice and reliable brand!

User Friendly website, fast delivery and garments are exactly as described and pictured.
The clothings are true size fit and with good finishings.
Good value for money!

April 26, 2026
Rated 1 out of 5 stars

Description mentioned should go one…

Description mentioned should go one size bigger,but thats not the case. It was too big for me.

April 7, 2026
Superdry NL logo

Reply from Superdry NL

Hi Priya,

Thank you for your feedback.

At Superdry, we aim to provide all our customers with a positive experience, so we’re very sorry to hear that we didn’t meet your expectations in this instance.

Sizes always vary depending on the style; if it is a slim fit, we recommend going one size up if available, and if it is an oversized/relaxed fit, we recommend keeping the same size or going one size down for a slightly more fitted look. If you are unsure about the size, we have a size guide available on the website.

https://www.superdry.nl/helpcentrum/#/articles/maattabellen----6552a28d-2792-40bf-b717-0b02ee81a962

If you are still unsure about the size, you can always contact us at klantenservice@superdry.com and we will be happy to help you further.

I can see that the return has now been created.

Superdry Customer Care

Rated 5 out of 5 stars

I love Superdry

I love Superdry. Easy to order, fast delivery, fantastic products. More expensive than I'd usually pay, but worth every penny.

March 30, 2026
Superdry NL logo

Reply from Superdry NL

Dear Melanie,

Thank you for taking the time to leave us feedback.

At Superdry, we want you to have a great experience, which is why we are very pleased that everything went so smoothly.

Thank you for taking the time to write a review. We appreciate all feedback.

Should you need any assistance in the future, please feel free to contact us via live chat or our online form on weekdays between 9am and 5pm.

Superdry Customer Care

Rated 5 out of 5 stars

Quality and vibes

Love the quality of the material and the lively patterns which stand out when compared to most other brands these days.

March 16, 2026
Rated 1 out of 5 stars

Difficult return process

I have my home address selected by default every time I purchase anything from Superdry, this time, I bought an item and when I received the confirmation email the delivery address was a Superdry store, I can't come to the store, so I tried immediately to cancel the purchase, I am talking about a minute after I bought it. There was no option to cancel, no option to change the delivery address to my place, I tried like an hour, then it was finally delivered to the shop, so I contacted Superdry again to let them know that I can't pick it up, so I need a refund as the item is already at one of your stores, so it is with no. I haven't got a refund or an answer yet. Something so simple should not become so difficult for no reason. Other brands allow you to cancel a purchase if the item hasn't left the shop yet or started the process. At this time I still don't know what the situation is.

January 22, 2026
Rated 4 out of 5 stars

good service

good service, however have to pay to send item back plus additional costs after processing of item. Good quality products, i often purchase them in physical shops

January 8, 2026
Rated 1 out of 5 stars

AVOID

Tried multiple times to contact customer service for support, as the return portal did not recognize my order and thus could not return anything. Always got a semi-automated response with the same message that DID NOT WORK! No other options to contact them, chat not working, no phone number. Will never order directly from them again.

January 15, 2026
Unprompted review
Rated 4 out of 5 stars

I always liked Superdry

I always liked Superdry. Except this part: Paying for sending stuff back. But I guess that it is necessary and probably was initiated because customers misused the free service. Anyway, good quality and very trendy clothes in store. And I'm happy they survived a tough time.

November 13, 2025
Rated 4 out of 5 stars

Nice style and warm enough

Stylish, with nice fitting and warm enough jacket. Good quality of outer material, the zipper and the seams looks strong enough. Haven't tested it in rain yet to know if it has water repellent ability. If only it had an inner side pocket which is always very useful.

December 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look