Awful company, messed up my order, did nothing to correct the issue. Then made getting a refund as difficult as they possibly could. Still haven’t even yet received my refund despite ha in returned t... See more
Company replied
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See what reviewers are saying
Turns out it's fulfilled by Amazon, which they don't publicize of course, meaning my (small) order arrived in multiple shipments, with way too much packaging, including lots of plastic. Given the stor... See more
Company replied
A great discovery! I was searching for Stubbs hickory liquid smoke for my husband as supermarkets no longer seem to sell it. Amazon prices where laughable and then this little beauty popped up. Expand... See more
I have been shopping online with Superfood Market for several years now and have always been extremely happy with the service. I recently had a problem with the courier, and the SFM team went above an... See more
Company replied
Company details
- Health Food Store
- Fair Trade Organization
- Fitness and Nutrition Service
- Online Food Ordering Service
- Organic Food Store
- Supermarket
Written by the company
Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦
Contact info
Unit 3, Dalton Works, Deal Street, BD21 4LA, Keighley, West Yorkshire, United Kingdom
- 01274642111
- info@superfood-market.com
- www.superfood-market.com
3.6
Average
3K reviews
Replied to 70% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AWFUL COMPANY AVOID AT ALL COSTS
AWFUL COMPANY AVOID AT ALL COSTS
I give them NO STARS
There should be the option to give no stars as this awful company would definitely get it.
DO NOT ORDER FROM THEM.
I ordered some products.
Their chosen courier choose to dump the parcel
outside in an unsafe place on full view of those walking past.
I live opposite a tube station and a school, and you have to walk pass my house to get to both.
There was no authorisation from me for them to do so.
They should have come back the next day which was when i was expecting them, or at the very least left it inside with my neighbours who were in
The parcel was not there when i arrived home that evening.
I immediately contacted the company and told them what happened.
The company didn't even read my email properly and responded by saying 'it's showing as being delivered'
I replied and said 'As explained in my email it hasn't been delivered as i wasn't home. The courier dumped it outside and it's not there.
I then requested a refund.
They replied again ignoring what i had said in now what was two emails saying 'it's showing as being delivered and asking me to confirm my address, and check with my neighbours and other places.
I replied asking them why was they asking questions already answered in both emails.
I pointed out that the courier said he left it outside and included a picture showing it had.
I again requested a refund once again.
It was at this point they stopped replying.
I've now sent them THREE emails and have requested a refund for goods not received THREE times, but they are no longer responding and still NO REFUND.
My experience with them has been an absolute nightmare.
Customers deserve to be warned to stay away from businesses like this.
This is a warning to others to stay away from them at all costs.
April 28, 2026
Unprompted review
Reply from Superfood Market
Hello Linda,
Thank you for taking the time to share your feedback, and we are truly sorry to read about your experience.
We completely understand how upsetting and frustrating this situation must have been, particularly given the location of the delivery and the fact that the parcel was left unattended without your authorisation. We also sincerely apologise for the frustration caused by our communication, as it’s clear from your review that you felt your concerns were not being properly acknowledged, and that is never the experience we want for our customers.
Please be assured that this is not the standard of service we aim to provide, either in terms of delivery handling or customer support. We take feedback like this very seriously and will be reviewing both the courier handling and the communication around your case internally.
Our team will be reaching out to you directly and will look into this situation as a priority to help get this resolved for you as quickly as possible.
We sincerely apologise again for the inconvenience and distress caused, and thank you for bringing this matter to our attention.
Kind regards,
The SFM Team
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The food and drinks were tasty and fresh
April 24, 2026
Reply from Superfood Market
Hello Fragrance,
Thank you for your lovely feedback!
We’re really pleased to hear that you found the food and drinks tasty and fresh, that’s exactly what we aim to deliver.
We truly appreciate your support and hope to serve you again soon.
Kind regards,
The SFM Team
Good value if you buy the larger jars
Delicious, healthy and hard to find in local stores
April 24, 2026
Reply from Superfood Market
Hello Nikki,
Thank you so much for your lovely review!
We’re really pleased to hear that you’re enjoying the products and finding them both good value and hard to source elsewhere, that’s exactly what we aim to offer.
Your feedback means a lot to us, and we truly appreciate your support.
Kind regards,
The SFM Team
When I put my order in Superfood did…
When I put my order in Superfood did not ask for my address. I payed by PayPal and the order went to boots in sale. If they had asked my address I would of received my order. I did not receive it.
April 24, 2026
Reply from Superfood Market
Hello Cleo Thomas,
We are very sorry to hear about the confusion with your delivery address.
Please note that orders are delivered to the address saved on your Shopify account at the time of checkout. It’s possible that an address previously saved on your account was selected, which is why the order was not delivered as expected.
We understand how frustrating this must have been. We can see that you have already contacted us via hello@superfood-market.com, and our team is currently working on resolving this for you.
As the order has now been returned to us, we have gone ahead and processed a full refund. When you have a moment, please could you share the correct delivery address so we can update this on our system and help avoid any issues with future orders.
Thank you again for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Kind regards,
The SFM Team
An excellent service from a five-star company
I have been shopping online with Superfood Market for several years now and have always been extremely happy with the service. I recently had a problem with the courier, and the SFM team went above and beyond to resolve it. Excellent service from a five-star company.
April 17, 2026
Unprompted review
Reply from Superfood Market
Thank you so much for your continued support and for taking the time to share such a wonderful review about Superfood Market.
We’re absolutely delighted to hear that you’ve been happy with our service over the years. We are especially pleased that the team was able to step in and resolve the recent courier issue for you we always aim to go above and beyond when something doesn’t go to plan.
Your kind words truly mean a lot to us and to the whole team. We really appreciate your loyalty and look forward to serving you again soon.
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Don't order anything from these jokers
Don't order anything from these jokers. Happy to take your money, but not send you anything
April 12, 2026
Unprompted review
Reply from Superfood Market
We’re very sorry to read your review this certainly isn’t the experience we want any customer to have.
We can assure you that we would never intentionally take payment without sending an order. If your parcel hasn’t arrived, this may be due to a courier delay or an issue in transit, and we’d really like to investigate this for you straight away.
Please contact our customer support team with your order number so we can track this urgently and resolve it as quickly as possible whether that means arranging a replacement or issuing a refund where appropriate.
We’re here to help and would genuinely appreciate the opportunity to put this right.
Total Rip Off i thought i was ordering…
Total Rip Off i thought i was ordering 2 No Cases of drinks and they sent me 5 drinks for 25.00
DONT USE THEM THERE A TOTAL RIP OFF I AM SENDING IT BACK AND THEY CAN KEEP THEM FOR 5 .OO PER DRINK
April 2, 2026
Unprompted review
Reply from Superfood Market
We’re very sorry to hear that you’re disappointed with your order. We completely understand how frustrating this must feel.
After reviewing the order, the product purchased was listed as individual drinks rather than cases. However, we appreciate that this may not have been as clear as it should have been, and we sincerely apologise for any confusion caused.
We never want any customer to feel misled. If you’ve returned the items to us, please be assured that once received, we will process your refund promptly in line with our returns policy.
We also take feedback like this seriously and will review the product listing to ensure the quantity and pricing are clearly displayed to avoid any future misunderstandings.
Please feel free to contact our customer support team directly so we can assist you further we’d really like the opportunity to put this right.
Very good reliable service
Very good reliable service, very good value for money too . Packaged well and delivered on time.
March 25, 2026
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Excellent service
March 25, 2026
Excellent value good quality updates…
Excellent value good quality updates were given delivery with care
March 25, 2026
Awful company
Awful company, messed up my order, did nothing to correct the issue. Then made getting a refund as difficult as they possibly could. Still haven’t even yet received my refund despite ha in returned the product ages ago.
DO NOT BUY FROM THIS COMPANY.
February 27, 2026
Unprompted review
Reply from Superfood Market
Hello,
Thank you for your feedback. We’re sorry to hear that you feel dissatisfied with your experience.
We can confirm that the returned item arrived back with us on Wednesday, and the refund has now been processed. It may take a few working days for the funds to appear in your account, depending on your bank.
We completely understand how frustrating this experience has been and apologise for any inconvenience caused. If you have any further questions or concerns, please don’t hesitate to contact our customer service team and we will be happy to assist.
Kind regards,
The SFM Team
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Perfect for Organic Produce
I love buying ground Brazil nuts and ground almonds from here regularly. I make protein cookies with them!
February 9, 2026
Would strongly recommend you do not buy…
Would strongly recommend you do not buy from this organisation. I purchased a quantity of 4 of a product. The shipping costs were 40% of the product if I bought only 1 item so I decided to buy 4 with the same shipping cost. I paid and they accepted my order. The following day I received an email saying they had sent me a partial refund because they didn't have the stock. When the delivery arrived they had sent a product I didn't order and they still charged me for the higher priced product I paid for and the full shipping costs. Be very aware - it is clear that when they accept an order they are not checking if they have stock, they will not give you the option to cancel your order, they will ship alternative items and the shipping costs are their way of making high margin at the customers cost. Terrible experience.
February 5, 2026
Unprompted review
Reply from Superfood Market
Hello
We’re very sorry to read about your experience and the frustration this has caused. That is certainly not the service we aim to provide.
To clarify, when an item goes out of stock unexpectedly, our system may automatically issue a partial refund for the unavailable product. We do not intentionally send alternative items without reason, and we apologise if there was any confusion regarding what was dispatched in your order.
Please be assured that shipping costs are set by courier rates based on parcel size and weight, they are not used to generate additional margin. We understand how it may have appeared in this situation, and we’re sorry this wasn’t clearer at the time of ordering.
If you have received an incorrect item or believe you were charged incorrectly, please contact us directly at hello@superfood-market.com
with your order number so we can investigate and resolve this properly for you. We are more than happy to put things right.
We genuinely regret that your experience has led you to feel this way and hope you’ll allow us the opportunity to resolve it.
Kind regards,
The SFM Team
Charged £42 for 2x 70g bars of…
Charged £42 for 2x 70g bars of chocolate!
Order 20x bars and can’t get anyone to respond to me re a refund.
January 31, 2026
Unprompted review
Reply from Superfood Market
Hello
We’re very sorry to see your review and for the frustration caused.
We can see your order was refunded.
We apologise for any inconvenience caused. If there is anything further you need, please don’t hesitate to contact us directly at hello@superfood-market.com and we’ll be happy to assist.
Kind regards,
The SFM Team
where has all the food gone?
I loved this site, used it to bulk buy many foods for my pantry.
I went away for a short while and when I returned I have learned they've removed the majority of stuff I used to get, any anything else is out of stock.
Also seems to be an issue with pricing? some of the herbs I used to get, instead of a coupe of pound, are costing 16? for a small 20g box of herbs?
so confused and annoyed
January 12, 2026
Unprompted review
Reply from Superfood Market
Hello
Thank you for your review, and we’re sorry to hear about your frustration.
Following our recent relaunch, some products you previously purchased are no longer available and others may be temporarily out of stock while we rebuild our range. We completely understand how disappointing this can be.
We’re also currently working on fixing pricing issues that have arisen during this period, and we appreciate your patience while these are resolved. We hope to offer a more consistent range and pricing again very soon.
Kind Regards
The SFM Team
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Submitted an order just before…
Submitted an order just before Christmas. Arrived promptly and safely. Able to get what I needed for Christmas stockings.
December 17, 2025
Reply from Superfood Market
Hello
Thank you so much for your kind review! We’re really pleased to hear your order arrived promptly and safely, and that you were able to get everything you needed for Christmas stockings. 🎄
We really appreciate you taking the time to share your experience and hope to see you again soon.
Kind Regards
The SFM Team
Consistently cancels orders on eBay
Consistently cancels orders on eBay. Ridiculous low prices to bait buyers or outrageously high prices that no one would purchase, note their stock items never change from 20,253, most positive replies are automatically generated to swamp the genuine numerous negative comments, very peculiar business.
December 28, 2025
Unprompted review
Reply from Superfood Market
Hello
Thank you for taking the time to leave a review. We’re sorry to read that this has been your impression of our business.
We want to reassure you that we do not list items with the intention of misleading customers. Order cancellations on eBay can occur for a number of operational reasons, and we appreciate that this can be frustrating when it happens. Since our recent relaunch, we’ve experienced some teething issues and are actively working to improve our systems and processes to reduce cancellations and improve consistency.
Our pricing is set based on market conditions and stock availability, and stock figures shown on marketplace platforms can sometimes appear static due to how those platforms display inventory rather than reflecting real-time levels.
We genuinely value all feedback, both positive and negative, and our responses are written by our team to address concerns where possible. If you’d be willing to reach out to us directly, we’d welcome the opportunity to discuss your experience further and clarify any concerns.
Kind Regards
The SFM Team
Order 10 items and they cancelled all…
Order 10 items and they cancelled all ten 3 days after as said they had priced to cheap which is not my fault they were my disabled boy Xmas present and really upset him was given no response just told they put up to cheap so just cancelled no re fund no goodwill gesture nothing
December 23, 2025
Unprompted review
Reply from Superfood Market
Hello
We’re truly sorry to read this and to hear how upsetting the situation was, especially given the items were intended as a Christmas present for your son. We completely understand how disappointing that must have been.
On rare occasions, pricing errors can occur on our website. When this happens, and the price is significantly incorrect, we are unfortunately unable to honour the order and have to cancel it. We understand this is frustrating, and we’re very sorry for the distress this caused.
Please be assured that when an order is cancelled due to a pricing error, a full refund is automatically processed back to the original payment method. If you have not received your refund, please contact us directly at hello@superfood-market.com with your order number so we can urgently investigate this for you.
We sincerely apologise again for the disappointment caused and appreciate you bringing this to our attention.
Kind regards,
The SFM Team
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