Kika Usa Reviews 

509
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, like food and grooming supplies, noting their positive impact on pets. Many also highlight the fast and timely delivery, with orders frequently arriving well-packaged and undamaged. People appreciate the helpful and responsive customer service. However, some customers noted issues with order fulfillment, such as late or lost deliveries, and items arriving damaged or missing. A few also experienced delayed or unsatisfactory customer service responses regarding product concerns or unexpected charges. Occasional reports mentioned products arriving broken or with short expiration dates.

What people talk about most

Product

Customers had positive experiences with products, with many reviewers praising the high quality and... See more

Quality

Consumers find quality to be positive, with many praising the high quality and sustainability of products... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the super... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting a great ordering... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the superb, wonderful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YOUR COMPANY KIKA USA HAS BEEN AN EXCELLENT SUPPLIER FOR ME. WE HAVE BOUGHT SEVERAL TIMES WITH NO PROBLEM, WITH VERY INTERESTING PROMOTIONS AND GOOD DISCOUNT PRICES. THIS LAST TIME WE HAD AN INCONVENI... See more

Company replied

Rated 5 out of 5 stars

A huge THANK YOU for spoiling Coshita & Romeo with the sweetest gifts! From the stylish water bottle to the fresh water fountain and fun toys, every item was thoughtfully chosen and instantly lo... See more

Company replied

Rated 5 out of 5 stars

Customer service was great when I had issues getting something added at checkout with an offer to add a product. They made it right. Order was received in a timely matter.

Company replied

Rated 5 out of 5 stars

My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... See more

Company replied



Company details

  1. #23 of 66 best companies in Pet Supply Store

About Kika Usa

Written by the company

KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Shop now
Blog
Our story
Loyalty
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

509 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(509)

260 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Agents were knowledgeable and super…

Agents were knowledgeable and super nice every step of the way. The food I thinking its of good quality

May 18, 2026
Kika Usa logo

Reply from Kika Usa

Thank you for your feedback! We’re glad to hear that you liked our products.

Rated 5 out of 5 stars

Lola’s Official Product Review:

Lola’s Official Product Review:

Shampoo: imprisoning. smelled suspiciously like “self care.” zero stars.
Conditioner: just shampoo’s accomplice. absolutely not.
Bath itself: violation of civil liberties.

BUT.

That cooling towel afterward????? THAT was luxury. That was spa. That was “retired heiress being gently misted on a yacht” energy. I would like 14 more immediately.

Overall review: baths suck but I survived bravely and deserve rotisserie chicken compensation.

May 7, 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad to hear that you liked our products.

Rated 2 out of 5 stars

Will not take returns if opened

Will not take returns if opened . How do you know if it works if you don’t try it? Obviously do not stand behind your product otherwise you would give a refund as the product doesn’t work

May 23, 2026
Unprompted review
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Reply from Kika Usa

We understand your concern, however, opened products cannot be returned for hygiene and safety reasons. This is a standard policy applied to ensure product integrity for all customers.

Rated 1 out of 5 stars

Product lost upon delivery

Product lost upon delivery. Reached out to company and no response. No one returned call or voicemail. Will not recommend.

May 5, 2026
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Reply from Kika Usa

We have already responded to your inquiry and provided delivery confirmation, including photos showing that the parcel was successfully delivered.

If you are still unable to locate your package, please contact us again and we will gladly re-check everything with the courier service and assist you further.

Rated 4 out of 5 stars

Flavorful food

The food has all the nutrition our dogs need and they like it

May 4, 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad to hear that you liked our products.

Rated 5 out of 5 stars

Fast Delivery

Fast Delivery

April 29, 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad to hear that your order arrived quickly.

Rated 5 out of 5 stars

Great food

Great food . Very happy with quality and my dogs love it

May 4, 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad to hear that you liked our products.

Rated 5 out of 5 stars

The dog food is great

The dog food is great. My fur babies love their food now!

May 4, 2026
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Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

Rated 5 out of 5 stars

My dog has bad tear stains

My dog has bad tear stains, on a white dog it looks awful. I am doing all I can to avoid this . Hope your year reduction formula works.

May 1, 2026
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Reply from Kika Usa

Thank you for your feedback! We hope that our products will help your puppy overcome the tear stain problems.

Rated 5 out of 5 stars

Great product and great service

This company and its reps provide excellent customer service. My dog loves these products!

April 23, 2026
Kika Usa logo

Reply from Kika Usa

Thank you for your feedback! We’re glad that you liked our products.

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