Great and fast service and I love the amount of communication your staff provided me regarding my request or responding to my questions and concerns so expeditiously! I will definitely renew next yea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was great. Everything was done quickly and efficiently. I got my ESA & PSA documents in less than 24 hours. I'm grateful for having the documents saying my babies are my ESA's. They have... See more
Company replied
Everyone is so helpful and they respond to your concerns so quickly. I had some difficulties getting set up for my renewal, but everything was handled so beautifully. I'm very appreciative this compan... See more
Company replied
So, 10 months ago, I had to put our 18 year old family (well mainly my husbands girl) down, now, I had to put my 14 year old Charlie the Chi-pin, down! Both times I was receiving messages about them..... See more
Company replied
Company details
Written by the company
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Contact info
78 SW 7th St, 33130, Miami, United States
- 855-700-7387
- info@supportpets.com
- supportpets.com
4.6
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
one of the best experiences I've ever…
one of the best experiences I've ever had. The customer support was very helpful and the process was quick and easy.
May 6, 2026
Unprompted review
Reply from Support Pets
Thank you so much, Ryan! We’re honored to hear this was one of the best experiences you’ve had. We’re glad our support team could make the process quick and easy for you! Count on us
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Very easy renewal for our sweet Daisy
Very easy renewal for our sweet Daisy! Thank you!
-Joan
May 8, 2026
Unprompted review
Reply from Support Pets
Thank you, Joan! We’re so happy to hear Daisy’s renewal process was easy and smooth. You can always count on us
Great company to deal with very helpful…
Great company to deal with very helpful from start to finish.
May 7, 2026
Unprompted review
Reply from Support Pets
It is a pleasure to serve, Chris! Thank you so much for your trust and support
It was quick and easy
It was quick and easy. The price is affordable. I am very pleased.
May 4, 2026
Unprompted review
Reply from Support Pets
It is our pleasure to serve and provide a fast, easy and affordable service, Shelby!
Thank you so much for trusting and choosing us
Easy and fast
May 2, 2026
Unprompted review
Reply from Support Pets
It is a pleasure to serve in a hassle-free manner!
Thanks for trusting and choosing us
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I had a very frustrating experience…
I had a very frustrating experience with Support Pet. I submitted an ESA letter obtained through their service to my leasing office, expecting it to meet the basic requirements they advertise. Unfortunately, my leasing office rejected the letter with the following reason:
“The documentation provided does not demonstrate that the healthcare professional has sufficient personal knowledge of your disability‑related limitations to reliably verify a disability or a disability‑related need for an assistance animal.”
March 25, 2026
Unprompted review
Fast and easy
Fast and easy, payment options were simple and lower than other websites! Exceeded my expectations and got accepted very fast! 10/10🐶💗
April 30, 2026
Unprompted review
Reply from Support Pets
Thank you so much for your kind feedback! We’re glad to hear the process was fast and easy, and that everything exceeded your expectations. Count on us!
I love how easy it was to keep my ESA…
I love how easy it was to keep my ESA certification
May 3, 2026
Unprompted review
Reply from Support Pets
Awesome! That's our goal, Kristy. A simple, fast and hassle-free service
Thank you so much for your review and support
Run to don't walk to get your Pet's ESA!
Each year I apply for my dog's ESA certifications. Support Pets thoroughly vets me and my dog in order to qualify. Having these ESA documents is such a saving grace for traveling, apartment rents, bringing my dog along to various places. I highly recommend Support Pets!
April 20, 2026
Unprompted review
Reply from Support Pets
Thank you so much for your feedback! We’re glad to hear the process has been smooth year after year and that your ESA documentation continues to be helpful for your needs.
We truly appreciate your recommendation and your continued trust in us!
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It was easy done
April 30, 2026
Unprompted review
Reply from Support Pets
Awesome! Thank you so much for your review and feedback
We will be here to answer any questions, if necessary
Count on us
Great expectations
I can only say that my experience has always met up to my expectations. I have been dealing with this service for seven years.
April 29, 2026
Unprompted review
Reply from Support Pets
Thanks for your support for all these years, Carmen! It is always a pleasure to serve. Count on us
Reply from Support Pets
Awesome! Thanks for staying with us for one more year. We are glad that the renewal process was simple and quick, that's what we aim for.
Count on us
Quick and easy and definitely fast…
Quick and easy and definitely fast service.. Love it!!
May 2, 2026
Unprompted review
Reply from Support Pets
It is a pleasure to serve!
Enjoy the best times with your ESA
Thanks for trusting and choosing us
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Reply from Support Pets
We are glad to hear that. We aim for a hassle-free and easy process and we're glad you've enjoyed it.
Thanks for your trust and support
This was a very easy process
This was a very easy process. Thank you so much
April 27, 2026
Unprompted review
Reply from Support Pets
It is a pleasure to assist!
We are glad that you found our process hassle-free. It is our goal to make everything smooth and stress-free!
Thanks for trusting and choosing us
Reply from Support Pets
Awesome! We are glad to provide a hassle-free service!
Thank you for trusting and choosing us
The process was extremely easy and my…
The process was extremely easy and my documents were ready in less the 24 hours.
April 23, 2026
Unprompted review
Reply from Support Pets
Thank you, Ruth Ann! We’re glad to hear the process was easy and that your documents were ready so quickly. We appreciate your support!
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Quick and easy!
April 26, 2026
Unprompted review
Reply from Support Pets
That's exactly what we aim for, Zac! A hassle-free service to help those in need
Thank you so much for trusting and choosing us
Make sure to Renew
They make it quick and easy to get the process going. They are actually interested and concerned for my needs. I forgot to renew the documents and they made it happen so quick. Great job!
April 22, 2026
Unprompted review
Reply from Support Pets
Thank you for your kind words, Azael! We’re happy we could help you get everything renewed quickly and smoothly. It means a lot to know you felt supported throughout the process! Count on us
Reply from Support Pets
Awesome! We are glad to hear that.
Thank you so much for your trust and support, Yelitza!
It is a pleasure to serve
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