The worst customer service: you pay a brand just to be chasing them to tell you if your order will arrive
I placed an order for a t-shirt on September 10. As of today, October 11, I still haven’t heard anything. When I made my purchase, they told me it would take 3-5 business days, but it’s been a month and I have no idea about my t-shirt or if my order will even arrive. Ten days ago I spoke with them, and they told me—without updating it on the website—that it was a preorder and that it would be coming soon. They don’t give specifics, I don’t know anything about my order, and their customer service leaves a lot to be desired, making me lose trust in Supram as a customer.
I wouldn’t recommend this brand to anyone who values their money, their time, and a minimum level of seriousness. Because buying a t-shirt and having to chase the brand for weeks just to find out if it will ever arrive is definitely not the kind of shopping experience you expect. If what you’re looking for is uncertainty, lack of information, and promises without a set date, SUPRAM might be an interesting option. For everything else, I would think twice.