I’ve been using the ashton 'sure store' storage facility for a while now, and I couldn’t be happier with the service. The units are clean, secure, and easy to access, and the whole site always... See more
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Review summary
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Reviews shaping this summary
I have been using SureStore Ashton for sometime now and I highly recommend their services. Jessie, Rikki and Hunter are always happy to help, always give great service. The site offers everything we n... See more
We used the Surestore facility in Hamstead/Great Barr - Birmingham whilst my daughter relocated. The online team were great and provided us with recommendations based on storage requirement and timefr... See more
Company replied
Really friendly staff, good safe system to access your storage and easy to get use. Top marks to Evan’s and Martin for being really helpful showing me around the place, explaining everything even past... See more
Company details
Written by the company
SureStore self-storage offers secure and flexible storage solutions across the UK. Our facilities are equipped with state-of-the-art security systems and are accessible seven days a week.
Contact info
United Kingdom
- www.surestore.co.uk
4.7
Excellent
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Best Storage in Stoke!!
Just Wow!! I have used nearly all the storage facilities around Stoke on Trent and this has to be 110% the best.
This review is based fully on the staff Ruby and Judith who always greet you with a friendly smile and a warm friendly vibe. They are very professional and talk you through every process along the way, explaining every detail and showing every option they have available.
They are an asset to the company as I have met alot of storage staff members and these two girls are truly lovely and good at there job.
The storage is so clean, there’s always trolleys to use and the lifts always work. I go to the storage at night and I feel 100% safe unlike other companies I’ve been to. The toilets are spotless and even the floors around the foyer are clean. The app is easy to use and the invoicing is straight forward. The passageway is wider to get the trolley around and the doors are easy to open, with the lighting excellent.
I would definitely recommend it to any as the cost is better than the others I’ve used too. It’s an enjoyment to go in and out of my storage throughout the day as i use it for my business and lovely to get a friendly smile and wave from Ruby and Judith. Well done girls you are definitely staff I would want working for me if I were employing. 10 Star service and storage facility
September 11, 2026
Unprompted review
Reply from Surestore
Thank you so much for taking the time to leave such a fantastic and detailed review! 😊
We’re absolutely delighted to hear that, having used a number of storage facilities around Stoke-on-Trent, you rate your experience with us so highly.
Your lovely comments about Ruby and Judith are especially wonderful to read. We’re incredibly proud of the friendly, professional service our teams provide, and we’ll make sure your kind words are passed on to them both – we know they’ll be thrilled! 💛
It’s also great to hear that everything from the cleanliness and security of the store to our trolleys, lifts, app and wider corridors has helped make storing with us easy and convenient, particularly when using your unit regularly for your business.
Thank you again for your recommendation and for the incredible 10-star rating! ⭐ We really appreciate your support and look forward to continuing to welcome you to SureStore Stoke with a smile and a wave!
The SureStore Team
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Customer service done right
Really helpful staff - Josh (HQ) and Josh (MK branch) super helpful, answered all my questions and (basically) secured a years business! Love the MK site - clean and super modern and I love the fact its an app and not a dodgy padlock! Happy customer!
August 28, 2026
Unprompted review
Reply from Surestore
Thank you so much for the fantastic 5-star review! ⭐
We’re delighted to hear that both Josh at HQ and Josh at our Milton Keynes store were so helpful and made the whole process easy for you. We’ll be sure to pass your lovely feedback on to them both! 😊
It’s also great to hear how impressed you are with the Milton Keynes facility – we’re pretty proud of it too! From the clean, modern site to the convenience of app-controlled access (no dodgy padlocks here! 😄), we want storage to feel as simple and secure as possible.
Thank you for choosing SureStore – we’re thrilled to have you with us and really appreciate your support! 💛
We used the Surestore facility in… Hamstead, Birmingham
We used the Surestore facility in Hamstead/Great Barr - Birmingham whilst my daughter relocated. The online team were great and provided us with recommendations based on storage requirement and timeframe required. The reception team supported us with the initial walk-thru, app usage and general 24 hour queries. They kept us informed and updated when the rental was due for renewal / expiry and costs involved. The site is modern, clean and easy to access / use. Would highly recommend. Many thanks.
July 24, 2026
Unprompted review
Reply from Surestore
Thank you for taking the time to leave us such a wonderful five-star review!
We're so pleased our online team could help you find the right storage solution and that the Hamstead team made everything from your initial walkthrough to using the app as smooth and straightforward as possible. Keeping our customers informed throughout their storage journey is really important to us, so it's lovely to hear this made a difference.
Thank you for your recommendation and for choosing SureStore. We wish your daughter all the very best with her relocation, and if we can help again in the future, we'll be delighted to welcome you back.
Kind regards,
The SureStore Team
Awful experience that cost us lots of money.
After much research, I booked with SureStore to store my daughter's uni stuff, I paid a £10 deposit to secure the booking, that I was told was refundable, no further detail. On the day we needed to move her stuff in we went to the unit and I found out that the £10 was only refundable if we didn't go ahead. If we did, it was added to the price we had been quoted. So a £10 surcharge on the £45 quoted. We were taken through the automation and informed them that we would be coming up on a Sunday to clear the unit out and at no point were we told there were different levels of service that had different operating and access hours, so we arrived at around 5pm on a Sunday, having had a six hour drive from Essex, and when we tried to access the outer doors got error messages. We had no idea if the app was working or not and tried a number outside, it was an automated message that said the office hours and that they were closed. Eventually a guy who could access the roller doors let us in but we couldn't use the lift, so we came out, found an emergency number in the loading bay and they said they only handled the CVTV. We were actually stuck in the loading bay at one point as none of the automation worked. Finally we found a button for the roller doors and got out. All my daughter's stuff was in the unit, bedding and crockery, so we could not stay at her student house and had to book a hotel. When we went back in the morning we saw the same guy who sold is the contract. He had never once mentioned the hours when we said we were coming on Sunday afternoon evening, to get the stuff, but now explained that they were closed at 3. 30pm Sundays, to our sort of access. He had also failed to tell us that there were different types of access and had the audacity to ask "were you not given this" and handed us a leaflet showing the hours, which he had failed to give us 3 weeks before when we booked. I ended up having to book a hotel at a cost of £115. When I complained, they argued that there was no proof of what I claimed as nobody but us was party to the conversation. But would we really drive 5 hours knowing the unit was closed when we got there if they had bothered to tell us that the hours were literally offce hours for us. We watched other people coming and going with confusion, but could get no access even though we had told then when we were coming there. It's bizarre to have an app automated storage facility that is only open during restricted hours and it's quite unclear on the website that the opening hours of the reception are also the opening hours of the automated storage or that there are dyfferent levels of a access It was very much a case of they wanted the money even though from what we had told them about our needs, the service was not suitable, as it did not offer out of office hours. If they had told us, we would have gone elsewhere AND got our deposit back. Instead we were deceptively signed up to a service that was not suitable for is at all. If you are going to use them, don't unless you ask lots of questions and read through every bit of small print, as when you complain afterwards, all they say is sorry, nothing we can do, which is pretty useless after the event.
July 12, 2026
Unprompted review
Reply from Surestore
Hi Susan,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and that your daughter's move did not go as expected.
We understand how frustrating this must have been, particularly after such a long journey, and we're sorry for the stress this caused.
Our booking confirmation, website and welcome information include details of our standard access hours, and the reservation deposit is deducted from the first invoice when customers proceed with their booking, or refunded should the reservation be cancelled before move-in. We're sorry if any of this was unclear during your booking, as we always aim to ensure customers have all the information they need before using our facilities.
We appreciate you taking the time to raise your concerns, and we've reviewed your feedback with our team to reinforce the importance of clearly explaining access arrangements and answering any questions customers may have before they move in.
Thank you again for bringing this to our attention, and we wish both you and your daughter all the very best.
Kind regards,
SureStore
I have been using SureStore Wokingham…
I have been using SureStore Wokingham for 14 weeks to store my house belongings in preparation of moving house. I was shown around the site and every step was explained clearly by the staff.
I gave notice to remove my belongings and again every step was explained, there were no hidden costs. Helpful, friendly staff, a great experience.
I will be using SureStore again and happily recommend to anyone wanting storage.
July 6, 2026
Unprompted review
Reply from Surestore
Thank you so much for your wonderful 5-star review! 🌟
We're delighted to hear that your experience with our Wokingham team was such a positive one. It's fantastic to know that every step of your storage journey, from your initial tour through to moving out, was explained clearly and that our team could make the process straightforward and stress-free.
Providing friendly, transparent service with no surprises is exactly what we aim for, so your kind words mean a great deal to us. Thank you also for recommending SureStore Wokingham to others, it really is the highest compliment we could receive.
We wish you all the very best in your new home and look forward to welcoming you back should you ever need storage again in the future!
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Always providing great 😃 customer…
Always providing great 😃 customer service and a fab team who are always very helpful, very efficient and friendly, nothing is too much trouble for the staff working at Surestore in Lincoln always going out of their way to assist customers with a warm welcome and friendly smile! 😃
Sue Freeston ( Vivisol )
June 19, 2026
Unprompted review
Reply from Surestore
Hi Sue,
Thank you for your fantastic review and for taking the time to share your experience.
We're thrilled to hear that the team at SureStore Lincoln have provided such a welcoming and helpful service. Knowing that their friendliness, efficiency, and commitment to supporting our customers have stood out means a great deal to us.
We'll be sure to pass your lovely comments on to the team. Thank you again for your continued support, and we look forward to seeing you again soon.
Kind regards,
The SureStore Team
Very clean and tidy office spaces and…
Very clean and tidy office spaces and on site facilities. Reception staff always willing to help and efficient.
June 18, 2026
Unprompted review
Reply from Surestore
Thank you for your fantastic 5-star review!
We're pleased to hear you've been happy with both our office spaces and on-site facilities. Keeping our site clean, welcoming and well maintained is a priority for us, so it's great to know this has been reflected in your experience.
It's also wonderful to hear such positive feedback about our reception team. They'll be thrilled to know their helpful and efficient service has been recognised.
Thank you again for your kind comments and for choosing SureStore.
Best wishes,
The SureStore Team
The staff are very helpful and always…
The staff are very helpful and always there when they are needed
Always Keep the building clean and tidy
June 18, 2026
Unprompted review
Reply from Surestore
Thank you for your 5-star review!
We're delighted to hear that you've found our team helpful and available whenever needed. Providing excellent customer service and maintaining a clean, tidy facility are both things we take great pride in, so it's wonderful to know this has made a positive impression.
Thank you for choosing SureStore, and for taking the time to share your feedback. We really appreciate your support.
Best wishes,
The SureStore Team
Really friendly team and good service
Really friendly team and good service
June 15, 2026
Unprompted review
Reply from Surestore
Thank you for the 5 stars Ellie!
We're thrilled the team took such great care of you. Please pop back if there is anything else we can assist with!
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Stress Free Storage Experience!!
I arrived at SureStore feeling anxious and stressed because I’d never used a storage unit before and wasn’t sure how it all worked. As soon as I walked through the doors, I was greeted by Gracie at reception, and my nerves quickly disappeared.
Gracie was incredibly helpful, explaining everything clearly and simply. She took the time to show me around the different unit sizes and answered all my questions, making the whole process easy and stress-free.
Thank you so much, Gracie, for making what I thought would be a daunting experience so straightforward. I would highly recommend SureStore Chester to anyone looking for storage. 😊
June 11, 2026
Unprompted review
Reply from Surestore
Thank you so much for your wonderful review!
We're delighted to hear that Gracie was able to put you at ease and make your first storage experience a positive one. We understand that using self storage for the first time can feel a little daunting, so it's fantastic to know that Gracie took the time to explain everything clearly, answer your questions, and help you find the right unit for your needs.
Providing a friendly, helpful service is something we always strive for and we're thrilled that your experience at SureStore Chester was stress-free from start to finish.
Thank you for choosing SureStore and for your recommendation. We really appreciate your kind words and look forward to continuing to support you with your storage needs.
Best wishes,
The SureStore Team 😄
Southport sure store
Bethany was absolutely incredible! She was so lovely and welcoming and listened to me and my dad and was able to the best she could. She showed us around 3 different size units as we weren't sure on what size to go for, she explained everything to us in detail and always answered any questions we had. Bethany also did a really good deal on the unit which was perfect as we didn't want to spend too much on it. As we went over the contract part she re read evething out again in detail and asked if we had any questions. Couldn't have been more helpful.
June 4, 2026
Unprompted review
Reply from Surestore
Thank you so much for taking the time to leave such a wonderful review! 😊
We're delighted to hear that Bethany made such a positive impression and helped make your storage journey as smooth and stress-free as possible. Choosing the right unit can sometimes feel a bit like Goldilocks trying to find the "just right" option, so we're pleased she was able to show you a range of units and help you find the perfect fit for your needs and budget!
Providing clear information, answering questions, and ensuring our customers feel comfortable every step of the way is exactly the experience we strive to deliver, so it's fantastic to hear that you and your dad felt supported throughout the process.
We'll be sure to pass your kind words on to Bethany – they'll absolutely make her day!
Thank you for choosing us, and we look forward to continuing to support you throughout your stay with us.
Best wishes,
The SureStore Team
Lee really helped with all our needs at…
Lee really helped with all our needs at the Bury site. Brilliant customer service and a good laugh too
May 20, 2026
Unprompted review
Reply from Surestore
Thank you so much for your lovely review! 😄
We’re delighted to hear Lee was able to help with all your storage needs and that he made the experience enjoyable along the way too! We’ll be sure to pass your kind comments on to him 🌟
Providing brilliant customer service with a friendly and welcoming approach is something we’re really proud of at SureStore, so it’s fantastic to hear this reflected in your experience.
Thanks again for your support! 📦
Good facilities, but disappointing refund process
I have previously always spoken highly of SureStore Burton. I have used them on and off for around 3 years with different businesses and always found the staff friendly, helpful, and the facilities a great place to run a business from or store items.
However, I recently decided to leave SureStore after finding another local storage provider that SureStore was unable to match on price. I gave the required 28 days’ notice as requested. There was only a 5-day overlap before I vacated the unit, and I asked if I could simply pay for those 5 days. I was told I had to pay the full 28 days upfront (£696) and would then receive a refund for the remaining 21 days once I returned the keys.
I returned the keys on day 5 and asked staff how much the refund would be, but nobody could tell me as apparently only the manager could calculate it — despite it being very basic maths. I was then told the refund would be sent via BACS because they did not have my card details on file, and that it would take 7–10 days. I provided my bank details and waited.
After 7 days, I chased the refund and staff still could not tell me when it would be processed. I was advised to contact the cluster manager, Jess. Unfortunately, her attitude was not what I would expect from a manager. When I asked why the refund was taking so long and why it could not simply be refunded back to the card I had paid with, I was met with responses such as “I don’t know, I wasn’t here” and told that “7–10 days is standard” because both banks have to “check and verify” the refund, which is simply inaccurate. Overall, the attitude and lack of care shown was very disappointing.
I then received another call from a member of staff asking for my bank details again, despite already providing them previously. Still, no refund was made.
In the end, I had to escalate the matter as a formal complaint to senior management, where I spoke to Kris, who was exceptionally helpful. Following this, I finally received my refund — 19 days later.
Unfortunately, because of this experience, I will not return to SureStore and would not recommend them to others. This is not because of the facilities themselves, but purely because of how poorly this refund situation was handled and the dismissive, blasé attitude shown throughout. To some people, £546 may not seem like a lot of money, but to me it was significant, and waiting 19 days for money that should have been refunded promptly caused major financial stress.
May 1, 2026
Unprompted review
Reply from Surestore
Hi Aaron,
Thank you for taking the time to leave such detailed feedback and for being a loyal customer with us over the past several years. We’re really sorry to hear that your final experience with SureStore Burton did not reflect the level of service and communication you had previously received from the team.
We fully appreciate your frustration regarding the delays and lack of clarity surrounding your refund, particularly given the financial stress and inconvenience this caused you. While we’re pleased that the matter was ultimately resolved, we recognise that the overall experience left you feeling disappointed and let down, which is never the impression we want to leave with any customer - especially someone who has supported us across multiple businesses and units over such a long period of time.
Your feedback has been taken seriously, and we are already reviewing our internal processes with the team to ensure greater communication, consistency and clarity in situations such as this moving forward.
Thank you again for your valued custom over the years and for bringing this to our attention. We genuinely wish you and your businesses all the very best for the future.
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Lovely friendly staff
Lovely friendly staff, Rina was wonderful. Amazing prices too
May 16, 2026
Unprompted review
Reply from Surestore
Thank you for your lovely review! 😄
We’re so pleased to hear you had a great experience with the team, and that Rina made such a positive impression — we’ll be sure to pass your kind comments on to her! 🌟
It’s also fantastic to know you were happy with our pricing too.
Thank you again for choosing SureStore 📦
Excellent customer service- staff…
Excellent customer service- staff friendly helpful and knowledgeable. Feels secure and safe with our treasured items. Thank you!
April 8, 2026
Unprompted review
Reply from Surestore
Thank you so much for your wonderful 5-star review! 😄
We’re delighted to hear you found the team friendly, helpful, and knowledgeable, and that you feel your treasured items are safe and secure with us 📦✨
Providing excellent customer service alongside a secure and welcoming environment is something we’re incredibly passionate about, so your kind feedback means a great deal to us.
Thank you again for choosing SureStore 🌟
Sure Store Bury
Sure Store Bury, amazing team, Kris and Lee have been nothing but helpful, brilliant facilities to match a great team on site.
April 6, 2026
Unprompted review
Reply from Surestore
Thank you so much for your fantastic review! 😄
We’re thrilled to hear you’ve had such a positive experience with our Bury store. Kris and Lee will be so pleased to hear your kind comments — we’ll be sure to pass them on! 🌟
It’s wonderful to know the team and facilities both made such a great impression, as we always strive to provide a welcoming, helpful, and high-quality experience for all our customers.
Thank you again for choosing SureStore 😁
Reply from Surestore
Thank you for your lovely review! 😄
We’re so pleased to hear you received excellent service from the team. Your kind words really mean a lot to us! 🌟
Thank you for choosing SureStore 📦
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Keith was most helpful
Keith was most helpful , giving advice and guidance on all storage aspects
March 11, 2026
Unprompted review
Reply from Surestore
Thank you for your lovely review! 😄
We’re delighted to hear Keith was able to provide helpful advice and guidance throughout your storage journey. We’ll be sure to pass your kind comments on to him! 🌟
Thanks again for choosing SureStore 📦
Great customer service from the staff
Great customer service from the staff. Helpful and friendly. Great price for size of storage. App good to use too
February 26, 2026
Unprompted review
Reply from Surestore
Thank you for your fantastic review!
We’re so pleased to hear you found our team helpful and friendly, and that you were happy with both the storage value and the app experience too! 📦📱
At SureStore, we always aim to make storage as simple and convenient as possible, so it’s wonderful to know this reflected in your experience.
Thank you again for your support and recommendation! 🌟
Gloucester Surestore highly recommended
Used the Gloucester Surestore and can highly recommend. Apart from the great facilities, very modern and clean, it was the personal service from Imad that was so appreciated as nothing was too much trouble. Thank-you 🙂
February 2, 2026
Unprompted review
Reply from Surestore
Thank you so much for your lovely review!
We’re delighted to hear you had such a positive experience with our Gloucester store and that the facilities and service stood out to you. We’ll be sure to pass your kind comments on to Imad — he’ll be thrilled to hear them! 🌟
Providing a welcoming and helpful experience is something we’re really passionate about, so it’s wonderful to know this came across during your time with us.
Thank you again for choosing SureStore and for taking the time to share your experience 🙂📦
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