Appalling non-communication
Ss a follow-up to my damaged persiana……it’s now been a week since I sent them a video of what happened - they told me they gad to have this before they could send a replacement persiana. Despite several emails asking when the new persiana would be delivered, I have had NO RESPONSE WHATSIEVER! I have now told them that if they are nit sending the replacement, they can come and dismantle the whole pergola, take it back and issue me with a full refund. Now I will be going to the Officina de Consumadores to lodge a formal complaint.








