Swift Storage Reviews 

542
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the facilities for being secure, clean, and modern, making their storage experience convenient and easy to navigate. The service is frequently highlighted as amazing, efficient, and stress-free, with many appreciating the seamless setup and access processes. Reviewers also commend the staff and customer service for their helpfulness, understanding, and prompt responses, providing excellent support. However, some customers also noted concerns regarding pricing, mentioning multiple increases within a year and that long-term customers might pay more than new ones. A few other people also felt that the app could be slightly annoying to use at times, and some units lacked power sockets or had issues with door clips.

What people talk about most

Facilities

People report positive experiences with facilities, consistently praising them as modern, clean, and secure... See more

User experience

Users describe positive interactions with user experience, highlighting the overall ease and seamlessness of... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and amazing from start to... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and professionalism.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic experience! Returned my call promptly, researched to find the most suitable solution and best deal. Walked me through the online booking process… then waited on the phone to ensure I... See more

Company replied

Rated 5 out of 5 stars

Great storage facility easy access to the facility and storage unit just by using the app and once finished using the storage unit moving out is a breeze simple clean the unit take a pic to show that... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend this storage facility highly enough, the easiest from start to finish, good sizes, secure and easily accessible every time I was there. Had my storage unit 18 months and never had... See more

Company replied

Rated 5 out of 5 stars

From the first emails to Swift Storage communication was clear and helpful. We utilised the storage for 2 months during the house move and access was simple and easy to use all off a phone app. The... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Boat Storage Facility
  4. Records Storage Facility
  5. RV Storage Facility
  6. Storage Facility

About Swift Storage

Written by the company

At Swift Storage, we're dedicated to providing hassle-free storage solutions with a digital-first approach. With our easy-to-use online booking system and user-friendly app, customers can quickly reserve and access storage units from the convenience of their devices.

Our facilities are known for their cleanliness, security, and accessibility, ensuring that customers have a positive experience every time they visit.

We prioritise customer satisfaction and aim to exceed expectations with our exceptional service and support. Whether you're storing personal belongings or business inventory, Swift Storage offers peace of mind and convenience at every step of the process.

Join our community of satisfied customers and experience the Swift Storage difference today!

🚀 Swift Storage – Fast, Secure & Hassle-Free Self Storage

Written by the company

Your space, your way – instant online booking and app access.
Manage your storage entirely online with a seamless digital experience. No paperwork, no waiting – just easy, instant access when you need it.
🔐 Safe & Secure Storage You Can Trust
State-of-the-art security to keep your belongings protected. Our facilities feature 24/7 CCTV surveillance, PIN-coded entry, and AI-powered monitoring at select locations for total peace of mind.
📱 Digital-First Convenience
Self-storage, simplified – no office visits required. From booking to move-in, everything is done online. Use our secure app to access your unit anytime, anywhere.
📅 Flexible, No Lock-in Contracts
Month-to-month rentals with no hidden fees. We keep it simple with straightforward pricing, no lock-in commitments, and complete control over your storage period.
📍 Convenient Locations Across Queensland
Find the perfect storage solution near you. With multiple facilities across Queensland, we offer a range of unit sizes to fit your needs – whether you’re storing a few items or a full household.
🛠 Exceptional Customer Support
Our friendly team is here to help when you need it. Got a question? Our expert team is always ready to assist with clear, helpful support.
💰 Honest Pricing, No Gimmicks
Competitive rates with no unnecessary upsells. We offer fair, transparent pricing with no surprises – just great value storage.
🌟 Trusted by Thousands
Real people, real experiences – see what our customers say! Join the many happy customers who trust Swift Storage for secure and hassle-free self-storage.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

542 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(542)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome facilities

Awesome facilities, highly recommend.

We used swift to store all our belongings in between the selling and buying of our new home.
The process was seamless and easy all thru the app.
When wanting to speak to someone prior to booking their service was excellent.
Highly recommend and would absolutely use again and again.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

I used swift storage at Gympie for a…

I used swift storage at Gympie for a small period and start to finish amazing! Customer service including a home calls was excellent. Highly recommend and it was a smooth process to access the storage unit and close my account.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable Storage Solution!

We had an excellent experience with Swift Storage. Throughout the entire time we used their facilities, we found them to be clean, secure, reliable, and very easy to access whenever we needed.

The staff were always friendly, professional, and willing to help with any questions we had, making the whole process stress-free. One of the standout features was how affordable the storage options were compared to other providers, without compromising on quality or service.

We would highly recommend Swift Storage to anyone looking for a safe, convenient, and cost-effective storage solution. Thank you to the team for providing such a positive experience.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great storage facility

We are very happy with our experience with this storage place in Redland Bay East, on the Business Park. We had a reduced rate/special for the month we stored our belongings there. The booking was easy, and any queries we had, it was answered promptly.
The unit was clean and a good size, and to access the unit was easy and secure. The use of the app is fantastic. We would definitely use this place in the future if we need storage.

April 25, 2026
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you so much for the wonderful feedback! We're really pleased your experience at Redland Bay East was a positive one from start to finish. It's great to hear the booking process was smooth, your queries were handled quickly, and that you found the unit clean, secure, and easy to access. We're big fans of the app too! We'd love to welcome you back whenever you need storage again — thanks for choosing Swift Storage.

Rated 5 out of 5 stars

Very good and easy to get into your…

Very good and easy to get into your storage lots of room well look after camars all round witch maks it very safe

December 12, 2025
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you for the great review! We're glad to hear access has been easy and that you feel safe knowing the cameras have you covered. We take security seriously across all our facilities, so it's wonderful to hear it's making a difference. We look forward to continuing to look after you!

Rated 5 out of 5 stars

Very modern,easy to use

Very modern,easy to use, no messy locks and keys, very happy

April 15, 2026
Swift Storage logo

Reply from Swift Storage

Thank you for the great feedback! We're really glad you're enjoying the modern, keyless experience — it's one of our favourite features too. Happy to have you with us!

Rated 5 out of 5 stars

Swift storage Redland Bay west

easy setup process using the App, easy access for all vehicles, support was prompt and friendly overall a great experience renting a shed short term.

April 30, 2026
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you for the wonderful feedback! We're glad the app made setup a breeze and that access worked well for you at our Redland Bay East facility. It's great to hear our team were prompt and friendly when you needed support. We hope the short-term rental ticked all the boxes and we'd love to have you back whenever you need storage again!

Rated 1 out of 5 stars

Rude

The girl that manages this place is so rude, I would never go back there again.

July 13, 2025
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you for your feedback. We're sorry to hear you had a negative experience. We do want to make sure we address this properly — as our facilities are unstaffed with our team supporting customers remotely, we want to ensure this review has been left for the right business. If you could reach out to us directly, we'd be happy to look into this further and make sure your concerns are heard.

Rated 4 out of 5 stars

The facility is based in a great…

The facility is based in a great location, has great easy to manoeuvre vehicles, trailers, and everything else you need for storage..

The facility is well protected with great servelance, with easy access..

The storage sizes are very well spaced, very clean, and good height and width..

April 17, 2026
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you for the fantastic review! We're so pleased to hear our Bundaberg facility ticked all the boxes — from the location and easy access through to the size, cleanliness and security of the units. We'll pass your kind words on to the team. We look forward to continuing to look after you!

Rated 5 out of 5 stars

Great facility breeze to enter and…

Great facility breeze to enter and exit,prompt service from staff return your calls straight away,easy to hire extra sheds when needed if available in the complex and very accommodating to allow you to get one in the location near existing sheds you may already have on hire.

April 14, 2026
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you for the wonderful feedback! We're really glad to hear access at our Hervey Bay facility has been a breeze and that our team have been prompt and responsive when you've needed them. It's also great to know the flexibility around hiring additional units nearby has worked well for you — we always try to make that as easy as possible. We look forward to continuing to look after you!

Rated 5 out of 5 stars

Great storage facility

Easy online booking with good storage options and pricing. The facility was perfect for our needs with hassle free access using the app.
Overall a great service experience. Thank you!

April 13, 2026
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you so much for the lovely feedback! We're really glad the booking process was smooth and that the app made access easy for you. It's great to know the facility ticked all the boxes — we'll pass your kind words on to the team. We look forward to continuing to look after you! 😊

Rated 5 out of 5 stars

easy to set up

easy to set up, secure and very accommodating on moving out if a few days' notice is given

April 10, 2026
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you for the great feedback! We're pleased the setup was easy and that you felt secure with us. We always aim to be as flexible as possible when life changes, so it's wonderful to hear the move-out process worked well for you. Wishing you all the best, and hope to see you again if you ever need storage in the future!

Rated 5 out of 5 stars

The new storage facility at Gympie

The new storage facility at Gympie was great for my needs, great location, easy access, clean and choice of sizes.
The team were very friendly and helpful. When I need more storage, I would go there first.

April 9, 2026
Unprompted review
Swift Storage logo

Reply from Swift Storage

Thank you so much for the wonderful review! We're thrilled the Gympie facility ticked all the boxes — location, access, cleanliness and size options. It's especially lovely to hear the team made a great impression too. We'll be sure to pass your kind words on to them! We'd love to have you back whenever you need storage again. 😊

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