Swipngo Reviews 

Wrong car (from EV to gas, even though my choice was due to the price of gas) unreachable, and cannot add the car to the oresund bridge subscription, this rental costed me twice as much as it should have

SwipNGo tried to, fraudulently, to charge us 1000€ for damages that had never occoured.

We disputed this with the bank and got every dime back. TAKE picture. TAKE videoes. These are crooks.

I would strongly advise others to think twice before booking with SwipNgo.

After returning our rental car in Copenhagen, SwipNgo demanded €200 for an alleged dent on the front door, plus an additional €50 administration fee. We immediately disputed the claim and requested clear evidence that the damage had occurred during our rental period.

The evidence eventually provided was deeply unsatisfactory. The two return photographs showing the affected side of the vehicle clearly showed no visible dent or damage. Furthermore, the vehicle-condition section of their own report had not been completed, and the alleged damage was reportedly recorded several hours after we returned the car. Despite these significant gaps in the evidence, we were initially given a short payment deadline, which felt like unnecessary pressure rather than a fair handling of a disputed claim.

After repeated emails and considerable time and effort, a representative finally apologised and confirmed in writing that SwipNgo had decided to remove the damage charges and that the refund would be processed before the end of the week.

However, despite this explicit written promise, no refund has been made so far. To make matters worse, the full security deposit was subsequently charged to my credit card, despite the assurances we had received. I am now having to pursue the matter further and consider disputing the charge with my card provider.

The way this entire situation has been handled is unacceptable. The lack of transparency, the inadequate evidence supporting the damage claim, the pressure to pay, and the failure to follow through on the promised refund have seriously undermined my confidence in this company.

A rental company should provide convincing evidence before demanding money from customers, handle disputes fairly, and honour its written commitments. My experience with SwipNgo has fallen far short of these basic expectations.

The apology and promise to remove the charges mean very little while the promised refund remains outstanding. This experience has cost me considerable time and caused unnecessary frustration, while leaving me uncertain about when—or whether—the money will be returned.

I would not use SwipNgo again and cannot recommend it to others. Based on my experience, I would advise anyone considering booking with this company to think carefully and document everything.

Charged EUR 400 for two paint marks of 2-3mm on the car I rented for a month. These are barely visible stone chips, not damage - but Swipngo charged EUR 200 each without any real explanation. On top of that, the car I received already had a 30cm crack in the windshield and smelled of smoke at pick-up, both confirmed by Swipngo themselves. The windshield crack was serious enough that I got stopped by the police in Sweden during my rental and the car was judged not roadworthy because of it. I filed a formal complaint with clear documentation and legal reasoning, and it took weeks and multiple follow-ups to get any response at all - and even then, only part of the disputed amount was addressed. Be very careful with the damage assessment process if you rent here.

I would never use again. Copenhagen airport branch. Car returned as per app suggests with photos and no damage.
Suddenly a bill for €250 of damage, once checked they have taken 22 hours to take photos themselves after rental agreement finished and the car had moved from where i returned it to. In there words, this case is now closed. Leaving me feeling conned. Never again.

We had a very positive experience with SwipNgo. The rental process was easy and convenient, the car was great, and communication was excellent. The team was very helpful and responsive, both before and after the rental. Even when we had a small issue after returning the car, the team responded quickly, was very helpful, and handled the situation in a fair and really customer-friendly way. We felt very well taken care of and would definitely rent with SwipNgo again. Highly recommended!

Wir hatten eine sehr positive Erfahrung mit SwipNgo. Der gesamte Mietprozess war einfach und unkompliziert, das Auto war super und die Kommunikation ausgezeichnet. Das Team war sowohl vor als auch nach der Anmietung sehr hilfsbereit und jederzeit gut erreichbar. Auch als nach der Rückgabe ein kleines Problem auftrat, reagierte das Team schnell, war sehr hilfsbereit und löste die Situation auf eine faire und wirklich kundenfreundliche Weise. Wir haben uns sehr gut betreut gefühlt und würden jederzeit wieder bei SwipNgo mieten. Klare Empfehlung!

Honestly, the car I rented wasn't in optimal conditions and it was delivered a bit later than arranged, but they compensated the situation paying the drive-through of Storebælts Broen to cross over the bridge back from Jylland. Another positive aspect is that I left my sunglasses inside the car when returning it and at first they couldn't find them but after a second check up, they did and one of the people working there, Sebastian, called me to make sure I got them back (I was already back home) and this says a lot about him.

In Copenhagen airport they sent me photo od windshield crack, which I didn't noticed and probably was photo of some different car and charged me 700 EUR for car damage. But than another invoice landed for another 650 EUR damage without photo, just description - front. Absolute scam, will sue them if necessary.

Beware of a scam!
I returned my vehicle properly and without any accidents!
I asked an on-site employee to inspect the vehicle with me and received confirmation that it was in perfect, undamaged condition!
Five hours later, the company sent me photos of a damaged vehicle bearing my license plate.
The plates had obviously been swapped—all their cars are the same make and color!
At the same time, my credit card was charged €350!
All my attempts to contest this were in vain!
They insist that I have to pay for the damage!
Please stay away from this car rental agency!
I have never experienced anything like this!!!!

I think the technology and the process for administering my car rentals at Copenhagen Airport was absolutely superb. This is definitely the way things will evolve in the future. People changing their habits does take time, but this Car Hire experience will definitely catch on. Downloading the App and its ‘step by step’ instructions took away any need to have ‘face to face’ human interaction. I used the phone support which was a great experience and I am completely converted and if Swipngo expands, I will definitely use it. It should ‘roll out’ beyond Copenhagen and personally, I do hope so. It’s a 10 out of 10 experience for me.

Our first experience using SwipnGo was very positive. I had some questions ahead of the booking and their team was always very responsive. The car was very easy to get to- no waiting for the bus. Just walking out and get your car. The car we ready and clean. Easy to use the service and the team was quick to help when I needed them.

We travel to Denmark many times per year for family and always use the traditional car hire companies. Often met with mysterious charges, phantom damages or given cars that smell of smoke.

We will use them in the future for travel. Highly recommend.

I had a great experience renting with SwipNgo. I travel to Copenhagen often, and before this, renting a car usually meant taking a shuttle bus from the airport, which was quite inconvenient. SwipNgo is located in the CPH Airport metro station, which makes everything much easier.

The rental process was modern and smooth, with a convenient self-service pickup. Contacting customer service was easy, and the car was in great condition. I’ve rented twice already, both times with very pleasant experiences. I can strongly recommend their service and will definitely continue using it.