Sylviar Reviews 

Reply from Sylviar

6 days ago

We're very sorry to hear about this. Please email us at support@sylviar.com with your order details and photos of the product. We'll respond within 24 hours with a satisfactory solution. Thank you for giving us the chance to make this right. — Sylviar Support

Reply from Sylviar

6 days ago

Dear Customer,

We are very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. We take your concerns seriously and want to make this right.

Please contact us directly at support@sylviar.com with the details of your order, including the issue you experienced and photos of the products as evidence. Our team will review your case and respond within 24 hours with a satisfactory solution.

We appreciate the opportunity to resolve this for you.

Sincerely,
Sylviar Customer Support

Reply from Sylviar

6 days ago

Thank you so much for your kind words! We're delighted you love our selection and new Fall colors. Your trust means everything to us — we'll continue providing high-quality products and excellent service. Thank you again! — Sylviar Support

Reply from Sylviar

6 days ago

Dear Customer,

We're very sorry to hear about your experience. We'd like to make this right.

Please email us at support@sylviar.com with your order number and the issue you had. We'll respond within 24 hours with a satisfactory solution.

Thank you for giving us the chance to resolve this.

Sincerely,
Sylviar Customer Support

Reply from Sylviar

Sep 1, 2026

Thank you for your honest feedback. We value every customer's opinion and sincerely apologize that your experience fell short of expectations.

We offer our sincere apologies for any delay or inconvenience caused regarding your return request. This does not reflect the level of service we strive to provide, and we fully understand your frustration.

We would like to resolve this matter to your satisfaction. Please email us directly at support@sylviar.com, including your order number and photos demonstrating the issues with the size or fit. Our team will prioritize your case and work with you to find a fair solution.

Please reach out to us at support@sylviar.com—we are here to listen and happy to assist you.

Best regards,
The Sylviar Team

Reply from Sylviar

Aug 19, 2026

We sincerely apologize that our product did not meet your expectations. We value every customer's feedback and will continuously improve our products and services.
All our product images are taken of the actual items. However, we understand that lighting and screen display settings can sometimes affect the presentation of colors and patterns. If you believe the item you received does not match the image shown on our website, please take a photo of the item under natural light and send it to our customer service. They will provide you with a satisfactory solution. Furthermore, we provide detailed size charts and measurement guides on each product page to help customers choose the most suitable size. We also check the items multiple times before shipping and have models with similar body types try them on to ensure accuracy.
Regarding your question about returns and refunds, our return policy is clearly listed on the website. We offer various return options and partial refunds. We always recommend that customers carefully read these terms before purchasing.
Thank you for your feedback, and we wish you all the best.

Reply from Sylviar

Aug 19, 2026

Thank you for your honest feedback. We sincerely apologize that our product did not meet your expectations.
Regarding your comment, we would like to clarify that all our product images are taken of the actual items. We understand that different monitor settings and lighting may affect your perception of color and texture. If you believe that the product you received is inconsistent with the image shown on the website, we suggest you take a picture of the product under natural light and send it to our customer service. They will provide you with a satisfactory solution. Furthermore, we clearly provide size information on each product page to help customers choose the most suitable size. There are three quality checks and one fitting with a live model before shipment, so sizing issues are rare. If the clothing you receive is the wrong size, we offer a return and compensation plan. Please see our website for details.

Reply from Sylviar

Aug 19, 2026

We are deeply sorry that our product did not meet your expectations. We value every piece of feedback and would like to clarify a few points here.
Our product images are all taken of the actual items, and the models are all real people. However, we understand that lighting and screen displays can affect the presentation of colors and textures. We always recommend that customers carefully read the product description and size chart before purchasing.
Regarding returns, our policy is clearly stated on our website. For returns not due to quality issues, the customer is responsible for return shipping costs. We will strive to make the return process as simple as possible in the future.
We are confident in the quality of our products and deeply regret that we have not been able to satisfy you.

Reply from Sylviar

Updated Aug 13, 2026

Dear Customer:

We apologize for your concern. We would like to clarify that our return and cancellation policy is clearly posted on our website, and all customers can view it before placing an order.

Your first dress has been delivered, and our policy applies to all completed orders. Regarding the second dress—when we received your cancellation request, the order had already entered the shipping process, so we shipped it as planned. These timelines are also stated in our policy.

We take our policy very seriously and consistently enforce it for all customers. We recommend that all customers carefully read the terms and conditions before purchasing.

Sincerely,

Customer Service Team

Reply from Sylviar

Aug 10, 2026

First of all, please accept our sincerest apologies. Your shopping experience with Sylviar fell far short of your expectations. We truly appreciate you taking the time to write such detailed feedback, as it allows us to hear your voice directly.

Regarding the issues you mentioned – product quality not matching the photos, poor fabric texture, and slow customer service responses – we take these very seriously. To better understand the situation and resolve it for you as quickly as possible, we kindly ask you to send relevant photo evidence (such as photos of the actual item, packaging, etc.) to our customer service email: support@sylviar.com. Once we receive your email, we will verify the matter promptly and provide you with a satisfactory solution.

We sincerely hope to communicate with you directly and find a fairer, more reasonable resolution to make up for this unpleasant experience. Your feedback is extremely valuable to us and will help us continuously improve our products and service quality.

We look forward to hearing from you – we will make sure to handle this properly.

Reply from Sylviar

Jul 22, 2026

Hello, I have received your feedback. Could you please provide me with your order number? I will verify your order details and provide a satisfactory solution. I will carefully check whether the color and size of the item you received match what we sent. Please contact us at support@sylviar.com with your order number and attach photos proving the color, size, or quality discrepancy. After verification, I will resolve the issue for you as soon as possible. I look forward to your email.