Takoon Reviews 

I ordered a pump scoot in the latest version but received the old version of handlebar and base plate attachment. Talking to the Customer service I discovered that they completely reframe from correcting their mistake. I did not even ask to replace the handlebar but only that they send me a Version 2 attachment.
So they charge you for the latest version, which is remarked in the order but send you an outdated version.
Then they reframe from correcting their mistake.

Poor customer service

De très bon produits au juste prix. 3 a 4 jours pour une livraison de l'autre côté de l'atlantique.
Je recommande

Can't fault them. Ordered from them twice and they've delivered both times! Products are unreal! Recently put an order in and I injured myself in the mean time and they let me cancel the order no problems and where extremely friendly.

Cracked after only three hours of normal use

I purchased the Takoon 100L Hollow as my dream board and expected high quality from a product costing €1,699. Unfortunately, the board arrived without the valve plug, although customer support responded quickly and arranged to send a replacement.

The much bigger issue occurred during only my second session, after approximately three hours of total use. A crack appeared after pumping the board to foil. I didn't fall onto it or impact the board with wing or a knee, and the board had been used normally. In my opinion, a board in this price range should not damage or crack so easily, which makes me concerned that there may be a manufacturing or structural defect.

I sent photos, a video of conditions and the serial number for a warranty claim. After several follow-up messages and days without an update, Takoon replied that this type of crack could not result from normal pumping or regular use. I strongly disagree based on what happened.

The board as such performed well, but my experience with its durability and the handling of the warranty claim has been very disappointing. So others out there please keep this in mind, when considering to buy this board from Takoon.

This shop is a scam!! Dont buy anithing from Takoon. No Support, no pumpfoil, no shipping Information, no money back !!!

Ordered 3 days ago, all items were on stock during that time. Nothing shipped yet, not a single response from support to the emails.
Horrible customer support, horrible delivery times, if it would be possible I will cancel the order und buy from somewhere else but there is no way to reach a single person from takoon.

Aware of this when ordering! Read the other reviews here, lots of people experience this delays. Next I will complain to PayPal, you cannot sell as on stock if it is not!!!

I was very disappointed with Takoon's customer support.

I contacted support because I wanted to know whether my order had already been shipped and which delivery address would be used. I was considering changing the shipping address if the parcel had not yet left the warehouse. They told it's possible and that my order will be shipped within 1-2 days and next day that they will work hard to ship it the same day...

Next, I was told that my order was already on its way and would arrive within the next few days. Later, I was told that I would receive the tracking number once the parcel had been shipped. Finally, support admitted that the parcel had not yet been handed over to the carrier after all.

Because of these contradictory replies, I lost valuable time. When I eventually asked to change the delivery address, I was told it was no longer possible because the order was already being prepared.

Despite asking several times, support never confirmed which delivery address was actually saved for my order.

The responses felt generic and often did not answer my questions directly. For an order worth several hundred euros, I expected clear and accurate communication. I am sure they use a Chatbot and even though I wrote that I want to a real human it was still generic reply.

I hope to receive my order soon and will write a seperate review for part two.

Delay afther delay in orders, in chat they tell me next wheek. but thats 5 wheeks in a row now

I've had a great experience with Takoon and can highly recommend them.

The products offer outstanding value for money, and the customer service is always fast, friendly, and helpful.

What impressed me the most was my latest interaction with their support team. I asked whether I should buy a larger pump foil front wing based on my size and current skill level. They could easily have recommended a bigger wing and made another sale. Instead, they gave me an honest and fair answer, explaining that my current setup is the right one and that I simply need to keep practicing, as pump foiling takes time to master.

That level of honesty and customer care is rare these days and gave me even more confidence in the company. If you're thinking about getting into foiling, I can wholeheartedly recommend Takoon.

So far I have ordered 8 products from takoon.

Downwind board
Foil Sets
Separate Wings
Pumpfoils and
Dock starter.

Customer communication and shipping experience was very transparent and reliable.
Product quality is good as far as i can tell, since i am not a long-term customer yet.
Overall my impression in total is very good and I can recommend it.
Sadly i read about other people having different experiences so I decided to share my good experience which most people usually don't I guess.

Customer service is poor. Multiple months post purchase and still no delivery. Reached out to get answers and weeks went by between responses from the company, but no resolution.

Bought a Takoon Escape Air 7'2 on June 11, 2024. Less than two years later, the main structural high-pressure seam separated. This is a known manufacturing weakness on this model. When I contacted support, they claimed the board was '2 years old' to avoid their legal warranty obligations, despite my receipt clearly showing otherwise. Three professional marine repair shops in Sweden have refused to repair it due to safety risks at 15–20 PSI. Takoon support has ignored my emails and refused a replacement. Avoid their inflatable products and be aware that their warranty support is non-existent when you actually need it.

Be careful they dont have products in stoc and they sell you the product without having them then you whait for it for mont and an half.
TERIBLE MALPRACTICE!

Thease guys have great products and their customer service is absolutely spot on , I’ve bought multiple boards from Thease guys and every transaction along with customer support has been outstanding
Great work guys

I’ve bought several things from Takoon recently. Great customer service , fast shipping, and good quality.