Talkspace Reviews 

2,287
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and ability to provide meaningful support, often highlighting how therapists remember past sessions and offer valuable insights. The service is frequently described as excellent, with many appreciating the ease of finding a suitable therapist and the flexibility of virtual meetings that accommodate busy schedules. Reviewers also find the user experience to be positive, noting the app's ease of use for messaging therapists, scheduling appointments, and tracking progress, making mental health care accessible from home. However, some people were dissatisfied with customer service, citing difficulties with billing, insurance updates, and slow responses. Additionally, a few reviewers mentioned issues with the app, such as navigation difficulties, glitches, or problems with audio and visual functionality during sessions.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers expressing satisfaction and appreciation... See more

Service

Customers had positive experiences with service, finding it an accessible platform for mental health support... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and navigation of both... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Application

Customers consistently note ambiguous experiences with the app, with many finding it easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My therapist is great. She's well ☺️ informed, keeps me focused on my goals, and asks for input so she knows we're both communicating well. The only reason it's not a 5-star is that sometimes getting... See more

Company replied

Rated 4 out of 5 stars

The app has some issues getting audio and visual to work, but otherwise a wonderful way to get therapy when needed. I've been using this app for over a year. I've seen three different therapists till... See more

Company replied

Rated 4 out of 5 stars

This is a helpful site for online therapy. The video and audio technology could be improved and some of the other steps like adding in EAP credits, choosing a therapist, etc can be a little cumbersome... See more

Company replied

Rated 4 out of 5 stars

Talkspace is an amazing platform for online therapy. I found my therapist last fall and have been seeing her for 9 months through TalkSpace pace. The app is very easy to navigate. The only complaint t... See more

Company replied


Company details

  1. #12 of 30 best companies in Mental Health Service
  2. #2 of 3 best companies in Family Counselor
  3. #3 of 5 best companies in Marriage Counselor
  4. #2 of 5 best companies in Psychologist
  5. #2 of 7 best companies in Psychotherapist

Written by the company

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week. Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,287)

1,376 reviews in the last 12 months

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Rated 5 out of 5 stars

I've grown so much

I've been to therapy before, but this experience has truly been life-changing. It's helped me recognize and accept things I had been trying to deny for a long time. I've grown so much, and the changes have been incredibly positive.

The impact has been so significant that my high blood pressure is now gone. I genuinely look forward to every session because I always leave with a new perspective and a greater sense of peace.

Five stars all around. Thank you, Elizabeth, for creating such a meaningful and supportive experience!

July 6, 2026
Rated 5 out of 5 stars

Mindy is such an asset

Mindy has been amazing to work with. She is understanding and shows support and empathy in my life’s journey. I was hesitant to start therapy and was afraid that it would make me uncomfortable. Mindy is great at supporting me and helping me overcome my anxiety and stress. Through we are still working through my trauma I look forward to therapy days to process my emotions and my feelings.

July 3, 2026
Rated 3 out of 5 stars

Therapist is awesome. Website setup not

First, my counselor Shawn is excellent and I would not want another for the help I need.
Second, when signing up, I went through my company for free sessions, but was asked to put in insurance info also. When I did this, it went directly to insurance, which covered very little. I could not get help to resolve it and had to pay for a months sessions before I could speak to my therapist again. I still owe 3 more weeks. There were no options for a payment plan.
I did not have the heart to give a lower score because I have anxiety issues and I have little choice in getting help besides getting it from home
I currently have 3 ‘rooms’ with only one that I can use. All same therapist It’s very confusing when I get asked to make an appointment.

June 29, 2026
Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Talkspace and have been using it for about two years.

One of the things I appreciate most is that I’ve been able to find a therapist who truly matches my needs as they’ve changed over time. They’ve been incredible to work with, providing a safe space and practical tools to help me navigate different stages of life. I originally started therapy to work through grief, and now it’s become an invaluable source of support as I navigate life as a first-time mom.

Overall, I genuinely enjoy using Talkspace. Being able to schedule my own appointments and message my therapist whenever something comes up has been one of the biggest benefits. Having that support available in the moment, instead of waiting until my next session, has made a real difference in my mental health journey.

July 6, 2026
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Reply from Talkspace

We are so happy to hear about your positive two-year experience with us! It's wonderful to know that you've found a therapist who has truly matched your evolving needs, providing a safe space and practical tools through different life stages, from grief to navigating life as a first-time mom. We are particularly glad that the flexibility of scheduling and the ability to message your therapist for in-the-moment support have made such a significant difference in your mental health journey. Thank you for sharing your valuable feedback!

Rated 5 out of 5 stars

My provider through TalkSpace has been…

My provider through TalkSpace has been wonderful. Scheduling has been great and sessions have been helpful. My provider has been responsive to my messages as well.

July 6, 2026
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Reply from Talkspace

We're so happy to hear about your wonderful experience with your provider and that the sessions have been helpful. It's great to know that scheduling has been smooth and your provider responsive!

Rated 5 out of 5 stars

Fantastic

Easy to book and kind professionals

June 26, 2026
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Reply from Talkspace

We're delighted to know that you found the booking process straightforward and our team to be professional. Thank you for your wonderful feedback.

Rated 2 out of 5 stars

No Advanced Notice - I need to talk to my provider

I was seeing a doctor/psychiatrist that was excellent. She was helping me manage my medication. I was regularly meeting with her on the platform to keep up on my progress. I was shocked when without warning, all of my appointments were cancelled without my knowledge including my appointments with my doctor, my therapist and my marriage counselor. I was informed by the AI on the app that my insurance needed updating (which I concur had rolled over with my husbands employer on July 1st) In a desperate attempt to keep my apppintment with my doctor, i followed the instructions on the app ( which are not in any way iser friendly) Again only to be notified that there was some error and my information could not be verified. It was a holiday weekend so no customer service was available to help me. It is 2 days later and i am still desperately trying to get help so that i can talk to my doctor. No one has reached out to me or offered help. The only reason I gave 2 stars was because my health providers have helped me tremendously. I have still not been able to receive the help i need or enter my new health insurance because the system continues to be in an error state. I will not be recommending this app to anyone. Mental health care is not a toy. Users should have notification well in advance of the platform cutting off services so that they can update their insurance information as needed. This has caused me mental stress and I am still wondering when or if I will be able to resume care and medication management.

July 6, 2026
Rated 5 out of 5 stars

I would recommend Talkspace

I would recommend Talkspace. I’ve found excellent therapists and APRNs for medications. You can switch providers any time. Scheduling appointments is very easy and the video streaming is always solid.

June 22, 2026
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Reply from Talkspace

We're so glad to hear you've had such a positive experience finding excellent providers and appreciate your kind words about the ease of scheduling and reliable video streaming. Thank you for recommending us!

Rated 5 out of 5 stars

Very emphatic

Very emphatic, great listener

June 26, 2026
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Reply from Talkspace

We're so glad to hear that you found us to be understanding and that we listened well. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy peasy and truly helpful

Talkspace has been great from the start. Easy to use, it was easy to switch to another provider when it wasn't maybe the right fit, then my next provider was a really perfect fit! She has now been my therapist for almost a year and I look forward to talking with her each week, knowing that I have someone to help me process through all the happenings when I don't normally give myself that chance.

July 6, 2026
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Reply from Talkspace

We're so glad to hear that your experience with us has been positive from the start. It's wonderful that you found the process of switching providers easy and that you've built such a strong connection with your current therapist. We understand the importance of having someone to help you process life's events, and we're happy to be that support for you.

Rated 5 out of 5 stars

Well supported

I feel very aligned with my provider. We work well together and have made amazing progress toward my goals. Her schedule fits mine, and I am well supported. We are able to discuss so many of the things that complicate my life. Each session brings clarity and peace.

The app is easy to use and accessible. Sometimes i feel that there are too many reminders.

June 26, 2026
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Reply from Talkspace

It's wonderful to hear that you feel so aligned with your provider and are making such great progress toward your goals. We're also glad the app is easy to use. We appreciate your feedback regarding the reminders.

Rated 5 out of 5 stars

Jan listens and cares

Jan listens and cares. The style of her therapy is very helpful.

June 25, 2026
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Reply from Talkspace

We're happy to hear that you find our therapy style helpful and feel heard and cared for. Thank you for your positive feedback!

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