Tatti Lashes Limited Reviews 

Ordered last night and got my delivery this morning I’m so pleased with the service
Thank you

Ordered The Party Season Signature Set by Olivia Attwood, received completely different, random items instead.
When I contacted customer service, they refused to send my correct item or issue a refund until I waste my own time and money posting their mistake back to them, jumping through hoops just to claim postage costs back. Now my order won't arrive for the weekend as promised, and when I asked for the order to just be cancelled due to their error, they completely ignored me.
Terrible customer service and an awful way to treat customers don’t recommend.

Order: #10013865053

Booked the lash lift and brow course and Classic lashes. very happy with it and the products they offer are good quality.

Very helpful when I had an issue, and sorted it out it no time. Great communication.

Great experience with their customer service team. Responded promptly to my email and sent me out some replacement lashes that came the next day.

I wanted to share my experience so other customers in the United States are aware of potential additional charges before ordering from Tatti Lashes.

I purchased approximately $20 worth of eyelashes and paid $10 for FedEx shipping at checkout. I thought my purchase was complete.

To my surprise, I later received a separate FedEx invoice for $26.51 in additional import-related charges, bringing my total to approximately $56.51 for a $20 purchase!

I contacted Tatti Lashes multiple times, explaining that I was not aware of these additional charges when placing my order. Their response was simply that customs duties and taxes are the customer's responsibility and that I would need to take the matter up with my government.

I understand that international purchases can involve customs fees, but I believe these potential additional costs should be made much clearer to customers during checkout, rather than leaving them surprised by a bill after delivery.

What disappointed me most was the lack of assistance or willingness to help resolve the situation.
My advice to U.S. customers: Before ordering, be aware that the shipping fee you pay at checkout may NOT include additional customs duties or FedEx processing fees.

I cannot speak negatively about the quality of the lashes, but this purchasing experience has discouraged me from ordering from Tatti Lashes again.

Amazing lashes, 5 days in and holding strong!
Was dubious but they've survived showers and tears.
Thank you. Will definitely be ordering again.

Terrible. Ordered the half lash and upon removing it with tweezers, a chunk of the lash broke off immediately. I would like to request a refund but cannot see a mechanism to reliably contact customer service.

Product hasn’t been opened yet. My review is about the customer service experience. Just wow. Delivery was scheduled within an hours of ordering and this was at 8pm. Confirmed later that night for delivery the next day. I contacted customer support to check if the box was branded as the person it’s for would likely answer the door. Again a super quick response confirming this. I asked if it could be redirected to not ruin the surprise and 30 minutes later this was confirmed. AMAZING.

The glue was tacky all over and the packaging so poor that I had to pull off like wisps of hair/ dust off before applying. Once on, they stuck to my lower lashes every time I blinked. This improved overnight but at that point they had lost their stick and they just fell out.

The spines were also uncomfortable and heavy feeling.

**DO NOT BUY IF IN US** My $30 lash order resulted in $10 in shipping and a surprise $27 bill from FedEx. I paid more in fees than product. Obviously not worth it for the product quality.

Update: In response to Tatti’s reply.. I did reach out to the company prior to this review and was told it was my problem/ there was nothing they would do about product or fees. Hence why I wouldn’t recommend them.

The glue does not stick I would not recommend it’s a shame because the lashes are nice but with glues that don’t bond then useless and a waste of money .

Had an hiccup with delivery but messaged tatti lashes and customer service resolves my issue right away

This product is amazing! Absolutely love it my eye lashes now! Glue and the bond is so good!
I had an issue with my delivery and I raised it with the company and they resolved the situation so fast! I would definitely buy again and highly recommend

Their lash bond is an absolute joke! Did not last a day. Do not waste your money.

Recently purchased the vanity bix for my granddaughter for Christmas. When arrived some items missing. Tatti lashes carried out investigation and offered to replace the missing items. Thank you Tatti Lashes.

After having issues with the courier loosing my parcel customer service have gone above and beyond to get this investigated sorted and a resolution of resending a replacement , I was kept upto date every step and they are very professional thank you for all you help not only are they amazing products tatti lash seems to be an all round amazing service.

I did my lash course with Tatti Lashes and i am very pleased with the service. The course was easy to understand and you also cannot fail.

Have brought my glue and lashes from Tatti for years, tried so many brands before nothing compares I love them!! So soft and easy to apply. Only had a small issue once and Sian in customer service (I assume) sorted it out for me ASAP she was very efficient and helpful. Couldn’t recommend more. Have also got friends using these lashes too.