T Cribb & Sons Reviews 

16/10/2026 Funeral service at St Stephens Church then to City of East London Crematorium.

Marcus was the funeral director for my brother, Joseph Francis, and I cannot thank him and the entire team at T. Cribb & Sons enough. From the very Start to the end of dropping my parents back safely to their home.
Because I live away, I had to manage all of the arrangements and preparation over the phone for several weeks, and I wasn't able to visit the offices in person. Throughout the entire process, the team kept communication absolutely seamless, followed all my requests. Held a conference call while Marcus did a home visit with my parents, so i could be involved. Marcus and the team navigated it all perfectly. Which was a huge relief. Marcus was also an incredible hands on support to my elderly parents during this difficult time. Without hesitation being their to help them walk, holding them up when my father nearly fainted with the greif. He was right next to them like a Rock.
The day of the funeral was actually my first time meeting Marcus and the team in person at the church. During such an intense, emotional moment, Marcus had a comforting persona that felt like meeting an old friend. It completely lifted my soul and instantly put me at ease, lifting the heavy weight of all the long-distance planning I had been carrying. We are so grateful for their professionalism, warmth, and genuine care. From our entire family Thank you.

T. Cribb & Sons were highly recommended by an overwhelming number of family friends who had used their services for repatriation. While we were still in the UK, the phone communication was respectful and we assumed informative. However on repatriation, the service was let down by the overseas country partners who opened our loved ones coffin prior to handover to the final funeral home who were to take care of our loved one'sremains up to the funeral. Relatives who were present at this handover, called us in distress at the temperature conditions of tje vechike which carried our loved one's remains and the breach of thr coffin seal. This led to an obvious deteriration of the remains. As a family we were very distressed. This matter was raised with the London office while we were abroad via phone and email. While an explanation was given, I could not help but feel let down by the fact the reasons for the opening of the coffin were not previously emphasized as a possibility. Based on the explanation given, despite that breaking the seal of the coffin was not T.Cribb policy, it was clear that their partner orgaisation has done this as standard practice due to incontrovertible border crossing policy. This was not emphasized as a possibility previously and needs to be more strongly highlighted. We could mot have an open casket at the lying instate at our family villa ahead of the funeral service because what we saw of our loved one in the UK shortly before travelling ahead of the burial preparation was not what we saw when he arrived at tje finalndestination. This meant that our overseas relatives could not see our loved one for the last time. It has been over 3 months since the funeral took place but the memory has been something I had not wanted to revisit because it was so disappointing and upsetting, Hence, it has taken me long to write a review. I hope future families repatriation experience will be more positive as I understand that most have been and that TCribb ensure to fully explain the potential bumps on the road that may occur to greiving families who may not be emotionally in a state of mind to consider all eventualities and are rather relying on a repatriation service to flag up pitfalls. If opening of the casket by the receiving country funeral partners was even a remote possibility and the consequences verbalised prior to leaving the UK, other choices could have at least had the oppurtunity to be considered and weighed up. I wish any grieving family who will be repatrating their loved one a more positive and conforting experience.

Outstanding and Compassionate ServiceI cannot thank the team at the Benfleet branch enough for their exceptional support during a very difficult time. Ed looked after us in the office and arranged everything perfectly for my mother's funeral, handling every detail with the utmost care. On the day of the service, Graham Cribb conducted and oversaw everything with total professionalism and dignity. They made a stressful process much easier to bear, and I highly recommend T Cribb & Sons for their outstanding care.
JE

Have used t Cribb and son for all our family and couldn’t recommend them enough x they were were caring and treated us with the utmost respect and will continue using them in the future

I honestly cannot thank the team enough for the kindness, care and compassion they showed our family during such a difficult and emotional time.
From the moment we first spoke to them, they made us feel supported and reassured. They took the time to listen, treated us with such warmth and understanding, and made sure every detail was handled exactly as we wanted. Nothing ever felt rushed, and nothing was too much trouble.
The care and respect they showed our loved one meant so much to us, and the way they looked after our family made an incredibly hard time that little bit easier to get through.
We will always be grateful for everything they did for us. Their professionalism, compassion and genuine kindness were exceptional, and I would wholeheartedly recommend them to anyone needing a funeral director they can truly trust.

We cannot thank the team enough for their kindness, care and professionalism during such a difficult time. They guided us through everything with compassion and understanding, making a hard experience that little bit easier. We are truly grateful for the support and care they showed us and our loved one.

We would wholeheartedly recommend their services to anyone needing support during such a difficult time.

I can’t speak highly enough of T Cribb & Sons. From the very beginning, the service we received was incredibly personal, caring and understanding.

At such a difficult time, having people who genuinely listen, take the time to understand what you and your family need, and guide you through everything with compassion makes a huge difference.

I would have absolutely no hesitation in recommending T Cribb & Sons to anyone looking for a funeral director who combines professionalism with genuine compassion and understanding.

I am writing to express our deep disappointment and dissatisfaction with the services provided by T Cribb & Sons following the death of our mother.
When we engaged your company, we were assured that all necessary documentation and arrangements would be handled professionally and that we would be supported throughout this difficult time. Unfortunately, our experience was the exact opposite.
One of the first issues concerned the documentation required for the repatriation process. We were initially informed that a Green Form was required, only to be told later that it was not. This caused significant confusion and unnecessary delays. Furthermore, much of the communication with the register’s office was left to my sister, who had to spend countless hours making phone calls and exchanging emails in order to obtain the necessary permissions. This was a responsibility that we understood your company would manage on our behalf.
What shocked us even more was the condition in which our mother arrived in Bulgaria. She was transported in a van with Romanian registration plates, without proper refrigeration or climate control, by a driver who did not speak English. As a result, our mother’s body had visibly deteriorated during transport. She had become discoloured and there were signs of bleeding associated with decomposition. This was deeply distressing for our family and ultimately meant that we had no choice but to hold the funeral with a closed coffin.
To make matters worse, the documentation provided was incomplete and not properly certified. One of the essential documents was missing a signature and official stamp. At the last moment, we were forced to find a sworn translator and a notary public to certify and stamp the document ourselves. This resulted in additional expenses and caused enormous stress, as we feared the funeral would have to be postponed.
We paid a substantial amount for what we believed would be a professional and compassionate service during one of the most painful periods of our lives. Instead, we were left dealing with administrative problems, poor communication, additional costs, and emotional distress.
Rather than being able to focus on grieving and saying goodbye to our mother, we spent our time resolving issues that should never have arisen in the first place.
For these reasons, we cannot recommend T Cribb & Sons to other families. Our experience was extremely disappointing and added unnecessary suffering to an already heartbreaking situation.
The transport- I said we want mum to be transported by air, only if there is no time, or flight available we would consider by road. I found out that she was on the list to be transported by road, without any consideration of checking flights etc.
We were led to believe that transportation via road was better and in essence lied to.
The legislation of the death certificate did not have the necessary stamp and signature so it was not useful to us. We needed to find locally a translator with a solicitor one hour before the funeral to do this properly so we cen be allowed to have the funeral on that day.
We paid £4000 for the cheapest on the catalog coffin (£1000), the embalming (done badly) and a dodgy road transport. We waited two weeks, we would have waited another if we didn’t take any action towards sorting out
the correct yellow card from the coroner.
We cannot recommend T. Cribb& Son to anyone. STAY AWAY FROM THEM.

Our son died suddenly at home on Boxing Day, and T Cribb & sons couldn't have treated us better.
There were phone calls and emails, explaining exactly the steps we had to go through.
Although everyone we dealt with was very sympathetic, may we give a special mention of Lisa Venton. People need help in these sad circumstances, and that's what she gave us wholeheartedly.
Thank you Lisa, and the whole team.

Honestly couldn't thank these guys enough. Their service has been A* especially in comparison to another funeral home I had contacted prior. They do everything! There's nothing like grieving the loss of a loved one and having to organise a funeral with all the little details involved T Cribbs literally carry you through with care and professionalism.

Wow wow wow what can I say Cribbs u done me proud thank u from the bottom of my heart… from tori to pat unbelievable… down to the smallest detail I couldn’t of asked for a better send off.. thank u to Taylor, tori,Emma,harry,Abbie,Amy,Jason,John,and an extra special thank u to PAT X

Absolutely disgusting Company! Demanding full Payment when we are waiting for help from goverment! Refusing to help, refusing to Bury him and holding us to ransome! Pleše find a funeral place that cares! These only care about money

What can I say, T Cribb & Sons were fantastic at providing a great funeral service for our late mum. The service was well organised, highly professional, and compassionate, and we all felt that the members of their team made us all feel comforted during this difficult time.

Great job T Cribb & Sons, and a special call-out to Daniel, better known as Dan, and Marcus from the Beckton London branch of the company for the great job they did - THANK YOU!

T Cribbs have been my family funeral directors for many many years so when it came to my mother in laws funeral my husband put his trust in me that cribbs are the best! From the moment myself & our daughter walked in to cribbs at benfleet to make arrangement's we were welcomed so warmly. I had never arranged a funeral before and we were helped every step of the way by Ed. He was so patient & kind and we never for one moment felt rushed to make choices & everything we wanted to have was there. Ed kept us informed at every stage & took care of every detail & the day was perfect in every way. The lovely ladies in the office too who were so kind & always helped with phone calls from me & impromptu visits to drop things off or ask questions. They were so helpful.
The evening before the funeral I heard from Joe cribb who made me feel so at ease when going through the final arrangements with us & reassuring us of anything we were worried about. Joe was leading the funeral on the day. He led the most amazing, respectful and dignified funeral we could have wished for. Every person felt looked after and it felt so relaxed but so professional in every way.
We had the 1936 vintage Rolls Royce hearse! Wow! It was just incredible & so regal & fitting for my Mother in laws personality. It was a beautiful send off for her. All these things have given my husband such comfort knowing how well she had been looked after. I will be eternally grateful to you all, my husband got through the hardest day of his life today & felt at the end of it that he did his mother proud! All because of your hard work, dedication & empathy. Thankyou from the bottom of our hearts. Best wishes to you all.
Love Wendy & Russ xx