tebayservices.com Reviews 

We stopped northbound at 12.50pm on 11/11/2026 and I say this because I used the ladies toilet facilities, which was not an experience I want to repeat. The notice said they were being cleaned so beware of a wet floor. Nobody in sight, just customers in and out. No toilet paper at all. None of the automatic sinks worked. How bad is that! Must admit the farm shop looked great and food smelled good.

Beautiful service station but all out of bounds if you’re a solo traveller with a dog. Cant shop, cant get food , can only use the loos. I no longer stop here.

It is three days since I responded to Tebay’s request for feedback on my experience at their southbound services where my guest and I had a very poor quality meal. Since then I’ve heard nothing. I suspect the lukewarm food had been sitting too long on the servery and as a consequence the roast potatoes were rock hard and the meat was very tough. I have always been a huge fan of Tebay so this comes as a real let down.

I had possibly the worst Flat White in memory at Tebay Southbound. Also, stale cake that had to be sent back. This place used to be so good and we made a point of stopping there. Captive market has led to much reduced quality.

Very dirty and litter all over the floors. Staff not even attempting the clean up stepping over the litter at one point .One person on the till with a huge queue. Very disappointing

While breaking our journey to scotland in our motorhome and staying on the campsite at Tebay Northbound, I collapsed and was taken by ambulance to Carlisle hospital. This left my husband and dog stranded as I am the driver. The staff at especially Hayley were amazing and so kind even taking my husband a hot meal. We cannot thank you enough we love Tebay services anyway but wow you are outstanding.

Visited Tebay northbound today at 1:45pm….generally enjoy the food however tiday the girl serving wasn’t interested, didn’t let me finish my order properly before she started serving person behind me, 2 coffees were absolutely awful, couldn’t drink them but we took them to go so could nt go back….very poor experiences. Also you need someone to keep the toilets clean, absolutely no excuse for this!!!!

Food and drinks are poor, ended up not eating my muffin as stale and tasteless, service is chaos, tables were dirty as were the toilets. Use to be a stop off point when going to Scotland but will be driving past in future

I have travelled the m6 hundreds of times since the opening in early 70s and always stopped at Tebay north and south as found them to be by far the best.
Sadly no longer the case. While Tebay south has been upgraded and seems a vast improvement Tebay north is a services area trading on past reputation. Over the past 2/3years it has deteriorated to being probably the worst. There is clearly a disconnect between the kitchen and the serving counters. Food in the trays are either dried out or burnt and never seem to be replenished in a timely manner causing long ques. Even fish and chips which was usually the only appetising item on display last week end was awful. Dry, cold, flat and tasteless. When we went to find a table most of the empty ones hadn't been cleaned and the trolleys for returning trays were full and not being taken away. Staff seemed to be standing around chatting and totally disregarding the customers. The toilets were equally filthy.
The number of food items on display in the shop uncovered was unacceptable. Observed someone sneezing directly over open food items. An inspection from food hygiene would have a field day. This service area is clearly suffering from poor incompetent management and needs a complete clear out of management and staff to restore to former glory. Sadly after many years we will not be using Tebay north in any future trips. I would have taken photos of the many offending areas but suspect I would have been asked to leave

We stay overnight maybe twice a year when travelling down south in our motorhome. This easy and convenient - £28 sounds a lot, but you get a £10 food voucher in with that. Showers are usually easily available and clean(ish). This time the staff member in the Northbound petrol station was really friendly, welcoming, and efficient, thanking us for our custom when we paid for the stay. It was a different experience in the main building - we made some purchases at the food shop and the quick hot food counter, and whilst the staff member in the food shop was polite but very clearly disinterested & wishing to resume conversing with his colleague, the young male staff member at the hot food counter provided possibly the worst customer service I have ever encountered. He appeared to be trying to transcend his own dreadful reality by scowling, sighing, wearily lifting the food items into bags, forgetting part of the order, sighing again, disdainfully pushing our purchases over the counter, and half-closing his eyes throughout the entire exhausting transaction. Needless to say there was no smile or thanks from him either. I can’t imagine he was being forced to work there, but this was the sense he was giving.

Awful service. Massively overpriced and FILTHY. Rammed with people. The floor is disgusting and the attitudes of the teenage staff were terrible. Had to haul someone to clean our table and then she left the other 10, yes I counted, near me covered with food and the floor. The other eating area was worse. Frankly I’d rather go to BP and buy some crisps next time. Utter waste of money.

Appalling experience. Went to try and find a snack for the journey home to West Yorkshire after travelling down from Scotland. Had heard really good things and so was hoping for a pleasant experience. Sadly I got the exact opposite. I went to the counter where the various pork pies and sausage rolls were- I chose the wild boar sausage roll. I waited to be served, the young woman behind the counter was busy measuring out some biltong, but I was there a good 4-5 minutes before she acknowledged me. I asked for said sausage roll, she packaged it and almost slammed it down in front of me- at best part of £5 for a sausage roll, one might expect a modicum of courtesy or customer service.
Unbeknown to me, my wife then went in separately whilst I waited outside the shop with my mum. My wife went to the same area of the shop, it was quiet and no-one seemed to be queuing, and the same member of staff was making notes. My wife said, "Good afternoon, what do you recommend? The spring roll or the original sausage roll?" Without even raising her head to acknowledge my wife, the woman said, "She's first" and gestured to another customer who was perusing at the far end of the shop. Speaking of my sausage roll, it was flavourless- I'm sad to say a Gregg's sausage roll has more flavour.
When you go out of your way to support an independent outlet instead of stopping at any generic motorway services, a place with such a good reputation, and see the quality of the produce and the thought that has obviously gone into the design and presentation within the farm shop, one's expectations are raised. The product was poor, as was the service and I will not be going back again. Advice for others, don't bother going and visit your generic motorway services instead. Who knows, they might have that superior Gregg's sausage roll for sale.

Tiny portions, sky high prices, food quality awful, cold and chewy meat. Even pre packed cakes in shop are crap, dry and does not taste good.
Cleanliness awful everywhere. Unfortunately it all going downhill. Nothing like used to be.
Dissapointing

Decent food, but let down by high prices and poor hygiene standards

Tebay Services does produce decent food, and I appreciate that running a motorway service station comes with higher overheads than a typical high street outlet. That said, the pricing has become extreme — I was charged 22 GBP for just two bacon rolls and two muffins, which feels difficult to justify regardless of location.

I'd also like to warn other visitors about the farm shop, particularly at this time of year. The cake display is self-service, allowing customers to bag their own items, but during my visit in summer the cakes were covered in flies. Staff seemed too preoccupied with their phones to notice or address it. On top of the hygiene concern, the pricing here is also steep — a single brownie comes in at an excessive price.

The toilets, located opposite the farm shop, were another disappointment. They aren't cleaned regularly enough to cope with the volume of foot traffic passing through, and I found them quite dirty, with flies present there as well.

Between the inflated prices and the hygiene issues in the farm shop and toilets, I doubt I'll be returning.

Gone downhill, sadly.

It used to be a great stop. Everything a Moto or a Welcome Break isn't. Clean, tidy, different. No noisy in-your-face overwhelm. Pleasant staff. Good food. Slightly more expensive, but better.

Some time over the past few years, it's lost the plot and lost it's soul - it's trading on what it was, and not what it now is.

The vast majority of staff are now young, poorly trained and seemingly not treated well by a distant leadership. Your food comes with a side serving of attitude.

I had cause to query what I had been served with as it didn't meet the description (a scone that should have been served with clotted cream according to the ticket, wasn't), and I was met with hostility, while at the same time being gaslit that I needed to pay extra for the cream. I complained and asked to speak with a manager, who blamed someone else.

The dining room looked unloved and can't have been swept or looked after in ages - litter and spills everywhere, dirty dishes everywhere, paper napkin dispensers empty, dirty cutlery, sticky tables.

It's not even just a "bad day" - it's slowly sliding, getting worse and worse.

This isn't the Tebay I remember.

There's no ownership, no pride, no accountability.

It's still owned by the Dunning family, who, even though their business is still making money for now, must be wondering how long this gravy train will keep rolling?

I've complained in writing to Westmorland HQ. I don't want their staff to take a reprimand, I want the execs to take a long hard look at themselves as to why their frontline staff are behaving the way they are. Maybe they'll wake up. Maybe not.

Orders poached eggs. One portion forgotten, burnt toast and eggs more like hard boiled. Would not recommend!

On sunday, Me my husband and my two lovely kids went to Tebay as we heard alot of people enjoy it.We stopped there on our way to the airport. We decided to go to hot sandwiches as my kids wanted a fish finger roll and i wanted the steak sandwich and our server Harriet was very ignorant,rude and i felt very judged as i am not on the skinner side. She asked if i wanted chips on the side and when i said yes i heard her mutter something under her breath.If it were me in charge of her, i wouldn’t have this horrible young girl dealing with customers. I will not be coming back to Tebay.

We stopped off at the Northbound Tebay services on the M6 to have a meal in the restaurant. It turned out to be a very disappointing experience. My wife had fish and chips with peas which was all cold. It was about 3pm and I understand that the main meal time had passed, but if they offer meals throughout the day they should be up to standard. I had steak and ale pie with chips, the pie was hot but had a leather bottom, the chips and peas were cold. All of the ingredients seemed to be not the best standard and bearing in mind their promotion that they are a family run business providing a superior quality fayre it was disappointing. We ate the meal as we had been on the road for many hours and still had some way to go.
We will not be back.

Ok . I know its a motorway prices but used at least be good food here. 10.85 for a stale bacon role with no butter overdone dry bacon and a cold coffee. Wft

If I could give the restaurant zero, I would. In the last 6 days we have breakfasted at Tebay Southbound, lunched at Gloucestershire Southbound, breakfasted at Gloucestershire Northbound and lunched at Tebay Northbound, all owned by the same company. The lunches in particular were as awful as the worst service station food we have eaten anywhere. It’s been a long slow fall from grace, as all these places used to be good. Next time we’ll be leaving the motorway in favour of small local cafes or bistros, offering quality at a fair price. I hope others will do the same and stop lining the pockets of a company whose only interest seems now to be making as much money as possible under a false promise of quality and uniqueness. The shop has a great selection of goods but they are largely overpriced with little stock rotation. Same old same old.