Tegiwa Reviews 

They sent the wrong part. Okay, these mistakes happen. But then to return it for a refund they expect me to drop it at a DHL pick up location which is 10 miles away. So, to put their mistake right I have to spend at least 1 hr of my time and 20miles worth of fuel.
I asked them to arrange a collection and they have not responded.

Nice T shirt, but a little small for the size (XXL). I assumed that the logo would b on the front, not back.

Excellent service, really good customer service and fast response. Only thing negative is The Shop App is useless at tracking orders but I assume that's nothing to do with tegiwa themselves

Spot on. Instant delivery, and even got a sweety. Good guys!

Absolutely Disgraceful Service. Never Again!

I am absolutely furious and extremely disappointed with Tegiwa. This has been one of the worst shopping experiences I have ever had.

I placed an order back in April for several car parts and a rear wing. It is now October, SIX MONTHS later, and I am STILL waiting for my order to be fulfilled.

As if waiting half a year wasn’t ridiculous enough, I have just received yet another email informing me that my order has been delayed AGAIN.

How on earth is this acceptable? How can a company take a customer’s money and keep them waiting for six months, only to announce even more delays?

The level of service is absolutely unacceptable, and the whole experience has been nothing short of a complete disappointment.

I have completely lost my trust in Tegiwa. I will NEVER purchase anything from this company again, and I strongly advise anyone considering ordering from them to think twice.

Six months of waiting, endless disappointment, and still no resolution. Absolutely disgraceful.

I discovered Tegiwa through their eBay shop, and just ordered parts for my Honda Civic.

The car is 28 yrs old, but low mileage, vgc, so I want to keep it running for another 10+ yrs if possible. That will be increasingly challenging, eg. with seized bolts and potential concerns about specific parts becoming scarce.

Tegiwa import genuine parts directly from Japan, so they are much cheaper than buying from a Honda dealer. But it's the value add from their service that is even more compelling:

I spoke twice with Richard in technical suppprt to understand the difficulties involved in the immediate jobs that need doing (RTA bushings and coil springs) and extra parts I might need (replacement bolts etc - they are specialised, ie. Honda specific). He was absolutely brilliant: patient, helpful and with lots of practical experience repairing Honda's even 10 yrs older than mine (he also said something like "we all do that here").

We discussed the jobs in detail: he knew all about them and gave me crucial tips to pass on to the mechanic who will do the work for me (eg. heat surrounding metal then spray freeze the bolts themselves). We are going to do the job in two stages: a. loosen all relevant bolts to determine any that need replacing, b. order those to complete the work.

I will definitely be coming back again to Tegiwa whenever I need parts in the years ahead.

They are one of the best at what they do, have been using them for 3 years now.
Very helpful, prompt and good inventory.
Would always recommend them.

Excellent seller! The item was very well packaged and arrived quickly. I really appreciate the extra sweets included as a little freebie. Thank you very much for the great service and for being so helpful. Highly recommended!

“ Hi many thanks for your response, with regards to transparency yes I was getting updates every query but the first time I called I was told they are arriving next week however a week after still nothing, next week I queried again and I agreed for the maintenance part to be delivered first and thats was okay. They could have been sent the ready parts to be fair and not waited for another query. But since I was a bit pissed off when I wrote this I think yes it is quite harsh to provide this review. I will take down this review tomorrow but please next time please consider sending parts that are ready I know you can track your own shipment when they leave the country of origin so please just send parts that are ready rather than waiting for your other shipment just to save a few bucks off delivery especially if they are maintenance parts many thanks. I’m not trying to downplay Tegiwa as I am a fan etc but sometimes its just frustrating mate, if that is due to arrive on the 2nd its roughly 2 months since I order it (that is quite a long time for brush to arrive lol). “ Hi, got a really disappointing experience on my very first buy! I ordered maintenance parts and some detailing kit. The detailing kit got a 3 weeks lead time which is fine, however 4 weeks later I asked if I could get an update on my order. It was mentioned that the maintenance parts are ready but they waiting for the soft99 stuff which was said to be arriving soon. Following week asked again and said something delayed the delivery and got offered to send first the maintenance parts (I mean could have been offered earlier to be sent first, to be fair its not like the delivery cost for a 2 day track is massive). It going to be October already tomorrow and I ordered all of these on the 8th of August, its moving to two months now, sometimes honest is just something that other customers value, if its not coming just say it, others may want a refund instead but bro its like so way past that already damn bro Tegiwa needs to man up, I know its my first purchase and will give them the benefit of the doubt but man please don’t do right by the customers just because the name is legendary doesn’t mean small stuff can be neglect. Thank you very much for hearing me out!

Delivery time excellent and price will definitely use them again

Ordered many times over the years and had such mixed results. Can't fault them when things go right, orders generally arrive next day.

However I am losing count of the amount of times they have let me down. I have ordered items showing as 'in stock' for same day dispatch only to chase days later and find they are not actually in stock. I have had items sent that do not remotely match listings. I had a 2 month back-and-forth waiting for a replacement YSR part which could have been resolved straight away.

They will not contact you to advise of delays or errors and will not update you with information unless chased. It's always down to the customer. Whenever I've had issues over the years it's always been the lack of communication that is Tegiwa's biggest downfall. Picking mistakes happen, stock level errors happen, ETAs change, I get that, but transparency and clear communication would make these issues a lot less frustrating for customers.

5 stars because I can’t rate 6

I needed a set of coilovers asap, my factory dampers on my mx5 had totally failed and rendered my car unusable . I explained this predicament to the ever awesome staff member Mike birch , who didn’t hesitate to just bring them to my house . He didn’t complain and I didn’t ask he just acted . Tegiwa Time and time again provide the single best customer service in the tuning scene and they’re competitively priced

Awesome job guys

Helped me with a custom cooling fan order, a product they didnt stock in the shop. Quick help and good service/product.

I purchased a complete coil over kit for my e38 740i,
after fitting the kit, adjusting preload correctly, and allowing the car time to settle on its new springs, I found the harshness of the ride quality unacceptable, to the point that my car over undulating country roads where I live is literally pogoing at the front end! Its ruined my daily driver for me, and im not being unrealistic, as I have numerous retro moded classics, x1 other fitted with YSR similar coil-over set up, and the ride quality and handling overall was good, although there were finish issues that were poor suggesting no quality control. In this instance with my e38 kit, I emailed Tegiwa with my issues, asking the question could they provide alternative springs? happy to purchase these to remedy ride quality...The reply received was basically obtuse stupid and unhelpful. I persisted with x3 further emails, and to date I have received zero help reply other than a ref no and message to say I will receive reply within 48 hrs.... Conclusion, go elsewhere, no support/help what so ever.
I will not deal with this company ever again, I gave them benefit of the doubt with previous finish issues, missed a big red flag there!
I would highly recommend avoiding YSR/Tegiwa ...if a problem occurs, their "customer care experts" are based on my recent personal experience most definitely not there to help you!

I ordered 5 litres of diesel flush 6 days ago. My order was immediately acknowledged but I’ve heard nothing from them since. Emailed a query to them today and an automated reply said that they may take up to 48 hours to respond. This further potential delay was unacceptable, so I have ordered from another supplier, cancelled my Tegiwa order and requested a refund for my payment.

Good communication from the start. Placed an order and 1 item was not currently in stock which I was made aware of. After a quick phone call the other items were sent out immediately so I could get going with my project. I was alerted once the other part was in stock and it was dispatched quickly. I had an issue with a part which had failed and happened to see Tegiwa on a trade stand. I had a chat with them and on Monday before I had even had chance I already had an email from them to organise a replacement once I had sent pictures of the failed item. A new item has been dispatched today and they don't require me to send the old one back in this case.

I recently purchased a set of wheels for a project I am working on. Everything seemed fine until I discovered that one of the four wheels was the wrong fitment.

After contacting customer service, they admitted that the incorrect wheel had been sent due to a picking error on their side. However, instead of resolving the issue properly, they asked me to return the incorrect wheel at my own expense before they would send the correct one.

I explained that I am currently in Bulgaria and that I had already paid for shipping from the UK as well as import taxes. Despite acknowledging that the mistake was entirely theirs, they still refused to cover the return shipping costs. I was even told that the shipping was “too expensive” for them to pay.

As a customer, I don’t believe I should have to pay anything to correct a mistake made by the seller. I’ve already paid for the original shipping and import charges, and now I’m being asked to spend even more because of their error.

Very disappointing customer service and a complete lack of responsibility for their own mistake. I expected much better from a company with their reputation.

An update on the recent experience
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After several days of emails and phone calls, the situation only became worse.

Although the company admitted that sending the wrong wheel was entirely their mistake, they still required me to pay another £200 upfront before they would send the correct wheel.

They told me that once I returned the incorrect wheel, they would refund the £400 I had originally paid for it. However, this meant I had to keep using my own money to fix a problem I did not create. On top of that, I was left covering import duties, shipping costs, and all the inconvenience myself. None of these losses were taken into account or reimbursed.

In reality, the company lost nothing. I was the one left out of pocket because of their error, while they continued to shift every cost and every risk onto me.

To make matters even worse, the delays caused by this situation meant I missed an important exhibition where I had already paid for a premium central stand. That resulted in a significant financial loss, yet they showed no interest in compensating me or even acknowledging the impact their mistake had caused.

What disappointed me most was not the original mistake—mistakes can happen. It was the complete lack of responsibility afterwards. Instead of taking ownership and resolving the issue properly, they transferred all financial risk, delays, and inconvenience onto the customer.

The message throughout the entire process was clear: even when the company admits the mistake is theirs, the customer is still expected to pay the price while they avoid any real responsibility for the consequences.

This was not just a simple error in order fulfilment. It became a costly, stressful, and entirely one-sided experience where I carried all the burden.

This has been one of the worst customer service experiences I have ever had, and I cannot recommend a company that treats its customers in this way.

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You state that I accepted your proposed solution. That is only partially true.

I accepted it because it was the only option you were willing to offer if I wanted to receive the correct wheel. Had I not accepted your proposal, there would have been no progress at all, and I would have been left with an unusable wheel due to a mistake that your company had already admitted was entirely its own.

Accepting the only available solution should not be presented as customer satisfaction or agreement that it was fair. It was simply the only way to move the situation forward.

I accepted your proposal out of necessity, not because I believed it was a fair or customer-focused resolution.

Quick answers and a great attitude. Faster then any other company for parts and I'm in Canada figure that one....

Thx guys always helpful

Bought a lockout adapter from their site stating in stock, 2-3 days delivery.

Been 2 weeks now, still no dispatch, no response to my second email neither. First email stated that they didn't have stock currently in and we're awaiting from the supplier.

Not a great first experience.

TEGIWA r so helpful and know there stuff
I ordered a TRD FRONT SPLITTER for my GR YARIS
Fits perfectly and make the car look so aggressive at the front
And it was on sale so happy days