Teladoc Health Reviews 42,907

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 8,349 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its convenience and efficiency, highlighting the quick response times and the ease of the user experience. Many appreciate the helpful and knowledgeable staff, noting their empathetic approach and ability to provide effective treatment and advice. However, some people were dissatisfied with specific interactions, mentioning instances of rude staff or a lack of empathy. A few other people also felt that the service sometimes failed to address their specific conditions or experienced issues with prescription follow-up.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed and efficiency. Many reviewers... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the staff for being kind, helpful, and... See more

User experience

Clients share positive opinions on user experience, highlighting its convenience and ease of use. Many found... See more

Customer service

Customers had positive experiences with customer service. Many reviewers felt listened to and respected, with... See more

Response time

People report positive experiences with response times. Many customers highlight the quick callback from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are many providers to choose from; and I love that they don't make you wait forever for an appointment. They give you an expansive list of times and dates to choose from. If you need help in a... See more

Rated 5 out of 5 stars

The dietrician listened to my diabetes illness concern. She jot down notes from my health status interview so she can put together the "diabetes prevention" that I need. I downloaded all the files s... See more

Rated 5 out of 5 stars

The experience was great because the provider knew exactly what my son needed in order to make him better. We had struggled to get him well, but through her kindness and knowledge she sent over the ex... See more

Rated 5 out of 5 stars

The speed from requesting a call to receiving it was incredible. The doctor was friendly, sympathetic, and asked all the right questions. She stayed focused on the topic at hand, gathered all the info... See more


Company details

  1. Internist
  2. Dermatologist
  3. Mental Health Service
  4. Nutritionist

About Teladoc Health

Written by the company

Hello, we’re Teladoc Health. From a new approach to primary care, to proven mental health solutions, to making overwhelming health conditions more manageable, we’re changing the face of healthcare. 

We care for the whole person – and we’ve been doing it across the globe for 20 years, using our experience to innovate and serve you better. 

We offer an unprecedented model of virtual-first healthcare – personalized and data-driven. We consider every aspect that makes you, you. That means, it’s easier to get the support you need to better understand and improve your health.  

To meet your individual needs, we provide access to a broad care team including physicians, nurses, specialists, nutritionists and health coaches. In addition, we offer a suite of connected devices that provide personalized data to manage ongoing health conditions like diabetes and hypertension. We’ll get you the care you need, including referrals to in-person physicians and prescription refills. With these tools at your fingertips, it’s easier to resolve health issues quickly, improve habits and improve wellness. 

But, it’s not just about ease. It’s about clarity. Learn more about your health; achieve more with your health. We’re excited to partner with you on your health journey.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

43K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn't do it without Teladoc

I honestly don't know what my family and I would do without Teladoc...we get a diagnosis and prescription in literally minutes. I don't know why everyone doesn't use this yet, but they should!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. The doctors appointment was confirmed shortly after I made it so from a time standpoint in incredibly fast turnaround. A doctor telephoned me asked me a bunch of questions, diagnosed my issues and gave me a solution. He was extremely nice, extremely knowledgeable and an actual MD. In my view, why would I ever go to a doctor's office when I can have this type of service. Absolutely love it.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Quick Care Without Red Tape

Concerns were addressed and a treatment plan was provided within a few hours. My prescription was with the pharmacy and I was able to pick it up the same day. Very quick care without having to jump through hoops. I'm more than pleased with the care I received. I would highly recommend Teledoc to friends and family.

May 19, 2026
Unprompted review
Rated 3 out of 5 stars

Quick call, unhelpful doctor

I got a call quickly which was great. But the doctor was unhelpful. He almost seemed annoyed he had to call me. Gave me no advice on my symptoms or asked any follow up question.
I ended up trusting my gut and going to the hospital where they confirmed I had appendicitis.

May 17, 2026
Unprompted review
Teladoc Health logo

Reply from Teladoc Health

We never intend to disappoint our members and apologize for the inconvenience. If you need further assistance, please contact us at information@teladochealth.com and provide your name, preferred phone, and screenshot of this review so we can contact you directly. Thank you for your feedback.

Rated 4 out of 5 stars

It was fine but it was hard to hear the…

It was fine but it was hard to hear the doctor when he's on speaker phone and I ask the doctor if he is on speaker phone, to kind of let him know, I'm having trouble hearing him, but he only continued to speak on speaker phone.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Love this service

Love this service! So quick and easy! I wasn’t feeling well on a Sunday morning, registered, spoke to the doctor, and had a RX called in less than 10 minutes!

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

2:00AM Answer and Plan for Treatment…

It is very convenient to have an answer and a treatment plan at 2:00AM . The doctor was super helpful to get me back on track. My prescriptions were sent to a 24 hour pharmacy near me. I appreciate the seamless and convenient experience.

May 18, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look