TeleDirect Call Centers Reviews 

Their team has been a great support in helping us reach members and close gaps in care. I especially want to recognize Debra and Sheila for their excellent communication, professionalism, and willingness to help. They are always responsive and easy to work with.

Outstanding service and an incredible team. We needed an after-hours call center that could represent our company professionally, and they have exceeded every expectation. Their agents are courteous, well-trained, and make our customers feel taken care of, even outside normal business hours. Setup was seamless, communication has been excellent, and they've become a valuable extension of our business. If you're looking for a dependable answering service that truly cares about quality, this is the company to choose.

Kat and the TeleDirect team have been wonderful to work with. They are always responsive and willing to help resolve any issues in a timely manner. We have valued our partnership for over 17 years and continue to rely on their support as we conduct and grow our business.

We have worked with TeleDirect for over 20 years. They handle all of our reservations calls that come in 24/7. They are a great company to work with!

We have been using Teledirect as our back up call center for over 3 years now. Their team does an amazing job handling calls with our clients and potential clients. Highly recommend!

I've been working closely with Loise for the last several months. She has been a FANTASTIC partner - always quick to respond and goes above and beyond for our needs. Highly recommend working with her and Teledirect! Thanks for all you do!

We've used Teledirect for a couple different businesses. They do good work. Like any business relationship, sometimes there are glitches to work out. The manager assigned to my accounts, Claudia Jasso, provides personalized service and accountability that is truly above and beyond, always helping me to address concerns or new workflows with rapid email communication / troubleshooting and quick turnaround in implementation. I feel grateful to have her on my side.

Complete Waste of Time and Money - Do Not Recommend

As a professional who has worked in the service business my entire life, I can say with confidence that the way Teledirect handled my account was completely unacceptable. This is a company that does not prioritize customer communication and seems perfectly willing to let you fail and then blame you for it.

We signed up for their service with the explicit goal of testing it over a 30-day window. Despite confirming this numerous times, Teledirec's service used up all of our minutes—a total of $1700 USD—in just a single day. The minutes were distributed across a number of their callers, which was not the intended use case we had discussed.

When I raised this serious issue with them, their response was to simply tell me I should have "read the terms and conditions." This is a profoundly disappointing way to deal with a client, especially after a clear miscommunication on their end. It shows a fundamental lack of respect for the customer and an unwillingness to take responsibility for providing a service that was not explained correctly.

I rarely, if ever, write negative reviews, but this experience deserved one. I would strongly advise anyone considering Teledirec to look elsewhere.

We have been dealing with this company for years! Our portfolio is very complicated with numerous properties and different contacts and parameters for each. In spite of the complications, service has been really good. Representatives are adept at screening calls, following the correct protocol, and determining what is really an emergency. The only hiccup recently is that sometimes an open ticket gets seen by another rep literally while I'm on the phone with the first rep, requiring duplication of calls. This is particularly annoying in the middle of the night.

I have been with Teledirect for 10+ years. Their response time is impressive, and I appreciate the 24/7 availability. They are reliable and very professional. It is a big relief to know that my calls are being handled 24/7and that my clients are in good hands.

Thank you Teledirect for the outstanding service. Our practice has been using this call center to handle incoming phone calls for the past 2 years and could not be happier with them. The team does an outstanding job handling incoming calls, screening callers and taking messages, which permits our minimal staff to devote so much more time to taking care of our patients. The team is always very responsive and reliable. We can't recommend them highly enough.

Claudia Jasso is a pleasure to work with.

I had the recent experience of working with Claudia Jasso on integrating a complex appointment setting system. She was incredibly responsive, informative, and willing to work with tough demands. A+.

I have had the pleasure of working with Teledirect now for a couple of years. They have provided our company with the peace of mind by knowing our clients are taken care of. They provide excellent service to our clients and have been able to handle all the different business needs we have. They have multiple tools to help your business succeed. They always respond promptly to communications, and work to solve any issues. I can't imagine working with anyone else.

Simple... too simple. This is not a fake review, my company is a customer not me personally. Often the operators fail to get all necessary information, i.e. address, email. Also when taking reservation they take guest info, but it doesn't include relationship to registered guest, which in my business is important. Once they begin taking waitlist reservations, I am lucky to get a phone number and don't register any intended guests. That means I have no idea how many people are on the waitlist and if I have one open spot, I call and they have 3 guests.
I find that the user interface while simple to use, doesn't capture or show necessary info and also that there is no way to track confirmations and/or changes without having to open the reservation and typing it in. I have used other services that allowed me to do all that from the main screen.

Teledirect is a great call answering service. It is a nice wholesome call center providing great service. We love their reservation platform. Our event registration process has been very organized using their service for guest registration. Thank you to the Teledirect folks. We appreciate it. Over the years, this is one vendor relationship which I have trusted and cherished.

I am a first timer when it comes to outsourcing. I signed up for their service about 6 months ago. I have used this call center for different campaigns and very pleased so far. We are a plumbing company where reliable professional support 24/7 is a must. Partnering with Teledirect has helped us to have happy customers. Billing is simple to the second. Transparent online portal with real time data. Thank you Teledirect.

We have been using TeleDirect as an off-hour call center to field service calls for our software company, to ask a few triage questions, and then contact our development team to engage with any issues. We have tested the service several times successfully, and have had flawless execution of the process we set up when actual customer calls have come in.

Horrible experience. Waste of money.

TeleDirect has been a valued partner of ours for several years, and we have thoroughly enjoyed working with them as part of our extended team. The staff is knowledgeable, helpful, and agile. They have managed to seamlessly blend into our operations, and implement changes quickly as market conditions dictate. I would not hesitate to recommend this company.

My CSR is responsive and informative. Their dashboard makes it easy to requisition phone numbers without any help from anyone else. Campaign creation is a piece of cake.