Fast and kind service. My USB-C port had become very dirty so i could no longer use fast charging and even getting regular charging to work required fiddling with the cable to make it sit in the... See more
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The assistant, Roman, was extremely helpful. Easy to understand and clear. Thank you. I would recommend to everyone.
Company replied
I walked into the Frederiksberg location, and right away I was met with outstanding service. I walked in with a false diagnostic from another repair store in which I was told I had no other choice but... See more
Had both my phone screen and laptop screen fixed in Lyngby. One of the few that can repair Huawei Fantastic super, friendly service, high effeciency and above what was necessary. Doesn't get better.
Company replied
Company details
- Mobile Phone Repair Shop
- Cell Phone Recycling and Unlocking Service
- Cell Phone Store
- Computer Service
- Phone Repair Service
Written by the company
Danmarks største reparatør af mobiltelefoner, tablets, computere og meget andet. Vi køber og sælger også refurbished telefoner!
Contact info
Østerbrogade 140, 2100, København Ø, Denmark
- 70605590
- info@telerepair.dk
- telerepair.dk
4.8
Excellent
872 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Never again!
They did not tell me that the screen was not an original apple screen and the phone had scratches on the side and one corner had an edge, so it was not properly done! The screen was a lot brighter than an original screen and dark pichtures were unclear!
August 6, 2026
Unprompted review
Reply from Telerepair.dk
Hi Anna,
We’re sorry to hear that you’re unhappy with the repair.
We would, however, like to clarify a few important points. Our Premium display is not sold as an Apple Original display, and our customers are informed about the different quality options before choosing their repair. Premium is an alternative to the Apple Original option, which is also available from us.
Regarding the marks on the frame, our technicians use plastic opening tools and Apple-authorised equipment when opening devices. Metal tools are not used against the frame during this process, so we would very much like to inspect the device with you before concluding where these marks came from.
Most importantly, you are not left without options. Our repairs come with a 24-month warranty, and if you are not satisfied with the quality option you selected, we also offer a 15-day upgrade option, where you only pay the price difference to upgrade to a higher-quality option.
We understand your frustration and would be happy to look at the phone together and find a solution. Please contact or visit us so we can help.
Best regards,
👩🏼 Stine from Telerepair
✨ Customer Experience ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
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V helpful
The assistant, Roman, was extremely helpful. Easy to understand and clear. Thank you. I would recommend to everyone.
August 6, 2026
Unprompted review
Reply from Telerepair.dk
Thank you for your kind review and recommendation. We're delighted to hear that our colleague was able to assist you and provide clear, helpful guidance throughout your visit. We'll be sure to share your kind words with the team. We truly appreciate your support.
Best regards,
👩🏼 Stine from Telerepair
✨ Customer Experience ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Reply from Telerepair.dk
Thank you for your kind feedback. We're pleased to hear that you were happy with both the speed of our service and the way you were welcomed. We appreciate your support.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Reply from Telerepair.dk
Thank you for your kind review! We're glad we could help and truly appreciate your recommendation. We look forward to helping you again.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Very helpfull and so nice!!
June 13, 2026
Unprompted review
Reply from Telerepair.dk
It was a pleasure helping you! Thank you for your kind words—we're delighted you had a positive experience with us.
Best regards,
👩🏼 Stine from Telerepair
✨ Customer Experience ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
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Reply from Telerepair.dk
We're glad you had such a positive experience with us. Thank you for highlighting our service—it truly means a lot. We hope to see you again!
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Cornelius is the most excellent IT…
Cornelius is the most excellent IT professional i have ever met! The service is first class and Cornelius can just resolved all IT issues! I can wholeheartedly recommend Telerepair Falkoner Allé, Frederiksberg!
June 1, 2026
Unprompted review
Reply from Telerepair.dk
We're thrilled to hear that Cornelius made such a positive impression. We'll be sure to share your kind words with him—they'll mean a great deal. Thank you for your recommendation and for choosing our Falkoner Allé store!
Best regards,
👩🏼 Stine from Telerepair
✨ Customer Experience ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Really bad experience-wouldn’t recommend at all
Really disappointed in this repair shop. I took my laptop to be repaired on Saturday 28th March and asked them if they would be able to repair it. I told them that I am moving out of Copenhagen permanently on Friday 3rd of April and asked that they only take it if they were confident they could repair it in time. They promised me they would try. I went in on Monday to check, with the intention of taking my laptop back if it was looking unlikely to be ready on time. The guy in the shop told me that the parts had arrived and the laptop would be ready to collect by Tuesday. I didn’t hear from them on Tuesday so went back in on Wednesday where they told me that they still needed to assemble it and test it (I.e. everything) and that they would call me when it was ready, I again said that I really needed it back before Friday because I was moving permanently and would not be able to collect the laptop. The guy assured me it would be find. I returned on Thursday to find the store closed for Easter and all the phone lines closed, I was unable to contact anyone and so was forced to leave Copenhagen without my laptop. When I called them on Saturday to find out what was going on, they initially told me that they’d lost my laptop and then after a while that it still wasn’t ready and there was nothing they could do. The guy on the phone was really rude and difficult and clearly didn’t care about the fact that my laptop was stuck in the wrong country to me. It was only after calling them again today that I was able to discover that they were unable to source the correct parts for the laptop and therefore couldn’t fix it but at no time did they call me to tell me this nor did they mention it any of the other 4 times I checked in to see how it was going. Now I’m on the hook to spend 1200dkk having it couriered to my new country, whilst still having a broken laptop. Really really unhappy with this service and would not recommend them to anyone
March 28, 2026
Unprompted review
Reply from Telerepair.dk
Hello Philomena,
Thank you for your review.
First of all, we are truly sorry that your experience ended this way, especially considering your upcoming move abroad and the pressure around the timing.
However, we would like to clarify a few important points regarding the process.
Your laptop was accepted with the understanding that we would do our best to complete the repair before your departure, but unfortunately repairs involving laptops and special-order parts can sometimes develop unpredictably during assembly and testing. Receiving parts does not always mean a device is immediately repair-ready, as all components still need to be properly fitted, tested and quality-checked before handover.
Regarding the Easter closure, our opening hours were publicly visible, but we completely understand how stressful the situation became when you were unable to collect the device before leaving Denmark.
We also want to sincerely apologize for the confusion during the phone call regarding the laptop’s status. Saying the laptop was “lost” was incorrect communication from our side during a stressful moment, and we fully understand why that created frustration and concern.
The final issue was unfortunately that the supplied parts were not compatible as expected, which was only confirmed during the final assembly/testing stage. We agree that communication during this process could have been better, and for that we sincerely apologize.
At no point was there any intention to mislead you or ignore your situation. Unfortunately, technical repairs can sometimes end in delays or unsuccessful outcomes despite genuine efforts from our technicians.
We would still very much appreciate the opportunity to help further if possible. Please feel free to contact us directly admin@telerepair.dk, as there may still be solutions we can assist with regarding the device or the current situation.
We genuinely wish you the best in your new country and are sorry that your final experience in Copenhagen with us became so frustrating.
Best regards,
👩🏼 Isabel from Telerepair
✨ Compliance Team ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Hello from the inside of Telerepair,
Hello from the inside of Telerepair,
Some of the reviews comes from the clients that I’ve served them like I was trained inside this company and since I’ve left the company I would like to give them some feedback, after all I’ve worked with them for 2 years.
I don’t know how others feel when they go to work but for me it was like a second home. Great colleagues, great bosses and amazing things that I’ve learned due to this experience.
I will always remember that I was part of a great group of people that helped me through my journey and my life.
I am grateful and proud to say that it was a privilege and a blessing to meet such an incredible group.
I hope that you will continue to be what’s best for you and you will be how I’ve met you in person.
Have a wonderful year ahead 🍀
January 29, 2026
Unprompted review
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Good and professional service
Good and professional service. My girlfriend went with a totally broken phone rhey retrieved the entire data from it in a blink of a'n eye. Myself went with a charging problem on my phone and they cleaned up in no time. Nice friendly customer service.✌️
January 20, 2026
Unprompted review
Reply from Telerepair.dk
Thank you so much for sharing your experience! For us, every customer is a priority, and we're delighted to know that both you and your girlfriend left happy and satisfied with our service. Thank you for your trust and recommendation.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Great support from Hamed
Great support from Hamed who managed to fix the issue with my charging port within 30 min on not so popular phone model Asus Zenfone 9 - shows excellent vertisile skills and efficient work, 5 stars would recommend!
November 22, 2025
Unprompted review
Reply from Telerepair.dk
What a fantastic review—thank you! 😊 We're so pleased Hamed was able to get your Zenfone 9 back up and running. Every device comes with its own challenges, and it's always rewarding when we can find the right solution. Thank you for your recommendation, and we hope to help you again whenever you need us.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Quick and efficient
Quick and efficient! Would definitely recommend
November 17, 2025
Unprompted review
Reply from Telerepair.dk
Thank you for your recommendation! 😊 We're glad we could provide the quick and efficient service you were looking for. We hope to have the pleasure of helping you again in the future.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
I had dropped my phone and had to get…
I had dropped my phone and had to get it repaired. The repair man fixed my phone in 15 minutes and was fair about the price. 10/10 service, would drop my phone again.
October 7, 2025
Unprompted review
Reply from Telerepair.dk
Thank you for the fantastic review! 😊 We're really glad we could get your phone back in perfect shape and that you were happy with both the repair and the price. As for dropping your phone again... we'd rather not recommend that 😄, but if life happens, we'll be here to help.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
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They were very nice and fix my phone…
They were very nice and fix my phone within minutes, this is definitely the place ill go if my phone gets broken again!
October 1, 2025
Unprompted review
Reply from Telerepair.dk
Thank you for your fantastic review! 😊 Knowing that you'd choose us again if you ever need another repair is one of the best compliments we could receive. We're delighted we could get your phone back up and running so quickly, and we'll be here whenever you need us.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Fast and kind service
Fast and kind service.
My USB-C port had become very dirty so i could no longer use fast charging and even getting regular charging to work required fiddling with the cable to make it sit in the exact correct position.
Telerepair cleaned the port in a couple of minutes free of charge. Will definitely come back if I have more severe issues with my phone :)
September 29, 2025
Unprompted review
Reply from Telerepair.dk
Thank you for taking the time to share your experience! Sometimes a simple solution is all that's needed to get a device working properly again, and we're glad that was the case for you. It means a lot to know that your visit gave you the confidence to return if you ever need us again. We look forward to welcoming you back.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Helped me with my AirPod bud for free
Helped me with my AirPod bud for free. Awesome service!
September 18, 2025
Unprompted review
Reply from Telerepair.dk
Not every problem requires a major repair—sometimes a small helping hand is all that's needed. We're pleased we could assist with your AirPod and get everything sorted. Thank you for your kind words, and we hope to see you again whenever you need us.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
Kais from the Købmagergade location is great
Kais from the Telerepair Købmagergade location is an amazing support. he takes his time in assessing your needs, goes out of his way to support you, and offers really good customer service!
September 16, 2025
Unprompted review
Reply from Telerepair.dk
Thank you for your wonderful review! Taking the time to understand each customer's needs is an important part of finding the right solution, so we're delighted that this made such a positive impression during your visit. Thank you for your recommendation—we look forward to welcoming you back whenever you need us.
Best regards,
👱🏻♂️ Emil from Telerepair
✨ Customer Support ✨
📱 Telerepair Group
📧 info@telerepair.dk
📞 +45 70 60 55 90
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Very fast reparation and very good…
Very fast reparation and very good prices
August 27, 2025
Unprompted review
Excellent and fast service…
Excellent and fast service and they didn’t give up until everything was in working order at no extra charge though it meant they had to do additional repairs
August 9, 2025
Unprompted review
Quick and amazing service
Quick and amazing service. Even stayed past close to fix a screen 🙏
July 28, 2025
Unprompted review
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