Telestream Reviews 7

One of the worst customer service experience of any SAAS provider. Their livestream product Wirecast, IS A JOKE. Unstable, crashes regularly, has cost us hundreds of hours in fixing corrupted saved video files.
if running a serious live production - STAY AWAY.
Customer support is hidden behind two websites, and literally two separate logins. Virtually non-existent.
And then several hidden charges with each update, and alleged "bug fix".

no support, if i want to get support i have to find my license serial number in order to log into the support but they don't send it via email and it's not in the customer portal. bad service, don't buy

Purchased ScreenFlow back when it was version 9 and then the update to 10, thinking it was a the top product on the market. Was not a good choice. The usability is mediocre and support inexistent. It was extremely hard to open a ticket in the first place, due to their support website, whose usability standards date back to the nineties, and then got no replies after the initial prompt and a second one, a month later. Never seen such rubbish support, not even from one-dev startups. The company seems to sell lots of different products rather than being focused on a single one, and put a lot of effort in it.

in 2020 this was a good company.... not any more. getting support they ask for me to pay for support and I'm just letting them know they have software bugs.

There is no phone # to call anyone. There is no way to submit a ticket anymore.

Too bad a good company with decent software is now crap!

If you buy some thing from telescreen they will auto charge you every year and hide your credit card information so it’s almost impossible to find it and delete it. It’s also in almost impossible to contact your support. I’d recommend not ever pay directly to them and just look for another brands products.

Purchased a Telestream product called "ScreenFlow" a while ago. Tried using it again, but now it turns out I have to pay another $99 to upgrade or it won't work. Emailed customer service which also didn't work. I wasn't rude but my email address has now been blocked and last email bounced back to me. Great service guys, thanks!

First off first, used Telestream's Screenflow for screen capture and editing and the product is good and easy to use.

The review is about the company's unethical sales tactics. They give the impression you're paying a one-off fee for the product only to realize it is a temporary license.

Why? Because of their forced and paid product updates. They would lock you out of the product in about a year unless you pay for the latest release. The older one would just stop working on your machine, this is if you upgrade your OS. And even if you don't after a while, they phase out support and you will realize certain features will stop working and they will force you to update to a newer one.

To keep using the product, you will need to buy a later version "at a discount".

The initial sales page mentions nothing about this. To be fair, maybe T&Cs have a fine print somewhere. Haven't dug. Then, their support will respond something along the lines of "sorry but it's our way or the highway" and "we're sorry if this wasn't apparent in our initial sales documentation".

No, it wasn't.

Anyone convince me of the contrary by looking at their sales page and I would be willing to update this review.

I urge the company to change their sales page to reflect the fact that new buyers are paying for this version only which will stop working properly unless buyers purchse a paid upgrade or they NEVER upgrade their OS ever.