Temptation Gifts Reviews 

916
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how much they enjoy the wonderful selection of unique gifts and high quality products available on the website. People are constantly impressed by the exceptionally fast shipping, noting that packages arrive securely wrapped and in pristine condition. Shoppers also appreciate the very competitive prices and mention that the support team always provides prompt and friendly assistance. However, some people mentioned that they occasionally received damaged goods, missing items, or incorrect product sizes. A few other people also felt that delivery delays or unexpected tax charges caused considerable frustration during their shopping experience.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the good quality, reasonable prices,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping, prompt... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, prompt delivery times, and... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs, competitive... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt, courteous replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a diary as a gift for myself. It’s Kate Spade 2026 diary and it was over £40 cheaper here than on Amazon. Also the Amazon one wasn’t due to be delivered until late January 2026. I o... See more

Rated 5 out of 5 stars

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped... See more

Rated 5 out of 5 stars

I have purchased from here a few times with no issues. This last order I received yesterday, unfortunately, had 2 broken Christmas decorations. I contacted customer service with 2 photos and they agr... See more

Rated 5 out of 5 stars

I ordered two Sara Miller tins, two metal Sara Miller Easter eggs and a water bottle. The Sara Miller items were beautiful as always and arrived as photographed and in perfect condition. (It would hav... See more


Company details

  1. Gift Shop

Written by the company

Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites. We are FIVE times winners of the title UK Online Gift Retailer of the Year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

916 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(916)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was looking for a Cath Kidston budgie…

I was looking for a Cath Kidston budgie spoon rest and Temptations had the best price. I was offered an extra discount that I was unable to find. I emailed Roby in Customer Service who sorted it for me. I cancelled original order and reordered. First class customer service. The spoon rests have arrived and I am extremely pleased , keeping 1 for me and 1 as a present. In todays world Roby is a breath of fresh air

October 29, 2026
Unprompted review
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Rated 5 out of 5 stars

What a great customer service team

What a great customer service team. Ordered a couple of candles and a groot keyring unfortunately one of the candles was broken l got in touch through email and they apologised and immediately sent out a replacement l got the candle a day later. No problems. Love the products and especially appreciated how they look after their customers. Would highly recommend. I will be ordering from them again without any worries.

October 24, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot praise Temptation Gifts enough…

I cannot praise Temptation Gifts enough for their excellent customer service and support. I ordered two waistcoats from Australia, and when one arrived in the wrong size, the company went above and beyond to resolve the issue. They sent me a replacement in the correct size and even told me to keep the original one!

This is truly exceptional customer service, and I am delighted with the way they handled everything. It is wonderful to deal with a company that genuinely values its customers, even those ordering from overseas.

Thank you, Temptation Gifts, for your kindness, professionalism and outstanding customer care. I would happily recommend you to anyone!
Inma ⭐⭐⭐⭐⭐

October 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Jack Donkeys

Money off voucher on my first shop and speed of delivery. Lovely gifts etc on your website.

We saw a range of your gifts in a gift shop in Torquay and looked up your website when we got home to see more.

October 1, 2026
Rated 4 out of 5 stars

Luckily enough to have a store in…

Luckily enough to have a store in Bracknell and I’ve purchased many items from the store. However recently I made an online purchase but sadly what I ordered wasn’t what I received but a completely different size. I contacted customer services and had a very courteous and prompt reply apologising for an error on their website. I was sent today 8/10/26 a pre paid return label with the promise of a full refund.
Of course I’m disappointed the item I actually wanted wasn’t available but only in the much smaller size, which they sent me. Customer service has been very good and I’m hoping the refund will be processed in a timely manner
I only wish Temptation Gifts offered the option to collect orders in store although I appreciate they do not have many shops countrywide.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend for beautiful gifts

We have ordered from Temptation Gifts twice in the last week. We were drawn to their lovely quality items, at a lower price point than we have found elsewhere.
The products were delivered in perfect condition by Parcelforce, within the expected time frame.
I contacted customer service to make an enquiry, not a complaint, about an out of stock item, and received a lovely reply within two hours.
I will return to them for gift buying in the future, would highly recommend.

September 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Great first time experience !

This was my first time ordering from this company, and will order again!

I was very worried it may arrive broken, but arrived in one piece, thanks to the item being packaged well, and also helped that it was delivered by Royal Mail

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

Easy ordering and delivery prompt at…

Easy ordering and delivery prompt at the notified time. My items well packaged and safe. Items well priced too and I am thrilled with my purchases. Would highly recommend Temptation! Gifts! Thank you.

August 18, 2026
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Rated 5 out of 5 stars

Sara Miller & bottle

I ordered two Sara Miller tins, two metal Sara Miller Easter eggs and a water bottle. The Sara Miller items were beautiful as always and arrived as photographed and in perfect condition. (It would have been even better if I could have selected which tin designs to buy but it did say you were unable to choose). I love the water bottle - I have lots of metal ones and over time the bottom gets dented and they fall over so end up being thrown away. This one is very pretty and has a rubber bottom that makes it more stable, unable to be dented and is embossed with a pretty design. Delighted with it all.

August 18, 2026
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service, Issue with the business when they dispatched my order as they did not enter the correct address then would not re deliver AVOID DO NOT ORDER

August 26, 2026
Unprompted review
Temptation Gifts logo

Reply from Temptation Gifts

Thank you for your review. We are sorry but unfortunately, we cannot be held responsible for any incomplete or incorrect address information on the order details. We ship the orders in good faith as we believe that the information provided has been verified and is correct. When placing the order, our website prompts customers to check the address whilst entering it at the checkout and again just prior to entering your card details and paying and then again when we email you the confirmation of your order. We do not change or amend addresses, unless requested to do so by our customer.

Due to the volume of parcels sent out every day, we are unable to individually check each address that comes through. Our automated dispatch system does make some standard checks to verify that it’s a UK address with a valid post code, but it cannot check that names and numbers are entered correctly, therefore because the postcode was included, the Royal Mail postage label system did not flag up any issues on this occasion.

When placing the order, our website prompts customers to check the address whilst entering it at the checkout, and again just prior to entering your card details and paying, and again when we email you the confirmation of your order. As already confirmed by email, as your order is being returned to us , we have processed a refund. Kind regards Rebecca @ customer service

Rated 5 out of 5 stars

Excellent customer service and great prices and items

Really impressed with temptation gifts customer service. There was a small flaw on one product I received within a larger order (not a fault of temptation gifts but a small printing flaw from Hornsea). Replacement being sent with priority mail without any fuss at all.

Items were also the best prices I’d seen anywhere. Will definitely be looking for items here first when I’m looking for a gift! (The Wrendale fox is amazing!!)

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I had a great experience with them

I had a great experience with them. I had an issue with a product and they rectified it straight away.
Their customer service is amazing.
They have nice unique things and I would definitely use them again. Delivery was very quick too.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

How retail should be done!

I order from this company a lot when wanting last minute gifts and they are always first class. They are the best example of how online retail should be.

Also just read on their website about Jelly cat no longer sell from them. I think that's a big mistake and Jelly Cat maybe need to remember which shops have helped make them who they are.

August 9, 2026
Unprompted review

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