Tennis Warehouse Reviews 

**Misleading Demo Program. I Felt Completely Scammed.**

I would not recommend Tennis Warehouse to anyone looking to demo or purchase a racquet.

Their website says you can try up to three racquets for $25 and that the $25 will be applied toward a future racquet purchase. The way this is presented is extremely misleading and makes it seem like customers can try different racquets through the demo program before deciding which one to buy.

What makes this experience even worse is that I called Tennis Warehouse immediately after receiving my first demo racquet to ask exactly how the program worked. Their representative told me that I first needed to return the racquet by dropping it off at UPS, and that once it was returned, I could then obtain the other racquets.

I followed their instructions exactly. I dropped the racquet off at UPS, returned it as requested, and then tried to order another demo. Only then did they tell me I would have to pay another $25.

At no point during my phone call did the representative clearly explain that every new demo order would require another $25 payment. Had they told me that, I would have selected up to three racquets in the original order instead of returning the first one based on their instructions.

I feel completely misled and scammed. This was not simply a misunderstanding caused by the website. I contacted the company directly, explained what I wanted to do, and relied on the information their representative gave me. They had every opportunity to clearly explain the additional charge and failed to do so.

Their advertising is confusing, their customer service gave me incomplete information, and now they want to charge me again because I followed their instructions. I would not recommend buying or demoing racquets through Tennis Warehouse. This experience destroyed my trust in the company.

Racket arrived literally almost 3 weeks later and just wanted my shipping back because even though for hawaii delivery it shouldnt have take that long. Just wanted my shipping money back and they said they couldnt do it and they made up something about the shipping label getting swapped with a different package and had to reorder it and then saying that wasnt the case. Order the Mizuno Acrospeed 300.

They GUARANTEE to beat prices on their website yet when I provided a cheaper price they told me they were unable to match the price. I tried to go on the chat during business hours and it's "offline.". Terrible customer service and false advertising.

Bought a racquet from Tennis Warehouse that immediately determined wasn't right for me. They basically gave me no options to try and right the situation. Basically told me that once the plastic was off the handle I could not return it. That was it. I was even willing to buy a more expensive racquet if they let me return the one (used once) for a refund minus a restocking fee. Nothing. So I went to Tennis Express and they were happy to take care of me. Would recommend Tennis Express over Tennis Warehouse.

I’ve used tenniswarehouse many times over the years for Federer and Head racquets, Penn tennis balls, New Balance shoes, and odds and ends supplies. One time they sent me a new racquet with a package of string instead of stringing it, but when I complained, they immediately credited me more than the cost of stringing. Otherwise, they’ve gotten everything right. Just recently, I made a mistake with the sizing of two Nike hats, and easily returned them in the same shipping boxes they came in, and upon receipt they immediately credited my card. I have never heard anything bad about tenniswarehouse from my friends. Based on my experience, I would recommend them without hesitation.

I ordered a Babolat Pure Drive for my 16 yo grandson's birthday. I kept checking to see if the racquet has shipped. The order status kept saying it had not shipped yet. I called twice and each time was told the racquet should be strung and shipped tomorrow. After hearing this twice over one week I finally cancelled the order and ordered the same racquet from tennis express for $20 less and it will be strung and shipped in 2 days. I have been a loyal customer of Tennis Warehouse for years but no more. I'll be ordering from Tennis Express in the future.

Hello, I received my shoes recently from this shop and they are fake shoes. I made this notice to the company and they did not want to reimburse me the money. I am very dissatisfied with the purchase, and do not recommend buying there.

One of the most frustrating customer service experiences in my life. I've exchanged 12 emails and 2 phone calls to try to get my store credit for a return. The first 6 emails, the email representatives told me to please keep waiting for the return to process. In reality, the return had already been processed all along but it got lost in their warehouse. Despite their mistake, they still have not given me my store credit and are unable to resolve something so basic.

Purchased a raquet from them and wanted to return it.
They leave a return label in box that racquet was shipped making it very easy to return.
Customer service were great.
Will do business again

Very helpful the workers and good prices.

I just bought a racquet from them. Really needed it for 2 tournaments. They showed it'd get it to me last Thursday at checkout, which would be the day before my tourney.

Yet, the morning of my tourney, I called them to inquire why I still haven't received it. The rep said they were behind in stringing. I said if they can't get it in time, why say it on checkout that they could get here by Thursday? She said oh, our system has issues, and we couldn't update that info. She said it'll be here by Monday.

Since my 2nd tournament will be on Monday afternoon, I am hoping I'll get it beforehand. Now I just got a message saying that it won't be in until Tuesday.

If their cart didn't say they could deliver, I would have called around for another store that could get it to me on time. I live near a city, so there are many options for me to choose from. I thought Tennis Warehouse was reliable, that's why I chose them. They also said that I could return it, but they won't refund me the special string that I ordered, even though they dropped the ball.

I will never use them again.

They take your money over the phone and promise delivery but never follow through

Searched a shoe brand (Nike) and model. Had numerous colors to choose from. Ordered one. Received the order confirmation, and the shoe name had an extra word in it. Searched the Nike website, and Nike does not make that shoe. They make the model I was searching. They make another shoe line with the other word in Tennis Warehouse's name for the shoe. But there is no combo line. The lines are very different. One made for lightweight and agile. The other extremely heavy and made for support and durability. I called Tennis Warehouse and they had no idea which shoe I was actually getting.

I purchased a pair of Lacoste sneakers from Tennis Warehouse that began falling apart after just two months of light use — including a worn-out sole and damaged upper material. When I reached out for help, I was told there is no outsole warranty and that the shoes are not eligible for replacement, despite clearly being defective.

To make matters worse, when I contacted Lacoste directly, even though I didn’t buy the shoes from their website, they immediately acknowledged the issue and shipped me a replacement pair without hesitation. That’s how a brand that stands behind its products handles customer service.

Tennis Warehouse, on the other hand, only offered a one-time 20% discount, but only on a full-priced item — which feels like a way to push another sale rather than resolve a real quality issue.

Very disappointed with how this was handled. If a global brand like Lacoste can take full responsibility, I expected much more from the store I actually gave my money to. I won’t be shopping here again.

I ordered 2 Yonix grips and ran into a problem with the adhesive backing. They sent me 2 new grips asap free of charge with no hassle. Will definitely order from them again.

Why do they continue to sell things when they don't have them in stock? Ive ordered multiple time lately to be told after the fact that the product isn't in stock. Im sure it's because they don't want to miss out on the sales. It's dishonest and Im done shopping there now. Bummer.

Tennis Warehouse continues to have inventory and logistics issues that get worse over time. My latest order was "in stock" when I ordered, but later that day became backordered for 10 days. OK, no problem. The 10 days go by, and now the backordered date is delayed by another 26 days. My suspicion is that the date will just keep extending and I'll never receive my order.

My prior order was estimated to arrive in 2 business days when I checked out, and actually took 7 business days (10 total days).

While I usually order the same item for a lower price through TW, I've started to pay a premium to get my racquets from a local store that is much more reliable. Too bad TW has gone far downhill in recent years.

Great customer service. I recently had a problem when with a purchase that I made and they resolved it right away. A++++ALL THE WAY!

If your order doesn't arrive like mine... forget about it. They tell you they'll take care of it, only to ignore you until you complain again, and then the cycle starts over. They laugh in your face.

Placed an order for strings on an in stock item in May. I was charged for the item already but I was told that the item was on backorder to be fulfilled in July. When I reached out in July to ask about the status of my item, the customer service rep went ahead and cancelled my order without my consent. They eventually replaced my order but now they're telling me that the new fulfillment date is October.