Testaankoop Reviews 

I rarely leave negative reviews, but my experience with Testaankoop deserves a clear warning to other consumers.

While subscribing is straightforward and fully digital, cancelling is unnecessarily complicated. Instead of offering a direct and immediate way to terminate your subscription, Testaankoop requires you to fill out a contact form and then wait for them to get back to you. This creates an avoidable delay and removes control from the user. In practice, you cannot simply decide “I want to cancel now” and have it take effect immediately.

This approach appears to conflict with European consumer protection principles, particularly those introduced under the Omnibus Directive (Directive (EU) 2019/2161), which emphasize that cancelling a contract should be as easy as concluding it. If a subscription can be activated online in a few clicks, the same level of simplicity should apply to termination. Requiring additional steps, human intervention, or waiting periods introduces friction that these rules are specifically designed to prevent.

The issue is not the existence of a form itself, but the fact that the process is not instantaneous. A compliant setup would allow users to cancel directly through their account or via a clear “cancel subscription” option, with immediate confirmation. Here, however, the process depends on follow-up communication, which undermines transparency and efficiency.

For an organization that positions itself as a defender of consumer rights, this is particularly disappointing. Consumers should not have to navigate unnecessary barriers to exercise a basic right.

Until this process is aligned with modern EU standards for digital subscriptions, I cannot recommend this service.

Constructief, informatief

I subscribed to their 2 euro deal, and want to cancel it!!! I sent them 2 emails already and no response, I'm putting this here so someone hopefully helps me out cuz they make it impossible to reach. I should’ve listened to the reviews aaaaa

Active engagement and fulfilled their premises

Don't think this company will help you in justice or anything. Its all lies. In there website they try to sell you fake dreams. "Our advocates will handle it .." not true

After months of battling with proximus over a mistake that they did, I finally got justice thanks to testaankoop juridical team.

I tried to cancel my subscription a few months ago. Couldn't get through to them by phone, and on the website there is no quick way to unsubscribe. Only by filling out a form you can 'request' to unsubscribe which seems barely legal. After filling out this form I didn't get unsubscribed and a few months later after being charged of course every month I tried again and this time I get a reaction that I will be unsubscribed but they will charge me another month!!! Instead of refunding the past months they charge one extra. Terrible experience and unacceptable for the niche this company is in. They review everyone but themselves I guess.

I never recieved any product and that company make a charges in my bank account without my own agree. I tryed to cancel that signature and I wont to do my login in the website. If I receive any charge again I will open a process against that fake company.

This is the second time they have converted my €2 / month two-month trial subscription to a €10/month subscription against my wishes.

The first time, I gave them the benefit of the doubt - perhaps I had made a mistake in submitting my preferences. This time I am absolutely sure I told them both via their online contact form, AND on the phone that I wished to discontinue it. Meaning that they should have charged me €2 twice for the first 2 months (Sep 2022 and Oct 2022) and then stopped. But suddenly in November 2022 I see a €10 charge from Test Aankoop on my bank account.

My advice to trial subscribers is that you disable the direct debit mandate if you wish to discontinue - otherwise they will take the money.

Having screwed this up twice, they are at best incompetent, at worst dishonest.

It's ironic that they are a consumer complaint forum. I wonder if they would publish a review about their own business practices - based on the reviews on Trust Pilot, they should be strongly dissuading customers from signing up with them.

08th November 2022 - my response to Test-Aankoop's reponse: I have already contacted your customer service and the lady I spoke to acknowledged having received a message from me on 25th September 2022 requesting stoppage at the end of the 2-month trial period. So I did this far earlier than the 15-day notice period you require. I expect a refund of my last (unauthorized) payment of €10.84.

10th November 2022: I demanded, and today received, a refund through my online banking platform. Thank you. I wish to be fair, and have updated the title and the rating to reflect a reasonably good product offering, unfortunately betrayed by poor administration.

I chose a soundbar as welcome gift. Somehow didn't get a mail. By phone I got directions. Now it's not working with my Sony TV.
I like an email address not a phone. And the link I found here is a dead end...
I did expect better customer service contactibility . If the website doesn't change soon I will be forced to leave.

Bunch of thiefs! I cancelled my subscription via telephone, but they continued charging me for months after that. Once I noticed that, I informed them I had already cancelled my subscription, but they refused the money they had illegally taken from my bank account. Whatever you do, do not become a member of this corrupt organisation! Shocking to see from the other reviews that there is a clear pattern of this kind of malpractice.

Absolutely terrible. I've registered myself through phone call than I simply wanted to cancel my monthly membership. In the beginning woman told me that If I cancel my membership before month I won't be paying anything besides all that I've never talked with any of their lawyers ? They still charged me. I've called them and told them to cancel my membership but they have never done that and simply charge me ? I was explaining my problem to a woman than she hung up phone on my face ? ABSOLUTELY SO RUDE ! Only thing they are good at is hanging up phones on your face. This happened to me twice. They are so friendly when it comes to registration though. But don't ask me what happens after you registered !