Theatres Online Reviews 

9
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Events & Entertainment

Information provided by various external sources

Book West End Theatre tickets and find out whats on at theatres across the UK, Find shows, Concerts and Events near me


Contact info

2.3

Poor

TrustScore 2.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(9)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stole my money

SCAM!! Paid for a year's membership to showcase my business. Emailed and called them 3 months before the next renewal to inform them I would not be renewing. They confirmed over the phone and via email that the gocardless subscription was cancelled. Payment was taken anyway. They confirmed they would refund the money after I raised it. Now they are not responding and won't pick up the phone. They have effectively stolen my money.

July 22, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

As per a previous review by a company…

As per a previous review by a company who advertised this is a trap! Money taken after a year via Go cardless with no communication for a year from this company. No advise that payment would be taken so no opportunity to withdraw. They rely on you forgetting. Had absolutely no enquiries from the advertising with this company and now they refuse to return the money they have taken.
Edit - I have been refunded 50% of the advertising money which was taken as a yearly subscription via GoCardless. The company advise that they are not the same company as the other reviewer. They also have said that they will set notifications so that advertising customers have the opportunity to opt out of this continuing advertising subscription they use.

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful! Great show!

Used this site to buy tickets for the Bodyguard in Liverpool - when I needed to find out disabled access information they came back to me immediately and put me in touch with the correct contact. The show was also fantastic! Thank you!

September 13, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Please be aware that this company are…

Please be aware that this company are not the same as the previous firm. They did 12 month advertising contracts.
This is not the same, companies only pay a small monthly coding fee to be listed as a preferred partner, with no contracts or T&C's. Pay as you go facility.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Fishermans friend lowery theatre wow fab

Saw fishermans friends at the lowery theater
Wow what a show rates as one of my best shows I've seen better than film and loved the film the cast and musician's were great
Music was fantastic
A must see show not to be missed

September 27, 2022
Unprompted review
Rated 1 out of 5 stars

Do not advertise with this website

Do not advertise with this website. Their whole business model is set up to trap customers into rolling contracts. they have a very low web presence and so little or no traffic is ever directed. They demand a 12 month written notice period to cancel otherwise contracts roll over for a further 12 months ! This is never explained and no renewals are ever sent out. They have to trap their customers in order to maintain advertising revenue rather than make their own efforts to improve their website. If the website worked, customers would not want to cancel. Businesses that treat their customers this way should be avoided. Any business with integrity would not exploit an unhappy customer.

February 4, 2020
Unprompted review
Theatres Online logo

Reply from Theatres Online

Please can you contact ana@theatresonline.com

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look