The Boiler Engineer Ltd Reviews 

781
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

2nd time of having our boiler at our caravan, serviced with this Family run Company. Wayne the owner was great, on time, very friendly, thorough & explained everything he was doing. Would 100% recomme... See more

Rated 5 out of 5 stars

Old boiler removed and new combi installed. Wayne visited to survey the property, next day submitted quote. The following week Brandon, Cameron & Dillon (a credit to the company) arrived to start wor... See more

Rated 5 out of 5 stars

Had a really great experience with 2 great engineers. They arrived on time were polite and considerate removing shoes etc. aside fro promptly dealing with my issues they were kind enough to explain so... See more

Rated 5 out of 5 stars

So happy to have found Wayne and his team. We had a new boiler installed and from the moment Wayne came round to check our requirements and provide advice I knew we had found the right man for the job... See more

Company details

  1. Heating Contractor

Written by the company

The Boiler Engineer Ltd is located Near Ashford Kent, offering New Gas Oil & Lpg Boiler Installations, Service & Repair, Landlord /Homeowner Gas Safety Inspections, System Upgrades, New Boiler finance options available including 0% Finance. Covering Ashford, Tenterden, Romney Marsh, Folkestone, Canterbury and surrounding towns and villages. The Boiler Engineer Ltd are Kent County Council Trading Standards Approved. An Honest, Reliable & Friendly, Local based company with over 30 years experience within the domestic and commercial plumbing and heating industry, as we have worked for manufacturers having inside information sometimes helps. "Your local heating experts"


Contact info

4.9

Excellent

TrustScore 5 out of 5

781 reviews

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4.9

All reviews

(781)

1 review in the last 12 months

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Rated 3 out of 5 stars

The Boiler Engineer Ltd provided decent…

The Boiler Engineer Ltd provided decent service overall. Their team was polite and professional during the boiler installation and maintenance visits. While the process was smooth, the experience was satisfactory rather than exceptional. Communication was consistent, and the staff were helpful and efficient, but some minor improvements could elevate their service further. A solid 3-star experience.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Annual boiler servicing

Having received excellent service since the new boiler was installed just over a year ago, I would certainly recommend this company. The engineer, Brandon, who came to do the annual check up was pleasant and knowledgeable and provided very interesting information about the system.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Our boiler broke down

Our boiler broke down. From my first contact with Tracy to our 2 visits from Brandon, 1 to diagnose and 1 to fix, I cannot fault this company.
We are regular customers for our yearly boiler service and cannot rate them highly enough. Alway friendly, very helpful and professional.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Old boiler removed and new combi installed. Wayne visited to survey the property, next day submitted quote. The following week Brandon, Cameron & Dillon (a credit to the company) arrived to start work.
Very likeable lads and very efficient, all work completed within 3 days, outstanding service from start to finish.

September 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Wonderful service from the Boiler Engineer

We are very pleased with Wayne of the Boiler Engineer who is always on hand to help, and service our conservatory gas heaters. Wayne and his team of engineers are always helpful and arrive when they say they will, unlike some major utility companies! We wish Wayne a continued growing base of customers who will always be pleased they choose the Boiler Engineer for all their gas servicing.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

We needed a new boiler fitted

We needed a new boiler fitted. So phoned the Boiler Engineer Ltd.
They made an appointment for somebody to come out to advise us. Wayne Chapman came around for a chat and to advise us (he gave us no hard sales talk just advice).
We agreed for them to fit us a new boiler.
On the day arranged Ronnie and Cameron turned up right on time. they removed old boiler and replaced it with new all in a day. They came back the next day and flushed out all the radiators.
They were extremely polite and friendly and happily answered any questions we had. After the second day they left every thing clean and tidy. We would truly recommend this company.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

This was some quite extensive work for my 92year old mother. The Company kept my mum (via letter as she is does not understand e-mails) and myself up to speed with what was happening and when.

The two lads that did the work were polite, clean, tidy and efficient and are a credit to the Company and themselves

June 18, 2024
Rated 5 out of 5 stars

Second time I've used this company

Second time I've used this company. Was easy to book. Engineer arrived on time and carried out safety check efficiently. Very satisfying service. Everybody was extremely helpful. Would definitely recommend this company and use them again

July 26, 2024
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Rated 5 out of 5 stars

Had a really great experience with 2…

Had a really great experience with 2 great engineers. They arrived on time were polite and considerate removing shoes etc. aside fro promptly dealing with my issues they were kind enough to explain some of the reasons and possibilities and how things work which is great as I am someone who likes to know what’s going on. 10/10 would definately have those boys back again

July 17, 2024
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Rated 5 out of 5 stars

Highly recommended

The engineer, Conor, rang in advance to inform they would be a little late due to a hold up on a previous job which was very kind. An excellent all round service as always from this company. Highly recommended.

July 16, 2024
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Rated 5 out of 5 stars

GAS certification

Excellent prompt service and professional.
They were available straightaway and communicated efficiently.
Very happy 👌

June 17, 2024

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