The Bridge Reviews 

I bought a suitcase at their store in Rome. I was assured that even though it’s white I should not worry as the material is made so that any stains will come off easily. I spent a lot of time trying to clean it to na avail - after one single flight the suitcase remains dirty and already looks old… This is very sad for for a rather pricy product.

The customer service are totally not supportive as well and act as if I made up what I was told in the store - their only advice was to clean it and maybe talk to people in the store myself (I don’t live in Rome so not possible).

Excellent and prompt service. The gift arrived promptly and was of the usual excellent quality expected of The Bridge. The recipient was delighted.

This Midnight/Gold Magda bag is absolutely gorgeous and delivery to the US was unbelievably fast and extremely well packaged. The leather is structured but not stiff. The versatility of the bag from hand carry to crossbody to shoulder makes it a great everyday bag. It holds all of my essentials including my iphone 17 pro, Prada sunglasses and Prada reading glasses (I specified the brand to demonstrate size since Prada eyewear is large), a large rectangle style wallet, a charging block, car keys and several other small items. I did have some issues getting information on the weight of the bag but once it arrived I found it to be 1.38 pounds if that helps anyone to know. I would not hesitate to purchase another bag from The Bridge. The quality is wonderful and I feel like I have a special piece that will be in my wardrobe for many years to come. Thank you for designing this beautiful bag! -Atlanta, GA, USA

Bought as a present. Beautiful leather, well made and should age very well.

The unique design of the clutch, the perfect size and the fantastic material quality!

The ítems are really of high quality, no doubt and I would always recommend this brand. But my personal experience turned out to be disappointing. I ordered a wallet for my husband’s BD. He prefers the Bridge wallet for years for its exceptional quality. But by now the model he uses which was worn out for some 5 years, is not manufactured any more, and I chose a similar online. Unfortunately, he didn’t like this wallet, and this gift appeared to be a disaster. The thing is I made it personalized, and such items cannot be returned by the company policy. Then he found the correct model of the wallet in a shop in Roma and which cost 3 times as less. So, all this is very dissatisfying regardless the quality which is always perfect, as 200€ wasted, and no chance to have at least a partial reimbursement.

There is something truly special about a beautifully crafted Italian leather handbag, and The Bridge exemplifies everything I appreciate about traditional Italian craftsmanship.

From the timeless design to the attention to detail, this handbag reflects a level of quality and sophistication that is becoming increasingly difficult to find. The leather is absolutely beautiful, and the design strikes that perfect balance between elegance, practicality, and understated luxury.

What I particularly appreciate about The Bridge is its commitment to classic styling rather than fleeting fashion trends. This is not a handbag purchased simply for a recognizable logo. It is a piece chosen for the beauty of its materials, the quality of its construction, and the artistry behind its creation.

The international shipping experience was also impressive. I was able to follow my handbag's journey from Tuscany, Italy, through customs and ultimately to the United States. It made receiving something crafted in Italy feel even more special.

I have developed a real appreciation for Italian leather goods, and discovering The Bridge has only deepened that admiration. There is something wonderful about owning a handbag that feels both luxurious and timeless—something you can enjoy for years rather than just a season.

The Bridge has earned a place among my favorite leather goods brands. Beautiful craftsmanship, understated elegance, and unmistakable Italian character.

Bravissimo, The Bridge! 🇮🇹

Ordering process very straightforward, clear and easy. Delivery unbelievably quick!

Customer service for ordering online was excellent and I'm very happy with the quality of my handbag.

Beautifully presented
Quality bag, delivered quickly and efficiently

The Bridge products are absolutely beautiful, sturdy and surpass the kind of quality you get for the price. The company’s communication via email is excellent. They answered all my questions via multiple emails patiently. Five stars.

I am delighted with my bag. It is exactly what I wanted and the size is perfect. as always, the bag is beautifully made and I’m sure it will last me for a long time. I am still using a smaller Bridge that I bought at least 25years ago! If you look after them, they just get better.
My bag arrived very promptly within a couple of days and the communication whilst in transit, was very regular and accurate. thank you.

Fast Service and very nice bags!

I had a great experience with The Bridge. From start to finish, the service was excellent, and I was particularly impressed by the professionalism, helpfulness, and attention to detail of the team.

They were always available to assist me and handled everything quickly and efficiently. I truly appreciated their support and the high level of customer service.

I will definitely recommend The Bridge and their products to others, and I look forward to purchasing from them again in the future.

Thank you very much for your outstanding support and professionalism!

Fake products made in Italy. Looking nice but mechanically at chinese substandard. At an expensive leather trolley a metal pin was falling out of the handle. Now the handle hangs loose. Expensive product unusable after 1 1/2 years. This is now the 10. week where I complain with the retailer (koffer.com) and they try to get a replacement pin. No service, just blaming customers.
Update: After contacting THE BRIDGE directly via their customercare email the things went fast. Within 1 week I received the replacement pin and the "repair" was finished by myself within 4 minutes. Score raised from 1* to 3* because I love their leather craftsmanship.

I bought the Bridge Frida bag from the original site, but unfortunately the fabric strap arrived defective (pic 1).
I contacted customer service and asked for a replacement. After weeks of waiting and several polite reminders, they told me I would have to return the entire bag in order to receive a new one — but only if it hadn’t been used.
Of course I had already used it, since I had received it weeks earlier and they had taken so long to respond. Besides, I was only asking for a replacement strap, not a whole new bag.
A few days later, they finally replied saying they had found a suitable replacement strap, but I first had to send back the defective one before they could ship the new one. So I did.
After several more days without any update, I contacted them again to ask when they planned to send it. Eventually I received the replacement strap — but it was also defective, with a very obvious uneven seam.
I paid €325 for this small bag and expected a finely crafted luxury item, not such poor quality and disappointing customer service.
Very disappointed and very, VERY angry.

It was one of those midnight where you just have the urge to do some online shopping since it had been a while for me to buy a handbag.

At that time I was thinking about Pearl District baby – leather shoulder for 1 month, so I decided to buy it. But since it was midnight, I put my address wrong. I only put city + country and number 2 :D

However, their customer service support, contacted me immediately in the morning and my bag was immediately shipped on that day. Just got my bag today. They even shipped it with express DHL.

Super happy with the service and the bag. The bag is super pretty, the zip feels so expensive, the leather feels so smooth and just like what I've imagined. I don't understand the low ratings, but I'm super happy that I gave the online shopping at The Bridge a try.

Would purchase again in the future!