TheCarBarns Reviews 

Went and picked up my VW tiguan from the car barn, everything went well car was great and it suffered a alternator issue, I messaged Tim and told him that I will get it investigated and send him over the quote to deal with the warranty as it was under 3 month warranty.

Tim replied to me saying yeah get it looked at asap, the day came I sent him a message with the diagnostics on the car with the price of repair on the 29/10/26 and was ghosted by him and still I’m to this day

Luckily I have had this sorted by my car finance but that came with a lot of issues and headache from them!

This was a very simple car repair an alternator swap nothing major and I couldn’t even get a reply for that never mind if it was something more serious

Do not buy from the car barn!

I Honestly do not know where to start, this man needs to be in Prison, i have met some scammers in my 66 years on this planet, however TIM BOLER AND HIS WIFE REALLY TAKE THE GOLD MEDAL...
Lie after lie after lie, they just say whatever they will as long as it makes a sale, i have taken them to court and am now taking this further as they are even lying to the courts, i think this is called Perjury...
I really don’t care how long or how much it costs, I will get what’s owed, many people perhaps cannot afford to do this, but I can and I will.
Please, please, please read the reviews of these criminals before ever attempting to buy from them...

The won the auction on Motorway to buy my Merc estate and then disappeared completely without any explanation - what a bunch of time wasters, and seem to be quite a common scenario with them. Be careful of them.

Found this company to be very professional, good communication and nice people. One very happy customer.

After winning the auction for my car on Motorway, in the days that followed I received no contact.

I contacted the dealer through all methods of communications, WhatsApp, Phone, and e-mail.

3 days after winning the auction and constant attempts at getting an acknowledgment from this dealer, I hadn't even had that.

Dealers like this should not be on the Motorway Platform, I went as far as logging a complaint directly with Motorway.

Not sure what the goal is with bidding for a car, putting other legitimate dealers out reach.
Strange behaviour from such a dealer with a stocklist that's this appealing. Unsure as to their motivation or reasoning behind their actions.

My advice would be to avoid at all costs. Don't waste your time: if this Dealer won the auction for your car, call Motorway, cancel the sale and report the dealer after 48 hours "contact period".

Utter waste of time, Shameful practice and a disgrace to the motor trade. It's garages like this that cause stereotypes with dealers.

Start putting people's experiences first. You're a service orientated business failing to deliver.

I have tried numerous times to contact Tim but had no response whatsoever.

Seeing that they respond to negative reviews may mean some sort of communication.

I have had a few concerns regarding the car, 1st one being an engine management light on the way home and false promises of sending "Danny" to come and investigate. This didn't occur even after having to put short notice holiday in to accommodate this invisible technician. I eventually got it repaired myself at cost because they couldn't be bothered to come out.

The second issue was relating to the V5 registration. As Tim had a previous log book with a private plate, we had to register it manually which he ensured is he would solve that week. After a 4 week wait, I decided to contact DVLA and was shocked to learn that the car was unregistered and no change to registration had been actioned. I contacted Tim and got (obviously) no response and the thought the best course was to solve it myself (once again) at a cost of £25 and going through the V62 request for registration form as Tim had failed to process the registration effectively.

Once the V5 eventually came through, I checked the tax status and it indicates that the tax was only done for 6 months, where we had transferred £402 to Car Barns for a year's worth of tax as agreed with Tim. This however was completely misleading, as an annual charge is £383.33. And, he only taxed it for 6 months?!

Meaning they have had not only received more than what the annual charge is, you've short changed us by only putting 6 months of tax on.

Honestly, communication great at beginning, promises the world and then leaves at the first sign of trouble. The guy cannot be trusted, does not respond to calls, texts or emails and then steals from you. Citizens advice has been contacted.

Avoid, my gut was right, don't fall for it.

When I bought the car Tim at car barns agreed to take my car as a part ex with the existing finance being cleared and money left as a deposit with new finance.
A month later I was shocked to find that I was paying my new and old finance still..The finance hadn't been paid off. When challenged Tim said he d pay it straight away and refund the difference for the payment I'd had to make. Taking amount and bank account details.He never has. He is ignoring messages. Also on collection of the car the badges were all missing. Being removed to polish the car. He said he d ordered new ones and they were due.He said he d send them on..He hasnt..
Not a man of his word.. He has a lovely selection of cars but if you want peace of mind - I would avoid car barns.No after care service or communication. Personally I'd go above and beyond for a customer, reputation and return business.
Please be cautious.

ONE STAR — A SHOCKINGLY UNPROFESSIONAL EXPERIENCE

My experience with The Car Barns Group Ltd and Tim Boler has been absolutely dreadful.

They successfully bid for my Fiat 500E through Motorway and won the vehicle. From that point onwards, what should have been a straightforward transaction descended into weeks of wasted time, failed arrangements and astonishingly poor communication.

Having won the bid, they initially failed even to contact me within the expected timeframe. I had to chase Motorway, who then had to chase the dealer.

It got worse.

I made it absolutely clear that I was shortly leaving the country and that the vehicle therefore needed to be collected promptly. Despite that, collection arrangements dragged on and I wasted an entire day waiting for a collection that simply did not happen.

Eventually a transport company was instructed on behalf of The Car Barns Group Ltd to collect the Fiat from Bristol and deliver it to them in Stratford-upon-Avon. I received confirmation that they were arranging a driver, so naturally I believed that after all the previous messing around the transaction was finally going to be completed.

Wrong.

After nearly THREE WEEKS since the supposed sale, I have now been informed that the collection has been CANCELLED.

I find this behaviour quite extraordinary.

This wasn’t somebody casually enquiring about a car and then changing their mind. This was a motor dealer bidding for my vehicle through Motorway, successfully winning that bid, agreeing to purchase it, allowing the process to drag on for weeks, failing to collect it as arranged and ultimately cancelling the collection.

Meanwhile, I am the person left with the car, the inconvenience and the wasted time.

If a professional motor dealer isn’t prepared to complete a purchase, in my view they simply shouldn’t bid for the vehicle in the first place.

I have bought and sold plenty of vehicles over the years and I struggle to remember a transaction handled as badly as this one.

Based on my personal experience, I found the whole episode unreliable, disrespectful of my time and thoroughly unprofessional.

Potential customers and sellers can draw their own conclusions from that.

I certainly know mine.

I would never deal with The Car Barns Group Ltd again.

Tim was great in helping getting everything sorted quickly. Great communication throughout. Very Happy!

Fab customer service from initial enquiry through to collection of my car

Tim was great to start off with, excellent initial service and even dropped the car off for me to be adapted. Things went bad after.

The day after delivery, the car had constant engine management light issues, ad blue warnings and unreliable AC. Tim was informed of this issue as soon as it had occurred and initially said we could bring it in to be repaired. Ever since then, he has ignored every phone call and text I’ve made to resolve this issue. This happened for two months straight.

Extremely disappointed and will cost me because of his lack of post sale service for customers.

Strongly advise avoiding this company.

I sold my car via Motorway and accepted the offer from The Car Barns Group.

I was given Tim’s details and contacted him to arrange collection. The motorway courier arrived, inspected the vehicle and Tim signed off. He sent me a WhatsApp image of an error with his banking app and explained that until it was fixed he could not clear the finance on the car.

I bank transferred him the negative equity balance, the courier took the car and I expected the finance to be cleared within a couple of days.

Fast forward 3 weeks, I had been chasing the finance company daily but no sign of the payment being sent, and despite trying to contact Tim daily he is a professional at ignoring calls and messages, so I had no idea where my car was and why they hadn’t paid for it and where now ghosting me.

I was considering reporting the car as stolen at this point. Tim finally paid the finance and now there was just the matter of the negative equity that I had paid him. Because of how long he had taken, more payments went out of my account and I was now in positive equity.

I provided a full breakdown to Tim and requested that they refund the equity, but once again he ignores calls and messages and has essentially pocketed £300 that he owes me.

Motorway have thus far been unable to assist as he also seems to ignore them, how they are allowing conmen like this on their platform I have no idea!

Editing this review on light of Tim’s reply: it is astounding that the only means of contact we seem to have is via TrustPilot reviews? Why do you not reply this promptly directly?

As per the screenshot you sent me via WhatsApp of you attempting to pay the finance and receiving an error from Barclays, your suggestion that motorways payment process contributed to the delay is rejected.

Regarding the £300 refund you owe me, you have been sent an updated settlement each time it expired (due to you taking so long to pay). I know these settlements were received by you because the finance company confirmed that the correct amount as per the latest settlement was eventually paid. Therefor the negative equity I original paid you alongside the first settlement quote no longer exists and needs to be refunded.

I reiterate I have sent you multiple times the facts, breakdown and account details for the refund and you continue to ignore them and keep the money.

Avoid this company.

I would strongly advise others to think twice before dealing with The Car Barn Group. They purchased my Bentley GTC through the Motorway auction, but after the sale they became completely unresponsive.

I have emailed Tim and repeatedly tried calling the company, but the phone appears to be constantly engaged and I have received no meaningful response.

Based on my experience, the business has not demonstrated the level of professionalism or communication I would expect. The whole process has been frustrating and has felt like a complete waste of time.

I felt very comfortable throughout the whole process. No pressure just helpful advice.

UPDATE after writing to the car barns raising my concerns I’ve received no reply. I have today issued legal proceedings for misrepresentation on the vehicle I purchased, avoid at all costs. £43000 on a defender that’s has no service history and a warranty that isn’t worth the paper it’s written on.

Sold my vehicle through the Motorway via this company and they are completely useless.

Did not contact me to arrange collection and it was me who had to keep calling to arrange anything.

Was meant to collect my car on Tuesday, nothing happened and didn’t pick up any calls. Finally spoke to someone on Wednesday to say that they would call me back with an update, never happened. Chased again and was told they would arrange collection on Thursday or Friday, again nothing happened. All the time in between they said they would call me back in 15 minutes with an update. They never did. Must have ignored many of my phone calls as I just wanted an update but they are completely useless.

Decided to go elsewhere as the communication from this company is non existent. Learn from other reviews and stay clear from this place!!

I bought a Bentley Continental from Tim and haven't had any issues. I did get an independant assessment done which highlighted a couple of issues, for which Tim and I came to an agreement on. They also sent me a copy of the final service invoice for my records on request. The car has been fine, and Tim also included the special C-Tek charger adapter for this car as a goodwill gesture. I took several weeks looking at and making up my mind on this car and so far, it's been fine.

AVOID AT ALL COSTS.

Harry wormwood doesn’t have a look in with this man. Sells a car and it breaks not even 6 hours after buying and then doesn’t want to fix the issue. Doesn’t answer the phone to his buyers. DO NOT BUY FROM THIS MAN. I wish I listened to all previous reviews.

Thank you to Tim and the team for a great service. I'm thrilled with my new purchased car.

I’ve now bought two cars from the Car Barn. To be fair, both have been good without issue. The first being a Jaguar F type P400 and the second; Aston Martin DB9.
On both occasions, I spent on an extended warranty, Jaguar: 12 months at around£800 and the DB9: 24 months at around £1600/£1700. With both cars, I never received any documentation on the warranties.
I chase Tim many many times, especially for the DB9- phone messages, emails and no response.
I assume he takes your money for a warranty and doesn’t actually activate anything and just pockets your money?!? That’s my personal view… I called and emailed many times, but nothing…

Very pleasant and smiley when you first meet him, but as soon as money exchanges… he is obviously a different character!