The Case Shop Reviews 11

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Packaging Company
  2. Hobby Store

Written by the company

We are the UK’s Largest supplier of waterproof and protective cases. We have over 20 years of experience within the industry of protective cases and our experienced staff are always happy to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Service

Tim was an absolute pleasure to deal with. He price-matched, plus offered next-day delivery for free! 10/10 from The Case Shop.

November 20, 2025
Unprompted review
The Case Shop logo

Reply from The Case Shop

Thank you Mo! Really appreciate you taking the time to leave a review!

Advertisement
Rated 5 out of 5 stars

Have again used this company and still…

Have again used this company and still the customer service and information regarding items is always first class, recommending the correct item for its use.

June 4, 2025
Unprompted review
The Case Shop logo

Reply from The Case Shop

Thanks for your custom and taking the time to leave a review Paul! Really appreciate it!

Rated 5 out of 5 stars

Rare to get such great service at this price point

They couldn't get me the case I wanted in time so the guy on the Chat Window suggested a [much] cheaper option, so I ordered that.

Then a follow up phonecall from a lovely lady asking me if it was OK to leave the lid foam in.

Arrived really quickly and is perfect for what I need.

I'm delighted and would buy from The Case Shop again in a heartbeat.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service...

Havent actually received my case but just to say that the manager/owner(?), Tim, replied to my query about personalising a case, offered suitable alternatives. Then when I ordered the first one, phoned to let me know it would be a short wait for delivery, and to make sure I wanted it and not a cheaper version!
Really great customer service! I know a few companies that could learn from The caseshop!

March 1, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic quality products & service

Fantastic quality products, good value & great service. I bought an Explorer 2214 case (for a DSLR). The case feels incredibly tough. Delivery was very quick - highly recommended.

January 5, 2023
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look