10/10, just all round lovely, the chocolate does not last long in the house & quality is superb. Packaging is fantastic & delivery was exactly as described. The thought & creativity put into each bar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Incredible chocolates! The flavors are unique and are guaranteed to be something you’ve never had before. You can tell there’s a lot of love put into these products because it is reflected in the qual... See more
Company replied
The packaging and the images used is so genuinely glorious, the thought, care and execution is flawless, now thats the packaging. Let's get to the chocolates, let me just start of by saying I suffer... See more
Company replied
Everything arrived without any problems, it was packed really nicely with some cooling patches since I order during the heatwave. The chocolate itself was packed in a little paper box and it looke... See more
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Company details
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The best chocolate
I mean I can’t really put it any other way, than they are the best chocolate!
The flavours, the quality, the designs, the knowledge of knowing where the product comes from, just simply amazing
October 9, 2026
Best quality Chocolate products I have…
Best quality Chocolate products I have purchased
Well done keep up the excellent work
October 9, 2026
great gift! Delicious chocolate bars!
Got these for my husbands 40th birthday and we absolutely loved them! The golden caramel bar was definitely the favourite!! Your caramel is to die for!!!
October 6, 2026
Great Products but the only thing that…
Great Products but the only thing that irtates me is that when you pick the products you want by the time you go to checkout half of the products have gone. My advice to this company is give the customer 15 minutes grace what's in they're basket at least please.
November 8, 2026
Unprompted review
Best chocolate ever
Best chocolate ever! Waiting to taste the Christmas lines…..looking at all the new flavours I don’t think they will disappoint. I love all of them I’ve tried. Thank you.
October 6, 2026
Lovely chocolate loved the packaging…
Lovely chocolate loved the packaging makes it that little bit more exciting can’t wait to order more
October 9, 2026
Been ordering from The ChocolateSmiths…
Been ordering from The ChocolateSmiths for years, best ever chocolate. Just need a standing order set up 😉
October 9, 2026
The most brilliant chocolate…
The most brilliant chocolate in most wondrous flavours. I have ordered many and not one single bar has ever disappointed. It’s as close to a real life Wonka bar as you’ll get!
October 7, 2026
Reply from The Chocolate Smiths
Oh, what an absolutely magical compliment! 🥹💛 Being compared to a real-life Wonka bar is enough to make our little chocolate-loving hearts burst! We're thrilled that every single bar you've tried has been a winner, and it means so much that you keep coming back to explore our wonderfully weird creations. Thank you for your incredible loyalty and support! 🍫✨❤️
Average taste but i don't regret trying it
Chocolate wasn't the best for the price. It was ok. More style over substance for me personally. Packaging was very cute though and visually cool.
October 7, 2026
Reply from The Chocolate Smiths
We're so pleased you loved the packaging and presentation! 💛 We're sorry the chocolate itself didn't quite live up to your expectations, particularly given the price. We put just as much care into creating our flavours as we do into their presentation, but appreciate that taste is very personal. Thank you for giving us a try! 🍫
A magical company!!
I have neve tasted your chocolates, yet!! I buy for my married son. From the first moment I found out about you without reading any of your literature. I knew you were a magical company and Krystyna proved that I was correct. Steffi everything about your creation is utterly fantastic!! In a crowded market I doubt that any company in the world could match yours!!!!! Best wishes to you all. Cath
October 6, 2026
Reply from The Chocolate Smiths
Oh Cath, what an incredibly beautiful review! 🥹❤️ Your words have genuinely touched us, and Krystyna is going to be absolutely delighted with her special mention! It means so much that you've recognised the love, creativity and passion behind everything Steffi has built, even before tasting our chocolates yourself. We're so lucky to have customers like you, and we hope your son enjoys every delicious bite! Thank you from the bottom of our hearts for your kindness and wonderful support. 🥰🍫
Phenomenal Products
Honestly - if you've never ordered from the Chocolate Smiths, do yourself a favour and try their chocolate. I live in Sydney, Australia and am constantly buying from TCS because their chocolate is just so amazing, delicious and MAGICAL. The effort that the team puts into their product is second to none! Their customer service is phenomenal, I have emailed a few times on separate occasions about my orders and they are always quick to respond and so helpful! The owner Steffi is always on their instagram talking to her customers and is so passionate and transparent. This passion is clearly an inspiration for her team who are also included on their instagram. I really cannot think of another business that shares whole heartedly so much with their customers! Once again, their chocolate is a MUST TRY!!!
October 7, 2026
Reply from The Chocolate Smiths
Oh my goodness, what an absolutely wonderful review! 🥹💛 Thank you so much for your incredible kindness and for supporting us all the way from Sydney! It means the world to us that you appreciate not only our chocolates, but also the love, passion and hard work that Steffi and the entire team put into everything we do. Your lovely words about our customer service are especially appreciated, and we'll make sure the whole team sees this! Customers like you are the reason we love what we do. Thank you for being such a wonderful part of our chocolate family! 🥰🍫❤️
Incredible chocolates
Incredible chocolates! The flavors are unique and are guaranteed to be something you’ve never had before. You can tell there’s a lot of love put into these products because it is reflected in the quality. I’ll be a repeat customer for sure. I can’t wait for the new Christmas flavors!
October 6, 2026
Reply from The Chocolate Smiths
What a wonderful review! 🥰💛 Thank you so much for your lovely words! We're delighted you appreciate the creativity, quality and love that go into our chocolates. It's especially exciting to hear that you're looking forward to our Christmas creations! We can't wait for you to try them, and we're thrilled to have you joining us for more chocolate adventures! 🎄🍫❤️
10/10
10/10, just all round lovely, the chocolate does not last long in the house & quality is superb. Packaging is fantastic & delivery was exactly as described. The thought & creativity put into each bar is shown & is very much worth the money
October 6, 2026
Reply from The Chocolate Smiths
Oh, what a fabulous review! 🥰💛 We're absolutely delighted that our chocolates don't last long in your house — we can't think of a better compliment! 😂 It means so much that you appreciate the quality, creativity and care that go into every bar, as well as our packaging and delivery. Thank you for your wonderful support and for making our day! 🍫❤️
Disorganised company
The chocolate isn't bad but this company is run in a chaotic manner. Their products are often released at limited set times and their customers have to scramble to buy them and they sell in such limited batches that they often sell out immediately (even when the items are in your sales cart). Often I have to buy the products I want in separate batches and the cost of postage for each item falls on the customer. They have been selling their products in this disorganised manner since 2020. I buy from a number of small independent chocolate sellers and this company has really poor sales techniques compared to other small sellers
September 4, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you for your feedback. 💛 We're pleased you enjoy our chocolate, although we're sorry our product releases have been frustrating for you.
As a small independent business, our chocolates are handmade in limited batches, and some of our more popular releases attract exceptionally high demand. Unfortunately, this means certain products can sell out very quickly. Adding an item to a basket does not reserve it, as stock is only secured once checkout is completed.
Our limited releases are a deliberate way of managing production capacity while maintaining the quality and creativity our customers expect, rather than a reflection of how the business is organised.
We appreciate that this purchasing experience won't suit everyone, but we're incredibly grateful for the enthusiasm and support our little business receives. 💛🍫
delicious and lovely packaging
May 4, 2026
Reply from The Chocolate Smiths
Thank you so much! 🥰🍫 We're delighted you enjoyed the chocolate and loved the packaging too! We put lots of care into both, so your lovely feedback means a great deal to us! 💛
Beautiful packaging but the real…
Beautiful packaging but the real delight was the chocolate. I ordered the coffee and stroopewafel and the Geodie bar. The coffee stroopwafel was gorgeous. Can't wait to try the Geordie bar. Worth every penny
October 20, 2026
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your wonderful review! 🥰🍫 We're delighted you loved the packaging and that our Coffee Stroopwafel bar was such a hit! We hope the Geordie Bar brings you just as much joy. Hearing that our chocolate is worth every penny means the world to our little team! 💛
I've been ordering from the chocolate…
I've been ordering from the chocolate smiths for a few years now and have absolutely always had a good experience and high quality product. They are a delight!
September 4, 2026
Reply from The Chocolate Smiths
What a lovely review! 🥰🍫
Thank you so much for supporting us over the years! Knowing that you've consistently enjoyed both our chocolate and your experience with us means such a lot to our little team.
And to be called a delight? Well, you've certainly made our day! 😂💛
Thank you for being such a wonderful part of our chocolate-loving family!
Best chocolate ever!
Best chocolate ever - quality ingredients, they work with local businesses and make the most delicious incredible chocolate bars. Responsibly sourced cocoa makes it pricier, but you get what you pay for and this is a million times better than the commercial rubbish elsewhere full of palm oil!
August 7, 2026
Reply from The Chocolate Smiths
Thank you so much for such a fantastic review! 😊🍫💛
You've highlighted so many of the things we're most passionate about — quality ingredients, supporting fellow local businesses and, of course, responsibly sourced cocoa.
We know our chocolate comes at a higher price point than mass-produced alternatives, so it means the world when customers recognise the care, quality and values behind every bar. And “a million times better” is a compliment we'll be smiling about for quite some time! 😂
Thank you for appreciating what we do and for supporting our little family business. 💛
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