The Donalds Group Reviews 

A very positive interaction with Jamie Page from sales at Donalds Kia in Ipswich.
I was a first time buyer for an EV and asked lots of questions. Jamie answered them and avoided any guessing by checking data.
Excellent communication by phone and email. Pleasant and professional conversation.

We have recently purchased a used Sportage from Donalds Ipswich with the help of Davide. The whole experience from start to finish was faultless. Davide was knowledgeable about the vehicle, we felt no pressure to purchase. The whole experience from start to finish was stress free and efficient. Keep doing what you're doing Davide.

The process was very easy Davide was very helpful for the whole process and when Davide was not available Jack was great to.

Car looks good overall very happy.

Bought an 18 month old Mazda CX-30 from Donald's Mazda Ipswich.
The car was sold with full service history as you would expect from a main dealers, only to find after purchase the digital service history had only 1 service at 24k miles, missing the 12k mile service altogether.
To compound things further I later discovered the car was an ex enterprise rental car, something the dealership SHOULD have disclosed as significant in the cars history.
Still waiting for Donald's to resolve these ongoing issues. Had I had known either of these facts, I would not have bought the car.
ZERO trust in this company.
Avoid unless you want to end up with an ex rental car that's been thrashed by the previous 200 or so enterprise rental car drivers, and have a car with questionable service history.
NOT WHAT I EXPECT FROM A MAZDA MAIN DEALERSHIP.

The customer service was excellent. No pressure to purchase and when KIA's online system went down on the pick-up day the team were very calm and made sure we had the best experience.
Davide was exceptional and David, the manager, extremely helpful.

My experience using Bury St Edmunds branch,
Good bits, Servicing an EV was good. Booked in online and had a follow-up call and email and had to move dates due to staffing, which was fine.

Bad bits, poor customer service / support- email over a warranty issue and parking sensor error has fallen on deaf ears. It's been 2 weeks and 3 emails and me phoning them with still no reply. Very disappointed and will try elsewhere in future for service and customer support.

I was sold a used car from Donalds Kia dealership in Bury St Edmunds in June 2026. I was assured the car had full service history and had 2 working key fobs. Turns out one key fob was not genuine and does not work which the dealership already knew about as it is written on their service report that they deliberately hid from me at the time of purchase. Also the car only has part service history. I have tried to complain but had no response. Do not buy from this company!

Tom - Kia Ipswich - Every company/person are allowed to make mistakes, it's how you solve these issue's that make you standout from the rest and In Tom your service manager, you have a great customer service manager. Initially my experience here was very poor, I was advised by the dealership that my part was in store and ready, I then took time out of my work schedule to drive down, only to be told that the part was incorrect. I then put in a complaint whilst waiting for the part, I then had to wait 6 weeks for a phone call, only to be told the part was now in stock and that they weren't aware that I had raised a complaint. I was told the previous manager had left, quickly got passed onto Tom, who is a credit to your company. He listened to what happened, explained the reasoning and offered a solution. to which I felt was a fair and reasonable outcome. well done tom

Changing my car after 13 years turned out to be a stress free and very good experience. Sam at the Bury St Edmunds branch was helpful, knowledgable and efficient. The sale was explained well from Mike and without any pressure.
Many thanks and I look forward to what I hope will be
continued great service.

Fantastic service and highly recommend KIA Ipswich for your Service!Customer service was brilliant and Staff very polite and helpful thank you !

Telephoned this morning for some parts for my MG HS Trophy. Arrived an hour later to collect. Parts ready for collection. Served by Peter Kiggins, very friendly and knowledgeable. Donalds also service my vehicle. Always great service from this company.

I have just had the most pleasant car buying experience thanks to Sam at Donalds Mazda Norwich.
Sam was a pleasure to deal with and made the whole process of trade in, test drive and purchasing easy and stress free. The whole process was just relaxed and unhurried.
Everyone I spoke to at the dealership was friendly and I was made to feel very welcome.
If you are in the market for a new car, then I highly recommend contacting them.

Friendly and helpful. Staff were keen to answer questions and make sure everything was satisfactory.

easy, price as quoted, good service, pleased with results, will use Donalds again

We purchased our Kia K4 from the Ipswich branch.

Liam Wade, our salesperson, was friendly and welcoming from our initial contact and answered questions with competence . He was genuinely interested in helping us make the right decision without any pressure. He took time and care in explaining our various options regarding finance and part exchange and when we finally decided on the particular model to purchase, Liam ensured the whole experience was straightforward and altogether, a pleasure from start to finish. We highly recommend Liam

We were very impressed with the member of reception staff (Sophie blond) who attended to our need immediately on arrival to bring the car in for service. Not only was she pleasant and courteous but also very technically knowledgable about the couple of queries I raised and explained each to my full satisfaction.
See you next time. Best wishes Sophie.
Francis Muldoon (EX 30 J50FJM)

I visited Kia Ipswich today with a specific budget and model in mind (a used Niro EV). While the initial greeting and the salesperson were polite, the experience fell short. After narrowing down the stock, I was told a test drive wasn't possible on any vehicle—including the higher-priced models—due to a large delivery taking up staff time. Having driven an hour to get there, it was disappointing to be turned away from a test drive, especially as other local dealers I spoke with found the situation unusual. I ended up testing a competitor's vehicle elsewhere instead. Unfortunately, I won’t be returning to this branch.

Took my wife's Kia Niro hybrid, which we bought from this group in Ipswich, to be serviced at Bury St Edmunds. The staff at the reception are very polite and friendly but the servicing, and I use this terminology lightly, was not what we expected. After the service, bearing in mind that fluid checks were supposed to have been caried out, I drove up the road a few hundred yards and checked that the fluid reservoir caps were secure. Three of the caps were just sitting on the reservoirs and, judging by the dust lying on top of the fluid in each reservoir, had clearly been open since we bought in two months earlier. Not a garage I would return to.

Keep it up super job 😀

Excellent service staff courteous, knowledgeable, friendly. Car was ready at appointed time.