Eco Providers  Reviews 261

The install was completed professionally, and I'm really pleased with my solar panels and battery. Excellent service throughout.

I recently had some work carried out by Eco Providers and was extremely pleased with the whole experience. The team was professional, friendly, and worked to a very highstandard. They were also very clean and tidy throughout the job, which was greatly appreciated.

I would definitely give them 5 stars and would not hesitate to recommend them to anyone looking for reliable, professional service.

Great job I am really pleased with the service provided by this company, had my work done through Eco and just added a battery to my Air Source Heat Pump and Solar which they also did for me. High standards all round.

We have just had solar panels and battery installed and would highly recommend this company looking for a professional, reliable service. The team were punctual, knowledgeable, and carried out the work to a very high standard. Everything was completed on time, they kept the site clean and tidy, and the finished installation looks fantastic. Excellent service from start to finish. Thank you!

We have had our air source heat pump installed for a year now and have just had the first year service
The heating engineer told us that this was one of the best installations he had seen and often came across 'shockers' in his line of work
There was very little to clear from the filter. So excellent service and hats off to the installation team.
Our Insulation team were phenomenal too and our bedroom has been so warm over the winter, rarely going below 16 degrees even on very cold nights and with a house built in 1830s!

I recently had a solar panel and battery installation completed and I could not be happier with the whole experience. The team was professional, punctual and incredibly hardworking from start to finish. Everything was completed on time, the workmanship was excellent, and they left my property spotless afterwards. Its rare to find a company that delivers such high standards in every aspect of the job. I would highly recommend them to anybody considering solar and battery installation. Fantastic service all round.

Eco Providers completed my Solar Installation professionally a with an outstanding quality. Would highly recommend them to anyone !!

Can’t fault the service! Quality installers and great service, would definitely recommend!

Fantastic service, great lads made the job easy

Great service. Very professional, would highly recommend

Eco Providers were a really helpful company throughout my whole solar install. Would definitely recommend!

Ongoing problems with both solar and heating pump installations, solar installation was a terrible experience from start to finish with extensive damage done to my roof , faults on panel and optimisers, incorrect size cables used, panels needed removing and cables redone, lack of comunication with management at all times. We still have problems the were reported in Nov 2025, with Eco passing the book at every convenience. No support from Napit at all. Absolute jokers !!
The heating system is worse, after numerous visits from the service engineers, this system is still not fit for purpose, if outside temp drops bellow 5 deg the system is constantly freezing up and we can't get above 17 deg in the house, they don't have a clue as to what the problem is , altering settings and saying see how it goes ? My wife has a serious heart condition and the fact we have to use supplementary heating in winter is ridiculous!! We are now going through the governing bodies to get this regrettable installation sorted.
Use this company at your peril, the most unprofessional bunch of people I have ever come across.

The workers they use are total cowboys. So many issues and complete incompetence, laziness and disregard for our property. Next to nothing has been done to fix the issues I've complained about several times.

My first impression was one of the workers walking into the bathroom and going to the toilet with the door open in front of me. They drew large penises on the walls before plastering over it.
They dragged heavy metal storage heaters across our wooden dining room floor and left deep scratch marks all over it. Their "fix" was sending someone to use a cheap wood filler which I could have done myself.
They dethatched one of our kitchen lights from the electrics without asking me so that they could install a wall vent using those electrics, so now one of our lights just doesn't work.
The wall fan they put in our living room was hideously done, paste everywhere and it fell off by itself after a while.
They plastered straight over the wall trims and skirting boards causing several inches of skirting boards to be inside the wall and ugly ceilings since some trims are now gone.
The list honestly goes on and on... The reason we had this work done is because due to my poor health I can't work and am receiving health benefits. Well now I'm having to spend what little money and energy I have fixing the many issues they left us with.
I'd recommend avoiding this company.

This matter concerns an application for eco-energy installation works, originally approved on medical grounds in support of my late husband, who suffered from an autoimmune condition. Regrettably, he passed away after the application had been approved but before the works were completed.
Since that time, there has been a consistent failure to deliver the agreed scope of works. I have been informed by representatives of the provider that funding has ceased for all aspects of their operations except for solar panel installations. This raises serious concerns regarding the company’s ability and intention to fulfil its contractual obligations.
By way of example, insulation works were carried out to the property; however, these appear not to meet required building standards and have resulted in structural concerns, including subsidence. I have been unable to obtain the necessary certification for these works, which has materially affected the marketability and value of my home.
In addition, existing radiators were removed as part of the planned upgrade but have not been reinstalled or replaced. This has left the property without adequate heating. I have been forced to rely on temporary electric convector heaters, which are significantly more expensive to run—approximately three times the cost of my previous heating system. Despite raising this issue, the provider has offered no meaningful support or remedy.
Solar panels have been installed but were left unconnected for a prolonged period. Contractors recently attended the property without prior notice, commenced work, and then left stating that additional parts were required. No clear timeline for completion has been provided.
Furthermore, key elements of the installation remain outstanding, including the air source heat pump, replacement radiators, and associated tank/boiler system. I have received no confirmed schedule for these works. I have also been advised that the plumbing and heating aspect of the scheme has lost its funding, which calls into question whether completion is feasible at all.
Based on my experience, I have serious concerns about the provider’s operational practices. It appears they may be selectively delivering services while continuing to trade, despite being significantly reduced in capacity. I have been informed by staff that the company is operating with a fraction of its original workforce and may be facing insolvency.
There are also legitimate concerns regarding the management and allocation of scheme funding following local authority approval. It is unclear whether funds are being appropriately ring-fenced for individual projects or instead used at the company’s discretion. Such practices, if accurate, would be wholly inappropriate and warrant further scrutiny.
Given the above, I cannot recommend engaging this provider for eco-energy installations. I will continue to monitor the situation and reserve the right to update this statement as matters progress.
My intention now is to: Contact my local council
Ask whether they:
Approved my case under ECO Flex;
Allocated funding specifically for my property as I know having worked for
council that they take this very seriously if residents are left stuck.

Eco Providers were excellent from start to finish. The whole process was handled professionally, communication was clear throughout, and the team made everything feel straightforward and well organised.

From the first enquiry, they took the time to explain the options available, answer all of our questions, and make sure we understood what would work best for our home. The installation team were friendly, punctual, and worked to a very high standard. They completed everything efficiently, kept the area tidy, and were respectful throughout.

What really stood out was how helpful and reassuring everyone was. It is rare to find a company that combines great customer service with quality workmanship, but Eco Providers did exactly that. We are really pleased with the end result and would have no hesitation in recommending them to anyone considering solar or energy efficiency improvements.

The team were very thorough and informative and the installers were very friendly and professional. They left my home neat and tidy.

My solar panels were installed today, I am delighted!
It was a pleasure dealing with this company, very friendly people on the phone, and really excellent installers who were cheerful, friendly, and very efficient, leaving my home clean and tidy afterwards.
I would definitely recommend them.

We had solar panels, a battery and a car charger installed by Eco Providers. The installers, Adam and Matt, were great - they ensured that we were fully aware of the installation options and completed the installation quickly and neatly. Henry Payne deserves special mention. Henry is fantastically responsive and took the time to explain everything very clearly and very patiently, helping us to understand our options and helping us to identify what system would work best for us.

We applied for an ECO4 grant and were approved for insulation, solar panels, and a heat pump. Unfortunately, our experience with this company has been extremely poor and deeply disappointing.
Communication throughout the process was unacceptable. There appeared to be a high level of staff turnover, making it difficult to speak with the same person consistently or receive clear and timely responses. The insulation team arrived a day earlier than scheduled at 4pm, offered no apology, and informed us that the work had to be completed immediately. In contrast, the solar panel installation team arrived as planned, completed their work efficiently, and were polite and professional — the only positive experience we had.
The heat pump installation was due to begin on a Monday. A van arrived with all the equipment, but no engineers attended. The installation was postponed for two weeks, after which a team did arrive. While they were initially friendly and accommodating, the quality of the work carried out was extremely poor.
Over the course of the installation, multiple pipes were connected incorrectly. One error caused the water tank to overfill, resulting in flooding of our utility room. Electrical wiring was cut through and then inadequately repaired, leaving it dangerously close to pipework. Structural damage was also caused: an engineer put a foot through our living room ceiling, carpets were damaged, and numerous items belonging to our children were broken.
The work overran and required further attendance the following week while we were away. I arranged for someone to be present to allow access to the property. Upon returning home, we were shocked by the condition of the upstairs area. Floorboards had not been screwed down, a floorboard was missing in our son’s bedroom and concealed by carpet, and various pieces of rubbish had been left underneath the carpet and simply covered over.
We spent several weeks chasing the company to address these issues, during which multiple people attended our property. On several occasions, the incorrect tradesperson was sent — for example, a plumber was sent to plaster a hole in the ceiling. In addition, I had to repeatedly chase essential paperwork, often receiving no response at all.
We later discovered that one of the radiators was not functioning due to incorrect installation. This required yet another visit, during which floorboards had to be lifted again to rectify the issue.
I have photographs of all of the problems and these have been provided; however, they do not fully capture the extent of the disruption and damage. Using this company is the biggest regret we have had regarding our home. While most issues have now been partially resolved, the floorboards — which were supposedly replaced — were poorly repaired and are now failing. We are currently paying out of our own money to have this corrected properly.
During visits, three members of staff made comments such as, “Well, you got it for free.” This was both inappropriate and offensive. We are working individuals who qualified legitimately for the scheme. We pay taxes and energy bills that fund this programme, and such remarks are entirely unacceptable.
Approximately four months after the work was completed, scaffolding was erected at our property with no prior communication or explanation. During this time, the company attempted to remove two solar panels, claiming they had not met compliance requirements due to being fitted incorrectly against the approved roof plan. After multiple conversations, it was agreed that the panels would be repositioned rather than removed. Despite this agreement, they have not returned to finish the whole of the work. They were scheduled to attend on two separate occasions but failed to turn up both times. The work remains unfinished, the scaffolding is still in place, and I have received no response to my emails requesting updates.
In summary, we would strongly advise others to avoid this company. We fully expected a degree of disruption and the occasional issue; however, this project caused consistent problems over a period of three to four months and fell far below any reasonable standard of workmanship or professionalism.

These guys were absolutely brilliant! They fitted our Eco4 grant (air source heating & hot water & solar panels) , along with some additional gear (batteries and and Emergency power switch). From the spec and design work the office did, through to the plumbers, solar panel roofers to the sparkies who wired it all up, all the staff were amazing. The work took about 10 working days with surprisingly minimal disruption and mess considering there were floorboards up! And now we have a lovely warm house and lower electricity bills, plus if there are ever any power cuts, we're fine. If you're thinking about getting an Eco4 grant, crack on as the grants are only around till the end of the year!