What Happened to This Great Store?
This market's best practices are dwindling rapidly. This was my favorite market to shop, but I don't think I can continue purchasing some of the items, especially meat and seafood. Earlier this year, I brought a grouper filet and when I cooked it, the grouper was no more than blubber and fat. I love red snapper and I brought one recently. When I got home and opened the fish, the stench was so bad I thought I was going to throw up. To combat the stench, I soaked the snapper in a vinegar and baking soda solution and the stench remained. I ate it because I paid so much for it. I also purchased the Greenland Turbot and it was yellow on the edges and stank really bad. The customer service representatives and the cashiers are very nice and professional, and the exceptionally nice manager gave me a refund and a gift certificate, but the problem remains unsolved. I walked past the seafood counter today and it was rank. The odor was so bad it could induce vomiting. Also, they are giving away free croissants if you buy their old and yellowed chicken salad. The croissants were stale. This is not the way to conduct business. Also, the ground sirloin looks pretty on the outside but when you get home and start preparing the meat, the inside of the meat is black. I loved their strawberry shortcake, but the last one I purchased gave me diahrrea, and it was stale and the icing was awful with a black strawberry on top of it. The only time seafood should stink is if it's old or not cleaned properly. When selling seafood, the best practice is not to retrieve it from the case and serve the same two day old seafood the next day. It smells horrible. Just put a few peices of each kind of fish out at a time. Replace the pieces displayed with fresh and clean seafood. You don't need to put 5 or more peices of seafood out at one time. Just sell the peices you have and if you run out, place more. Don't let the seafood sit out all day and stink up the store. The odor was so bad today I could not bear to try and purchase something. Once I asked if there were any split chicken breasts available and instead of saying they did not have any, the butcher went to the back and hacked a whole chicken in half and gave it to me. When I got home, it stank and and was overflowing with dark yellow fat. I soaked it and it still was something I wouldn't feed to an animal. When people complain about service, the automatic response is to give someone a refund or a gift card. This is very nice, but I would like to see safe handling practices employed for meats in this store. Don't make a boat load of yellow and nasty chicken salad and try to compensate by giving the buyer a stale box of free croissants. Think about this: would you want your family to eat smelly and rotten meat?
June 3, 2025
Unprompted review