Send Gifts to Pakistan | Online Gift Delivery | The GIft Reviews 

Exceptionally great service. They even went out of their way to fix something that was missing on our side. I really love their support team.
May Allah bless them.

Great service prompt delivery, received everything I paid for. I’ve bought over 10 products and had 10 different deliveries done in Lahore from USA, all came on time. Love the money bouquets. Great service and products, fast local response. Buy here and enjoy no worries. Buy with this business they exceeded my expectations.

Excellent service

My wife was travelling to Lahore and I was out of Country and for her Birthday I want to make a surprise gift. I reached out to Giftex.com and order it asked them to make the delivery same day before 12am, and they packed and delivered on time.

It was really a great experience, Just want to suggest them to add more Gifts options such as (Frames, etc).

Also the Cards which they sent was customizable, the team was professional and they helped me get it done.

Thank you for your services,
The Giftex Team.

Overall the service was really good with timely delivery. I would recommend it

Update reply 3: Why do you keep repeating the same thing again and again? No one is complaining about the product or the delivery or the number you asked. That is not even the issue here.

Please go back and read the WhatsApp messages properly. I clearly mentioned that you should call the receiver when you arrive. This is also not the first time I have ordered something from Pakistan, so I know very well how surprise deliveries can be handled.

Instead of repeatedly defending something that I never complained about, you should at least have the courtesy to acknowledge the actual mistake. And honestly, I still find it extremely unprofessional that your representative said, “Sir, koi surprise nahi hota.” Who speaks to a customer like that? It was a very weird and inappropriate response from someone providing a customer service.

Update reply 2: I literally have a voice recording of your staff member saying, “Koi gift nahi hota sir, koi surprise nahi hota.” I honestly cannot understand how someone working in customer service thinks it is acceptable to speak to a customer like that.

The entire purpose of my order was to send a surprise gift, and I clearly communicated my request. Instead of simply respecting it, your staff member dismissed the idea altogether with that response.

You really need to hire and train more professional staff who understand basic customer service and, most importantly, know how to communicate respectfully with customers. A simple request should not be met with such a dismissive and unprofessional attitude.

I have evidence of the conversation and the voice recording to support everything I have stated in my review. Rather than continuously avoiding the actual issue, I suggest you properly address what your staff member said and take responsibility for the experience your customer received.

Update: The company has now responded to my review; however, their response does not address the actual issue I experienced. I specifically and clearly requested that the recipient not be contacted because the order was intended to be a surprise gift.

I have screenshots of the conversation to support my claim and would be happy to provide them if necessary. I clearly stated that the recipient should not be called beforehand. My only understanding was that she could be contacted once the delivery person had arrived at the destination, if required for the delivery.

Unfortunately, instead of acknowledging this issue, the company’s response appears to avoid addressing my actual concern. I stand by my original review and believe customers deserve better communication, professionalism, and respect for their clearly stated requests.

It was honestly the worst experience I’ve had with a company. I specifically told the staff member not to call the recipient for the location because it was a gift, but she responded, “Sir, koi gift nahi hota.”
Absolutely horrible attitude and customer service. If you can’t respect a simple request from a customer, you shouldn’t be providing a service in the first place. Very disappointing experience. I definitely wouldn’t recommend this company.

Been their regular customer. These guys are great. The flowers in the picture are accurate and the service is top. Love from Australia.

I Always Choose their service very professional n doing efforts for their customers
Always make you happy and satisfied being there very long away from our loved ones they never disappoint
Highly appreciated n recommend from my side
Thanks ☺️

Giftex team were great as they helped me send a birthday surprise on a days notice right in time. It would be awesome if the rates were a little affordable too.

Absolutely the best of the best! ⭐️ From the exceptional service and quality ingredients to the thoughtful attention to every detail, they truly know how to make every occasion feel extra special. I was genuinely amazed by the experience. Highly recommended — 5/5! 👌

Highly satisfied with the service and products.. timely delivery quality products and courteous team

Incredible and quick service.
Highly recommend it!

It was Great experience all was smooth and perfect and timely delivered

I ordered from Dubai, it was great and quick. They delivered on time and met the expectations. My family was happy to receive the surprise - i will order again on any special occasion

Hostile service! Riders are unprofessional and delivers at random times! Never use this service

wonderful experience۔ efficient service۔ Miss Hira was handler۔ thanks

Amazing service! Fast and efficient!

Super efficient & economical!
Best to with your loved ones without hassle or time waste!
Keep up the good work.