I joined bettabet but as soon as I realised that they don't offer horse racing betting I decided to leave as I don't really like casino games. Having made a deposit I was a bit worried but after sendi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bet442 put my first withdrawal through no problems £40 and £10..Leo was good communicating I do have a second withdrawal coming through £731 fingers crossed.im sure will be ok,keep you updated.i real... See more
Company replied
Keep asking for more documents upon sign up . I've sent them bank statement screen shot picture pdf keeps saying send more not accepted. When it's last month's date . I've dealt with these companies b... See more
I contacted Live Chat for assistance with a query I had an the assistance I received was second to none. I'm usually sceptical of online support, but BET442's was brilliant. My query was resolved very... See more
Company replied
Company details
Written by the company
Grace Media is an online gambling platform hosting White Label partners and offering players casino and bingo games. Fully licensed and UKGC compliant.
Contact info
76 King Street, M2 4NH, Manchester, United Kingdom
- www.thegracemedia.com
You should know
4.1
Great
300 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agent John
Excellent customer service, site needs plenty of improvement, good luck.
October 17, 2026
Unprompted review
Rightbet were very fast to respond to…
Rightbet were very fast to respond to ly question. Great Service.Thank you.
October 14, 2026
Unprompted review
Excellent customer service
I joined bettabet but as soon as I realised that they don't offer horse racing betting I decided to leave as I don't really like casino games. Having made a deposit I was a bit worried but after sending an email to their support team the money in my account were sent to me immediately and just for that I give them 10 out of 10. Excellent customer service!!
October 12, 2026
Unprompted review
Reply from Grace Media Limited
Hi Stavros,
Thanks for the feedback, and I'm really glad that our customer service team were on hand to help you out. We're planning on getting horse racing live on Bettabet and our other Sportsbook sites within the next few months, so hopefully we'll see you again very soon!
Trying to get my payouts is a nightmare…
Trying to get my payouts is a nightmare take you money in a split second but winning is nar on 3rd day shocking
September 8, 2026
Unprompted review
Withdrawals
Bet442 put my first withdrawal through no problems £40 and £10..Leo was good communicating I do have a second withdrawal coming through £731 fingers crossed.im sure will be ok,keep you updated.i really must say there games are really good and pay regular...there a gambling company so they have to pay out otherwise customers won't come back..that's my logic🙂
September 7, 2026
Unprompted review
Reply from Grace Media Limited
Fantastic to hear!
Very professional and helpful on the…
Very professional and helpful on the live chat
September 4, 2026
Unprompted review
Reply from Grace Media Limited
Great to hear you were happy
Great work by Frank….Explained the…
Great work by Frank….Explained the withdrawal process whilst normally instantaneous but can at times take longer
September 3, 2026
Unprompted review
Reply from Grace Media Limited
Thanks for your support good to hear. We will feedback your comments to Frank
Keep asking for more documents, this isn't accepted it's a bank statement from last month . Keep asking for more and more it's been 3 days since signing up still not verified
Keep asking for more documents upon sign up . I've sent them bank statement screen shot picture pdf keeps saying send more not accepted. When it's last month's date . I've dealt with these companies before If you win it will be the whole process all over again to collect your winnings . The response on live chat was fast and efficient that's why I give 2 stars
August 31, 2026
Unprompted review
Amazing service very polite
Amazing service very polite, responded quickly and just lovely people thanks again 5 stars x
August 22, 2026
Unprompted review
Reply from Grace Media Limited
Hello Jade, thanks for your review, Glad to see our team were able to help you
Good experience so far
Had a problem uploading verification documents at RightBet. Adam in customer service allowed me to upload them directly to customer service. All sorted within a day. Plenty of communication to let me know what was going on. Made my first bet, received the welcome offer almost immediately it settled. The site is just fine for my needs. So far, so good.
August 22, 2026
Unprompted review
Reply from Grace Media Limited
Good morning, thanks for your review
Superb, I was worried when I read some of the…
I was worried when I read some of the negative comments but this site is great, great layout and easy to navigate, withdrawals back in my bank account in minutes. I'm very happy I signed up. I highly recommend it
August 22, 2026
Unprompted review
Reply from Grace Media Limited
Hello William, thanks for your review and hope you continue to enjoy your time with us
Easy and quick service from a very…
Easy and quick service from a very helpful agent.
August 20, 2026
Unprompted review
Reply from Grace Media Limited
Hello Kenny, thanks for your review
Reply from Grace Media Limited
Hello Chanelle, thanks for your review
The company is doing well keep doing it
August 16, 2026
Unprompted review
Very rewarding
Very rewarding - the experience makes individuals feel important great customer service
August 14, 2026
Unprompted review
Reply from Grace Media Limited
Hello Chris, thanks for your review and pleased to here our customer service were able to help you and you were satisfied with the help given
Easy to deposit
Easy to deposit. First time on the site but it looks good odds seem fine. I've not withdrew anything yet so can't comment on that but from what I've done upto now no issues at all
August 12, 2026
Unprompted review
Reply from Grace Media Limited
Hello Stephen, thanks for your review
The site functions well and looks good
The site functions well and looks good. Customer service when I contacted them was quick and efficient. My only disappointment is best odds guaranteed does apply to all races
August 10, 2026
Unprompted review
Reply from Grace Media Limited
Hello George, thank you for your review. We will take your comments on board.
Top costumer service most fast pay out
August 6, 2026
Unprompted review
Reply from Grace Media Limited
Hello Mr. Varga, Glad to here you are happy with our Customer Service and Payments teams
Havent received my money from jackpot mobile casino since 28 july !!!
Hi,
I have withdrawn my money from jackpot mobile casino and i am waiting since 28th july.
I have submitted my requested documents promptly the same day.
But still its been almost a week now I haven’t received my money.
I am very disappointed with this behavior.
After i won i was so happy but u guys have made me more frustrated by not giving my won money.
I was told i will receive a comprehensive response within 72hours which is also a lie.
Its been almost a week now and still your relevant team cant do the simple genuine documents check.
This is very bad service and would like to file a complaint for jackpot mobile casino.!
5th August(day 8)
Still no updates and no response from the gracemedia complaint team.
I need my money.
If anyone reading this review please help me to get my money back from this jackpot mobile casino by grace media please.
6th August 2026 update:
Still nothing received my money.
This grace media limited(jackpot mobile casino)
Is a joke i cant believe they are not replying me review as well.
Cant believe this things exist how can this people sleep by not giving simple else money 😡😡😡
Finally after long wait and frustration and without any prompt replies i had to take so mych stress and talk about this to senior and finally two days ago i have received the money.
So i am happy it was not scam but it genuinely upset me because u have been restricting my account.
July 28, 2026
Unprompted review
Reply from Grace Media Limited
Good morning, sorry for the delay in responding however as you are aware our team have been dealing and corresponding with you via email. The reason for the delay have been explained and I wish all the best in the future.
Great customer service and quick…
Great customer service and quick sorting your issues love that company games
August 3, 2026
Unprompted review
Reply from Grace Media Limited
Hello Stanislav, Pleased to see you had great service from our team and that you are enjoying your time with us.
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