Excellent service
James and Lynn was very helpful in helping me to purchase the ties. Various options were recommended. They were very patience and helpful. Thank you very much.
May 5, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
We are the IET and we inspire, inform and influence the global engineering community to engineer a better world. As a diverse home across engineering and technology, we share knowledge that helps make better sense of the world in order to solve the challenges that matter. It’s why we are uniquely placed to champion engineering.
Contact info
Futures Place, SG1 2UA, Stevenage, United Kingdom
- +44 (0)1438 313 311
- communications@theiet.org
- www.theiet.org
3.1
Average
20 reviews
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Professional registration process not fit for purpose
My experience with the IET professional registration process was extremely disappointing. My application took nearly two years, with slow communication and unclear, inconsistent guidance throughout.
The advice from PR advisors was poor—often generic, contradictory, and not tailored to my actual experience, which unnecessarily prolonged the process instead of helping resolve issues.
As a non‑British‑born applicant, I also felt that my experience was not properly understood or valued. While difficult to prove outright, the way my background was handled raised real concerns about bias and lack of inclusivity.
Overall, the process felt inefficient, bureaucratic, and unsupportive. For a professional body of this standing, I expected clearer guidance, fairer assessment, and significantly shorter timelines.
April 30, 2026
Unprompted review
Reply from Institution of Engineering & Technology
Thank you for sharing your feedback - we’re sorry to hear about your experience and understand how frustrating the length and lack of clarity in the process can feel.
The delay you experienced was linked to a major CRM system upgrade last year, which temporarily paused some registration activity and created a backlog. We recognise the impact this had and have a clear action plan in place to improve timelines, guidance and communication, supported by both our professional staff and a growing, diverse panel of trained volunteer assessors.
Equality, diversity and inclusion are central to our professional registration process. Applications are assessed against defined competencies, and international experience is valued and taken seriously. Any concern that an applicant’s background has not been properly understood is treated with seriousness and reviewed accordingly.
If you would be willing, we’d welcome the opportunity to discuss your experience directly. Please contact communications@theiet.org to arrange a call with our Operations Director, Warren Bath.
The I.E.T is Broken.
The I.E.T. is constantly upgrading its systems, which appear to be constantly broken. This is a bad example for an institute that promotes technology don't you think?
April 12, 2026
Unprompted review
Reply from Institution of Engineering & Technology
Thank you for taking the time to share this view. Maintaining modern, secure and reliable digital systems is a vital part of supporting our members and protecting the integrity of our services. As technology, security standards and member and customer needs evolve, regular system upgrades are essential for us to ensure our platforms continue to meet those expectations.
We work hard to plan these improvements carefully, communicate openly when changes are taking place, and keep any disruption to an absolute minimum.
Feedback like this is valuable in helping us improve how we manage and communicate future updates. If you’d like to share specific experiences or suggestions, our team would welcome the opportunity to discuss these with you. Please email membership@theiet.org.
I do not really know why the I.E.T exists.
I do not really know why the I.E.T. exists. It serves no purpose. Also, contacting any one there is very difficult. The I.E.T. is just a pointless club that requires very little proof by "members" of their skills and capabilities. It claims to be "professional", what exactly does that mean? It is run by amateurs and volunteers. Why? It used to be respected when run by competent staff. Now it is just a shambles.
April 2, 2026
Unprompted review
Reply from Institution of Engineering & Technology
Thank you for taking the time to share your perspective. We’re sorry to read that your experience and perception of the IET has left you feeling disappointed.
The IET exists to support engineers and technicians at every stage of their careers, helping to uphold professional standards, provide independent assessment of competence, and contribute to engineering knowledge and policy for public benefit. Professionalism, in this context, relates to ethical standards, peer review, continuing professional development and recognised registration pathways.
We recognise that contacting us should always be straightforward, and if that hasn’t been your experience, that’s something we take seriously. Your comments around accessibility and clarity are valuable and help inform where we need to improve.
The IET is supported by a dedicated mix of professional staff and volunteers, many of whom are experienced engineers giving their time to support the profession as a whole. That said, we understand that perceptions matter, and we’re sorry that this hasn’t aligned with your expectations.
If you would be open to discussing your concerns in more detail, our team would welcome the opportunity to listen. You can contact us initially via membership@theiet.org.
Super Support by IET Membership team
I was late for paying the annual subscription fee , then again had few hiccups during payment process, but thanks to quick and quality assistance received from IET membership team, managed to pay before the deadline. Greatly appreciate IET membership team !
March 29, 2026
Unprompted review
Reply from Institution of Engineering & Technology
Thank you for sharing this with us. We understand that subscription renewals don’t always go to plan, so we’re really pleased the Member and Customer Engagement team was able to step in and support you at the right moment and their assistance helped you complete everything before the deadline. Your feedback is truly appreciated and has been shared with the team. If you need any further help in future, they’re always happy to assist at membership@theiet.org.
Advertisement
Thanks Lynn in helping me resolve the…
Thanks Lynn in helping me resolve the login and payment issue with my IET membership. His prompt response and clear guidance made the entire process smooth and hassle-free.
March 21, 2026
Unprompted review
Reply from Institution of Engineering & Technology
We’re glad to hear that Lynn was able to step in and support you with both the login and payment process, and that their guidance helped everything come together smoothly. We’ve shared your comments with the team, who’ll really appreciate the recognition. If you ever need further help with your membership, our Member and Customer Engagement team is always on hand at membership@theiet.org.
Issues updating personal information
Had some issues updating my personal information during my fellowship application to IET. Contacted their customer relations and they swiftly responded with the solution needed. Very friendly and pleasant.
March 18, 2026
Unprompted review
Reply from Institution of Engineering & Technology
Thank you for taking the time to share your experience. We’re really pleased to hear that our Member and Customer Engagement team could support you so promptly and help resolve the update to your personal information. It’s great to know the service felt friendly and reassuring during your Fellowship application. If there’s anything further you need at any stage, the team will always be happy to assist at membership@theiet.org.
Excellent Support from the IET Member Relations Team
I had a very positive experience with the IET Member Relations Team. While trying to complete my membership payment, I initially faced a technical issue with the invoice link. After contacting the team and sharing the error details, they responded professionally and provided prompt support, which helped me complete the payment successfully. I truly appreciate their responsiveness, professionalism, and excellent customer service. Thank you to the IET team for your support.
March 16, 2026
Unprompted review
Reply from Institution of Engineering & Technology
Thank you for sharing your positive experience with our Member and Customer Experience team, and for taking the time to leave a fivestar review.
We’re glad the team were able to resolve the issue with your invoice link quickly and guide you through completing your payment. Providing quick and clear support is really important to us, so it’s great to know this reflects your experience with us.
Thank you again for your feedback and for recognising the team’s professionalism and service.
We had an excellent enrolment experience…
Just wanted to say that I just enrolled my son as a student after speaking to an incredibly helpful person (Amy) who couldn't do enough to support us. He's not really eligble to join at the moment as he's at A level and trying to determine what he's interested in. Hopefully the issues experienced by others will be resolved in time.
March 16, 2026
Unprompted review
Reply from Institution of Engineering & Technology
Thank you for your fivestar review and for sharing your son’s enrolment experience. We’re delighted to hear that Amy was able to support you so well - we have passed on your feedback.
It’s great to know your son is exploring his interests at this stage, and we’re pleased we could help guide you through the options even though he isn’t yet eligible for membership. We’re always happy to support students and those considering a future in engineering and technology.
Thank you again for taking the time to share your experience.
Advertisement
Pay PM Opp By Link CRM:0402395
I found an error message when I login to "MyIET" account to renew the membership. People from IET is nice and helpful, they make response to me immeidately. However, our IET website and login are very "Old style" and not user friendly that make me have not a good experience. I dont understand why error message can display for at least a week after the upgrade!! My actual rating is: 5 stars to IET staff, zero to IET web system. Thanks
February 25, 2026
Unprompted review
Reply from Institution of Engineering & Technology
Thank you for taking the time to leave a fourstar review. We’re really pleased to hear that our team were able to support you quickly.
We’re also grateful that you’ve shared your experience of the login process. We understand how important it is for members to move through this smoothly, and we’re sorry that this wasn’t the case for you. As you’ve highlighted, we have recently made site upgrades which temporarily impacted login. Your feedback has been shared with our user experience team, who log and address any issues that appear after updates, so we can keep the platform running smoothly.
Thank you again for your patience and for highlighting both the positive interaction you had with our colleague team and where we can continue to enhance our online experience.
Extremely Poor Handling of CEng Application
I am providing feedback regarding my experience with the IET Professional Registration process.
I submitted my CEng application in November 2024. As of today, 11 January 2026, I have still not been invited to a Professional Review Interview. This is a delay of over 14 months with no clear timeline or resolution.
During this period, I have contacted IET multiple times by phone and email. Each time, I have been told “we will update you soon,” yet no progress has been made. I was repeatedly informed that there is a lack of available interviewers. As an applicant, it is not reasonable to wait indefinitely due to internal resourcing issues.
I also requested a refund due to the excessive delay and lack of service delivery. This was refused, with the explanation that the system had been updated — which does not address the failure to deliver the service I paid for.
Overall, this process has been poorly managed, lacking transparency, and extremely disappointing. I would not recommend the current IET CEng application process to other engineers unless significant improvements are made to communication, processing time, and customer service.
I hope this feedback is taken seriously to improve the experience for future applicants.
January 11, 2026
Unprompted review
Reply from Institution of Engineering & Technology
We’re really sorry to hear this has been your experience - your feedback is vital in helping us improve the Professional Registration process, and we want to assure you that changes are already underway, with a clear action plan in place to do so.
The delay you’ve experienced was due to a major Customer Relationship Management (CRM) system upgrade earlier last year, which required pausing registration activity and created a backlog.
Our current volunteer assessors and interviewers have been brilliant in supporting during this time and we will be onboarding hundreds more volunteers in 2026 to bring the significant improvements you are hoping for. Professional Recognition is an incredibly important component of our membership offering and the improvements we are putting in place will benefit yourself and others in the process.
Most, including yours, are now in the final stage of scheduling - however to give you an accurate timeline and resolution, we’d like to offer you a direct call with our Director of Operations, Warren Bath, to discuss your personal case.
Thank you for your patience and support. If you’d like to discuss your application or arrange a call with Warren Bath, please contact: communications@theiet.org
A hyped up membership based…
A hyped up membership based organization, they themselves don’t know their standards of membership, the application process is tedious and uncertain, you get asked to provide 1000 proofs in the era where a linkedin profile can tell a person’s professional story, they need you to provide them with an org chart? Seriously? Another funny thing is, they charge you upfront for membership fees, and then they weigh your application. Big joke!!!
January 6, 2026
Unprompted review
Reply from Institution of Engineering & Technology
We’re sorry to hear about your experience - we’re committed to making the membership process as clear and straightforward as possible, and your feedback helps us improve. To maintain the integrity and recognition of membership, we do require certain evidence to verify professional status. If you’d like to discuss your experience or get support with your application, our membership team is here to help - please email membership@theiet.org.
Very disappointed
IET promotes itself as a professional institution, but my experience was disappointing. I tried to register professionally, and the process was unnecessarily difficult. Getting in touch with customer support staff was extremely hard, with poor communication and limited guidance throughout.
I have been working as a Service Engineer for many years and expected my experience to be properly acknowledged. Instead, the process felt more focused on fees and payments rather than supporting engineers or recognizing professional competence.
Overall, it gave me the impression that everything in this institution is about money rather than professional development. Because of this experience, I decided to cancel my membership.
December 18, 2025
Unprompted review
Reply from Institution of Engineering & Technology
Hi Marius,
Thank you for your feedback. We’re sorry to hear about your experience.
If you would be happy to, we’d like to discuss this more with you, to understand how we can further improve. Please email communications@theiet.org and we can arrange a call with our Operations Director, Warren Bath, to discuss.
Thank you.
Advertisement
Check your volunteers and staff!
Unless you are a MAN dont expect to do well. Barrier after barrier. If youre looking to register, DONT!!!!!!
December 17, 2025
Unprompted review
Want to succeed in engineering? Be a heterosexual man.
Organisation is completely against women, especially lesbians, and doesn't follow the Equality Act 2010.
August 7, 2025
Unprompted review
Does anyone actually work there?
I have tried and tried and tried to contact the IET. Many phone calls and emails. I have not had a response, and no one picks up the phone or responds/replies!!
Absolutely terrible service, especially as they make the rules that electricians have to abide by.
Update: November 2023 I am still waiting for a response from my emails. It seems that when you have an issue that they don't like, they go quiet.
The phrase "Do as I say, don't do as I do" comes to mind with this body. They make the rules, but when you find one that doesn't work, they don't care.
August 18, 2023
Unprompted review
I was disappointed at the process of…
I was disappointed at the process of applying for scholarship. I had to go through all the application, write letters etc. and enter all my personal information. Just to be refused because "likely my university doesn't qualify" despite having excellent grades and university being recognised with fully accredited degrees. There was even no specific answer given when asked, just "likely". They could've do a check beforehand, and not let me go through whole application and wait for weeks hoping for a positive outcome!
December 20, 2022
Unprompted review
Advertisement
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.