The TMC had a special offer on for a pre-owned Hornby TT:120 LNER Blink Bonny locomotive, the price was irresistible, so I snapped it up through their website. It arrived very quickly and extremely we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Visited shop at Beck Hole - grandson who is just starting out with model trains found it fascinating. Everything you can think of with service second to none. The trip to Beck Hole was amazing too. Se... See more
TMC are always great with product descriptions, display of clearly marked 'in stock' items, range of products and helpfulness in clarifying questions/concerns. Postage to Australia is quick (around 9/... See more
This large and weighty kit was delivered by TMC very quickly in sturdy and secure packaging. I've only just got to look inside the box and was amazed at the engineering and finish of the metal parts.... See more
Company details
Written by the company
We’re a friendly, family run business nestled in the glorious North Yorkshire Moors, within walking distance of the North Yorkshire Moors Steam Railway. Our customers are modellers, collectors and enthusiasts who are fans of model railways, vehicles (military and civilian), and diecast models and figures. They are also keen kit builders and diorama creators. Our knowledgeable team includes railway modellers and dedicated railway enthusiasts, RC experts and plastic kit enthusiasts. We’re ready to provide you with a premium experience and first-class service. We’re essentially mail order, but we do have an onsite showroom and workshop for visitors to enjoy. We stock all major brands of model railway locos and rolling stock across all gauges at competitive discounted prices, usually around a 15% reduction on the recommended retail price. It’s not just locos - we supply everything you need to compliment your layout from scenery, figures, buildings and electrics to modelling tools, paints and effects. We also sell an extensive range of plastic kits, slot cars, diecast models and aviation models.
Contact info
Hill Farm, Beck Hole, YO22 5LF, Whitby, United Kingdom
- 01947899125
- sales@tmc-direct.com
- www.themodelcentre.com
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over 2 years buying from Model Center…
Over 2 years buying from Model Center have hsd no
Problems. Postage is also very good
September 10, 2026
Impressively rapid delivery
Impressively rapid delivery. Loco exactly as advertised. Another faultless transaction
September 16, 2026
Traded in a number of locomotives
Traded in a number of locomotives. Great response and great service.
September 23, 2026
Unprompted review
Great all round service
Quick dispatch of the model, thoughtfully packed against damage, model as described, an all round happy shopping experience.
September 16, 2026
Pre-owned loco and coaches.
Pre-owned loco and coaches.
Running well as described. Coaches needed a little tweak to roll smoothly.
Small deficiencies in 2 coaches were not described.
Good price and good service.
September 16, 2026
Great company!
The website is easy to navigate and when it comes to placing orders. The items were extremely well packed an delivery was prompt
September 16, 2026
Clearly and easy website to use
Clearly and easy website to use. Dispatch and delivery as per schedule. Thank you everyone.
September 16, 2026
Quick service and the crew installed…
Quick service and the crew installed are great
September 15, 2026
Good service, quality goods
Great communication from The Model Centre with swift delivery means a top supplier. Weathering service and delivery / packaging excellent.
September 15, 2026
Outstanding deal
Outstanding deal, my first dip into DDC, will let you know how it goes....
The loco and the DDC system is a Xmas present...super fast delivery
Well done TMC...
September 22, 2026
I made an error in ordering on line
I made an error in ordering on line. I phoned the center and within minutes my order was cancelled and changed to my first wish. Courteous, efficient and confirms that this Company can be totally relied upon.
September 8, 2026
Great stuff
Great stuff. Nice and easy. Good response when I made a mistake.
Thank you for the model for my dad's birthday.
September 15, 2026
Good service as usual
September 11, 2026
Always a great service
September 7, 2026
You made a product that was not main…
You made a product that was not main steam and did an excellent job. Service was good.
September 11, 2026
Amazing discount on a 00 gauge class…
Amazing discount on a 00 gauge class 20, really quick prompt free delivery with item being sent out next day and item well packaged. Would highly recommend TMC.
September 11, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.