The Mortgage Hut Reviews 130

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, clear explanations, and proactive communication, making the mortgage process smooth and easy. Many people highlight the excellent customer service, noting that employees are patient, informative, and dedicated to finding the best solutions for their needs. However, some people were dissatisfied with a perceived lack of proactivity and updates, leading to stress and the need for them to constantly push for information. A few other people also felt that the company ultimately could not help them with their specific issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Service

Customers had positive experiences with service. Many reviewers praise the helpfulness and professionalism of... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpful, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Oliver and Nichola were very helpful with securing our mortgage and remained considerate of our feelings and stresses throughout the whole journey. Our mortgage offer took 6 weeks due to reasons out o... See more

Rated 5 out of 5 stars

We have been working with Amy Flanagan who has been amazing. Her client focused approach gives us confidence she has our interests at heart combined. Amy's at the top of her game giving us clear recom... See more

Rated 5 out of 5 stars

I looked at the mortgage hut through their police mortgages. The service is professional and friendly, very informative people who listen to your concerns and answer questions truthfully. Andy and Gia... See more

Rated 5 out of 5 stars

Giacomo & Andy were great. They gave us a realistic estimation of timelines from the beginning, kept us informed throughout and answered all questions we had. They were very patient with the fact... See more


Company details

  1. Money & Insurance

Information provided by various external sources

The Mortgage Hut team of mortgage and insurance brokers offer independent advice and support to help you find the right options. Either by telephone or face-to-face, we provide support to help find the most suited mortgage option for you. From commerci...


Contact info

4.8

Excellent

TrustScore 5 out of 5

130 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Remortgage and Insurance

Giacomo, Andrew and Richard were excellent from Day 1 in supporting us through the process of remortgaging and sorting out new insurances.
Personable and customer centred which has made the whole experience smooth and in the knowledge that we were in safe hands.

April 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Would Recommend

Giacomo, Andy & Richard have all been very helpful, responsive and honest. Any questions, quickly answered and any corrections were actioned ASAP. Would certainly recommend.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Giacomo & Andy H

We dealt with Giacomo pre mortgage offer and Andy H post application. Both were great. Andy kept us updated throughout the process, emails were detailed/friendly and updates came as Andy advised they would. Really good experience.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and Helpful

Giacomo, Andy and Richard have been really helpful and proactive, ensuring that the process has been smooth and ensuring we move quick to avoid higher rates due to the ongoing political climate

March 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Giacomo & Andy were great

Giacomo & Andy were great. They gave us a realistic estimation of timelines from the beginning, kept us informed throughout and answered all questions we had.

They were very patient with the fact we had never done these processes before! Thank you so much

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend the mortgage hut.

I just bought my first house and was recommended The mortgage hut by a friend. I was given Kieren Dewey and throughout the process he was professional, reliable and always reassuring. I had issues with the estate agents and solicitors throughout and they made the process as difficult as possible for me. However, Kieran provided the reassurance and replied to my emails and calls straight away. I was able to email him my concerns and any questions I had. I would 100% recommend Kieren to anyone. If I had someone else dealing with my case, I probably would have gone insane. He was approachable and was able to answer my questions clearly. The only person I dealt with throughout the whole process that made it easier.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

We used David for our mortgage…

We used David for our mortgage application and it went very smoothly. He was extremely knowledgeable and made the process seem easy. I will be recommending him to family and friends in the future.

January 31, 2026
Unprompted review
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Rated 5 out of 5 stars

5 stars for David To

I have had the pleasure of working with David To for a few years on my portfolio of residential and buy-to-let properties. David has a deep understanding of the mortgage market, is thorough in his approach, has great client management skill and makes a trusted advisor.
I’m very impressed by his tenacity and problem solving ability, especially on complex and large cases.
Look forward to working in the future and always happy to recommend.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Mortgage Hut

Andy Holding and Giacomo Stevens made the whole process easy and explained all my queries quickly and in layman’s terms, rather than using all the jingo that other mortgage brokers use. Will be using them again in the future.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Giacomo and Andy

Giacomo and Andy were great at securing a larger mortgage so our family could move home, with a very quick turnaround for both a decision in priciple and full mortgage offer. I have been using them for nearly 10 years and it is always a good service.

December 24, 2025
Unprompted review
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Rated 5 out of 5 stars

I contacted mortgage hut and they were so helpful

I contacted mortgage but for some advice surrounding getting my first time mortgage and was able to speak to David! David was such a great help, explaining police mortgage benefits as well as information on shared ownership mortgage. The detail and information that he shared was so beneficial, though I didn’t chose to do continue with the process due to personal reasons I will defo be looking at getting a mortgage in principle from him in the future.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Off to a good start

Suzanne has been very informative and extremely helpful in the first step of our buying journey. I sought out the assistance of The Mortgage Hut after a recommendation from a friend who is a long term customer and I'm glad we contacted them. Thanks for everything so far Suzanne!

November 4, 2025
Unprompted review

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