The Nail Studio Reviews 

38
•
TrustScore 3 out of 5

3.1

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Company details

  1. Nail Salon
  2. also in
  3. Beauty Salon
  4. Spa

Written by the company

The Nail Studio Frederiksberg in Copenhagen, a hip Nail Salon in the middle of Frederiksberg, Copenhagen. Do you love beautiful gel nails, acrylic nails, shellac nails or getting pampered with a manicure or pedicure treatment, then we are the right place for you. Quality and great customer service is in our DNA. We welcome you to The Nail Studio. Neglestudiet Frederiksberg i København, er en hip Neglesalon midt på Frederiksberg, København. Elsker du smukke gele negle, akryl negle, shellac negle eller at blive forkælet med en manicure eller pedicure behandling, så er vi det rette sted for dig. Kvalitet og god kundeservice ligger i vores DNA. Vi byder dig velkommen til The Nail Studio.


Contact info

3.1

Average

TrustScore 3 out of 5

38 reviews

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3.1

All reviews

(38)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Please do not give them your money

If I could do 0 stars when it comes to the female members of staff .They never look happy and they always seem to be off.Last time she did my pedicure she pulled those toe separators as if she was working for free lol I thought about it so gave it a go today .Went in to have my nails removed,one female member of staff cut my nails (gel construction )with the nails clipper which when they are quite long can be a bit painful if you cut a big chunk at the same time.I told her if she could do it gently as it was painful to which she told me that she notices I am quite sensitive lol and no other client complained of this …oh well we’re not the same and trust me if I do mention that it was painful that means it was.To which I requested another member of staff but honestly speaking I did not have the time and the patience to be annoyed and to pay for it too lol so I took my business somewhere else.Clearly do not recommend and I’ll never go back .there were other episodes when it comes to payments and the their stuff but I won’t sit down writing a novel about it .Truthfully for me was comfortable as I lived close by but I’m totally happy with picking another salon and drive there instead of the miserable staff they have there .

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely 5* I visit the salon…

Definitely 5* I visit the salon regularly nails & lashes the guys are lovely they always do a brilliant job of my nails and there very friendly too. Lam does my lashes and does them amazing always pleased definitely recommend 100%

September 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service after being…

Terrible customer service after being left waiting for 45 minutes although I had pre booked an appointment. Complete disregard of people’s time and lack of apology and poor service.

June 15, 2024
Unprompted review
The Nail Studio logo

Reply from The Nail Studio

Hi Greta, thank you for your feedback. We don't have any record of your appointment under your name. Could you please verify if you have the correct business? If it appears there's been a misunderstanding, we kindly ask you to remove the comment made. As waiting 45 minutes does not align with our business model. All appointments are scheduled, and such a wait time is very unusual and not reflective of our high quality of service. Please share any appointment details you have by attaching a picture here on trustpilot.

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Rated 5 out of 5 stars

I visited Katy yesterday for the first…

I visited Katy yesterday for the first time and have to say what a really lovely experience it was. I booked in for a manicure and pedicure and can honestly say Katy is very good at what she does. I came out feeling totally relaxed with hands and feet looking great. Katy is such a lovely person too. Many thanks

February 23, 2024
Unprompted review
Rated 1 out of 5 stars

Appaling customer service

My first visit to this nail salon was a most unpleasant experience for me! I had the added disadvantage that I am a newcomer to having my nails done. There were 3 staff members and the one who attended to me was reasonable. However, the other 2 were downright unfriendly, rude and abrupt, having obvious impatience with me as I needed to ask questions relating to my manicure. No explanations were given to me regarding the manicure. Subsequently, I had my shellac manicure done in a reversed order with having the cuticle removal done after the polish had been applied which I do not think it's ideal. Moreover, there was an attitude of it being my fault. It almost made me felt uncomfortable being there (the paying customer)! This is a real shame as I might have made this nail salon my 'regular' as it is convenient for me to get there. As it happened, never again and definitely not one to be recommended as far as I am concerned! These staff need to be retrained on their professionalism especially towards new customers.

December 29, 2023
Unprompted review
Rated 1 out of 5 stars

Surprise! We added extra to your bill !

When extra costs are added to your appointment. Please let the customer know during the appointment and not at payment.
That’s just bad service and seams sneaky.
Sadly the last time I will be coming here.

December 8, 2023
Unprompted review
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Rated 5 out of 5 stars

The nail technicians here have a…

The nail technicians here have a remarkable attention to detail, and they take the time to ensure that every nail is perfect.
The salon is clean and well-maintained, which is something I truly appreciate.
I highly recommend this nail salon to anyone seeking both beautiful nails and good service.
My go to nail salon in Copenhagen! :)

September 26, 2023
Unprompted review
Rated 1 out of 5 stars

Didn’t live up to 4.9 rating.

The lady that did my nails was absolutely lovely but many of the services listed under manicure and pedicure weren’t done. No clear nail varnish on the fingers and no hand lotion after. She cut my cuticles extremely low. They are currently burning. The pedicure was okay until she cut my cuticles low again and while using the buffer she buffed my skin as well. My toe is bleeding. I basically paid 700kr for something I could’ve done at home without the bleeding. I also did not like the lack of payment options. I should’ve been told before the services began that I would need to pay with ApplePay or cash. Unfortunately, I will not return.

May 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience getting my Gel Nails

Had a great experience getting my gel nails done at The Nail Studio. Good atmosphere & super service from the girls in the Nail Salon. Very careful, creative and meticulous with their work. One of the best Nail salons in Copehagen. Would definitely recommend :-).

March 18, 2022
Unprompted review
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