The Nappy Gurus Reviews 

126
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, outstanding product quality, and carefully designed items that provide remarkable comfort and reliable daily performance. Many people note that orders arrive promptly, are packaged securely, and completely match their initial expectations, making everyday routines much easier and satisfying. However, some customers also noted that the suggested sizing tends to run a bit tight, meaning individuals frequently preferred choosing a larger option for a truly comfortable fit. Reviewers emphasize that adjusting the size choice based on personal comfort rather than strict guidelines ensures a much better outcome.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the high quality,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that orders arrive remarkably... See more

Order

Reviewers mention positive feedback about order processes, highlighting that items arrived quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expensive but incredibly effective. My daughter uses hers for toilet training and they're really good. The delivery was fast, and I was able to get freebies and discounts as a first time buyer (you... See more

Company replied

Rated 5 out of 5 stars

I have been waiting for this to come back into stock, so it was good to see the email finally pop up. This purchase was to replace some older, terry, items which have done good service but needed to b... See more

Company replied

Rated 5 out of 5 stars

Ver helpful when making initial enquiries. I’ve been looking for men’s boxers for a long time and have tried several different brands without success. Very happy to say that the ones from this busin... See more

Company replied

Rated 5 out of 5 stars

Perfect product for my son,they look like swimming trunks and he was happy wearing them,well made and adjustable with press buttons for the perfect fit,would recommend ans will be buying more.delivery... See more

Company replied



Company details

  1. Baby Store

Written by the company

Welcome to The Nappy Gurus on Trustpilot! At The Nappy Gurus, we’re passionate about helping parents make informed, eco-conscious choices for their families. Since our launch, we’ve been dedicated to offering the best reusable nappies, eco-friendly baby products, and expert advice to support your journey to more sustainable parenting. Our team is made up of real parents who know the ins and outs of reusable nappies, and we’re here to guide you every step of the way. From personalized recommendations to hands-on support, we’re committed to making the switch to reusables as smooth as possible. We work hard to ensure our products are ethically sourced, high-quality, and designed with both your baby’s comfort and the planet in mind. Why choose The Nappy Gurus? Expert Guidance: Our experienced team is always on hand to provide advice and support. Eco-Friendly Commitment: We’re dedicated to sustainability, offering products that help reduce waste and make a positive impact on the environment. Trusted Products: Every item in our range is carefully selected to meet the highest standards of quality, comfort, and functionality. Customer-Centered: We listen to your feedback and continually improve to offer the best shopping experience. Join thousands of parents who trust The Nappy Gurus to help them make better choices for their babies and the planet. Read our reviews, share your experience, and become part of our community today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(126)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing period pants

Bought the period pants for myself and they are amazing. Well made and no leaks. I felt secure all day. I would highly recommend. Excellent value for money

October 19, 2026
Rated 5 out of 5 stars

Repeat order

Impressed with the men’s incontinent pants, well made , perfect for the job, several repeat purchases, great service

October 29, 2026
Rated 5 out of 5 stars

Expensive but incredibly effective

Expensive but incredibly effective. My daughter uses hers for toilet training and they're really good.
The delivery was fast, and I was able to get freebies and discounts as a first time buyer (you do also get better deals when you repurchase).

September 1, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review the pants and I am so pleased they are working well for your daughter.
We designed and developed them in conjunction with ERIC (the children's bladder & bowel charity) so we know how effective they are and being reusable, you won't need to continue to spend money on disposables - win win!
Warm regards,
Jo

Rated 5 out of 5 stars

Why I gave a 5* review

Firstly, looking at the website the information was exactly what I wanted to know. The order was dealt with quickly and arrived as promised. The wipes themselves have improved the lives of myself, a woman of 'a certain age' having problems from bleach etc in toilet paper and, more importantly, my daughter who suffers from a severe kidney disorder. One of the best purchases I've ever made. So good, I ordered a second lot!

September 19, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for this lovely and honest review! I'm so pleased the wipes are making a difference for you and your daughter.
We've been using them as replacement toilet paper for over years and I miss them when I am staying somewhere else!
Thanks again!
Jo

Rated 5 out of 5 stars

Gorgeous black bikini

I found a lovely black bikini for my that arrived in time for our holiday.
It's lovely quality and my sister commented how nice it was and how grown up my daughter looked in it.
We ordered size 4-6 which was perfect for my 12 year old.
She felt confident in it. It arrived in less than a week, we were very happy with the product and service. Would definitely recommend to friends.

August 10, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and it sounds like the bikini did the trick on your holiday!
I'm so pleased it arrived in time and was well used.
Warm regards,
Jo

Rated 5 out of 5 stars

I'm not sure if they work yet but time…

I'm not sure if they work yet but time will tell. Arrived swiftly and they look great.

September 3, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order. Once you have had a chance to try them, please do get in touch if we can help with anything. We're at help@thenappygurus.com.
Warm regards,
Jo

Rated 5 out of 5 stars

Excellent quality products designed to…

Excellent quality products designed to make sustainability practical and easy! Customer service also great!

September 12, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and I am so pleased you are loving your sustainable options!
Warm regards,
Jo

Rated 5 out of 5 stars

Easy to order

Easy to order, arrived quickly and washed well

September 3, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and for the positive feedback.
Warm regards,
Jo

Rated 5 out of 5 stars

Great front carrier

Great front carrier. Excellent service. And very pleased with the new reusable baby wipes. Will be back.

August 19, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the lovely review and I'm so pleased you are loving the carrier, it's such a gorgeous colour.
Enjoy the wipes!
Warm regards,
Jo

Rated 5 out of 5 stars

Amazing opportunity to try out reusable…

Amazing opportunity to try out reusable nappies and a great range of nappies to try

July 13, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and I'm so pleased you were able to make the most of your Real Nappies for London voucher, it's such a great scheme.
Warm regards,
Jo

Rated 5 out of 5 stars

The period swimming bottoms

The period swimming bottoms are so amazing. My daughter used them through out her period on holiday and said how comfortable. It came very quickly within 2 days of ordering. The quality is also outstanding .

August 7, 2026
Unprompted review
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the great review of the period bikini bottoms and I'm so pleased your daughter is getting such great use out of them.
We're really proud of this addition to our range.
Warm regards,
Jo

Rated 5 out of 5 stars

Repeat purchase - enough said?

I have been waiting for this to come back into stock, so it was good to see the email finally pop up. This purchase was to replace some older, terry, items which have done good service but needed to be replaced. The cotton/bamboo mix gives a more comfortable experience than terry so I was pleased to finally be able to replace the old items. Shipping was fast and discreet. I've purchased Comfort Haven washables before, they're a reliable, well fitting nappy for adult needs. I do like the way you can scale the absorbency (at the cost of bulk) using the specific snap in inserts or by making use of the pocket in the base nappy. I use all three set ups, depending on how long I think I'll be away from somewhere convenient to change.

August 1, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for this great and honest review, it really helps others see the benefits of giving the Comfort Haven nappies a go.
We were desperate for them to be back in stock so I'm pleased you managed to get some.
It sounds like you have it all covered and if we can help with anything, let us know.
Warm regards,
Jo

Rated 5 out of 5 stars

Excellent incentives kit

Excellent incentives kit, great explanations on their website about different nappies and how you use them.

August 4, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the lovely review. We know how overwhelming it can be when choosing cloth nappies so it's lovely to hear we are getting it right!
Warm regards,
Jo

Rated 4 out of 5 stars

Had trouble at first as the items…

Had trouble at first as the items arrived unlabelled and even customer services didn't know what was what (I bought a few styles to try), but after we worked it out they were really helpful, and good with the returns.

July 21, 2026
Unprompted review
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and I'm sorry if there was an issue working out what was what!
Emails and photos are always worth sending as we want to make sure our customers have the best products for their needs.
Warm regards,
Jo

Rated 5 out of 5 stars

Quick shipping and great product

Quick shipping. Great product. Been hunting for years for something like this. Really comfy. Great for sports and everyday for added confidence

July 27, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Wonderful to hear, thank you for such a positive review, we really appreciate it,

Best wishes,

Kirstin

Rated 5 out of 5 stars

Ordered white towelling nappy squares…

Ordered white towelling nappy squares for new grandchild. Had difficulty finding them anywhere else . We use them to lie the baby on when changing him, to line the changing mat or take them out as a portable changing mat - they can be used as a small towel too . They are a good size to throw in the wash. I used them 39 years ago and they were available everywhere . The plastic lined changing mat liners seem to be the only thing available these days which are much bigger and not so convenient for washing and drying quickly.
They are good quality and wash well . Were delivered quickly .

June 17, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

So lovely to hear of your use of the nappy squares, they make a perfect nappy in a pinch - and can be used for cleaning etc when baby grows.

Thank you for taking the time to leave feedback,

Best wishes,

Kirstin

Rated 5 out of 5 stars

Not 100% cotton

Delivery was fast, although I’m disappointed that the pads aren’t 100% cotton as there’s polyester in it and some of the stitching was lose on the edges.

June 9, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for taking the time to review your order and I can see Kirstin has dropped you an email so we can check out the stitching issue and resolve this for you.
Warm regards,
Jo

Rated 5 out of 5 stars

Great item

Great item, really pleased 🫶

July 2, 2026
Unprompted review
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the lovely review, we really appreciate it.
Warm regards,
Jo

Rated 5 out of 5 stars

My son loved these so much that he has…

My son loved these so much that he has asked for another pack. They use them as cloths and towels rather than nappies. They are very good quality and wash really well.

April 9, 2026
The Nappy Gurus logo

Reply from The Nappy Gurus

Thanks for the great review and I am so pleased they are going down well!
Warm regards,
Jo

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look